Showing results by narrator "Tom" in All Categories

Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.

Drawing on his decades of field research and up-to-the-minute understanding of the latest science, renowned geologist Andrew H. Knoll delivers a rigorous yet accessible biography of Earth, charting our home planet's epic 4.6 billion-year story. Placing 21st-century climate change in deep context, A Brief History of Earth is an indispensable look at where we’ve been and where we’re going.

One dark Friday evening in October, Dillon Harper and Brian McDaniel went out to drink a few beers and smoke a little marijuana. Their bodies were found hours later on the railroad tracks north of town. They’d both been struck by the midnight train. The autopsies revealed copious amounts of alcohol in their system so their deaths were deemed accidental. However, the brothers of the two men believe the investigation was botched and, knowing them as they did, don’t believe they were drunk, high, or stupid enough to just lay down on the railroad tracks and go to sleep.

The Great Depression was not a crisis for capitalism but merely an example of the downturn part of the business cycle, which was generated by government intervention in the economy. Had this book appeared in the 1940s, it might have spared the world much grief. Even so, its appearance in 1963 meant that free-market advocates had their first full-scale treatment of this crucial subject.

As a senior non-commissioned officer of Delta Force, the most elite and secretive special operations unit in the US military, Command Sergeant Major Tom Satterly fought some of this country's most fearsome enemies. Tom is a legend even among other Tier One special operators. Yet the enemy that cost him three marriages, and ruined his health physically and psychologically, existed in his brain. Told through Satterly's firsthand experiences, it also weaves in the reasons for his career-long battle against the most insidious enemy of all: post-traumatic stress.

In just the past twenty years, we have learned more about dinosaurs than we did in the previous two centuries. This book describes the extraordinary advances in palaeontology that are beginning to solve many of the mysteries surrounding these marvelous prehistoric creatures, from their ways of communicating to their mating habits, the colour of their skin, their migration patterns and extinction. How did dinosaurs rear their young? What did they eat? What did T. rex actually do with those tiny arms?

Young Jody lives with his ma and pa on a farm in backwoods Florida. Life is hard there: cutting wood, planting fields, hauling water from a distant sinkhole. It is dangerous: wolves and bears roam the night. It’s also lonely for a young boy. One spring day, Jody’s pa kills a deer for meat. When Jody sees her spotted fawn in the brush, he convinces his father they should bring the fawn home. Thus begins a year when deer and boy are never far from each other. But the day will come when Jody must make a terrible choice between his beloved pet and his family’s survival.

Your smartphone, laptop, and desktop computer are more important to your life and business than ever before. On top of making your life easier and more productive, they hold sensitive information. Luckily for all of us, anyone can learn powerful data privacy and security techniques to keep the bad guys on the outside where they belong. Hacking For Dummies takes you on an easy-to-follow cybersecurity voyage that will teach you the essentials of vulnerability and penetration testing so that you can find the holes in your network before the bad guys exploit them.

The Sicilian mafia, known as Cosa Nostra, is far from being Italy's only dangerous criminal fraternity. The country hosts two other major mafias: the Camorra from Naples; and, from the poor and isolated region of Calabria, the mysterious 'Ndrangheta, which has now risen to become the most powerful mob group active today. Blood Brotherhoods is an audiobook of breathtaking ambition, tracing for the first time the interlocking story of all three mafias from their origins to the present day.

Conner is a love-lost soul who dreads a nagging preordained destiny. Returning to his rural hometown in Oklahoma, he finds an irresistible netherworld of heathen cranksters; meth-heads marauding the countryside.

What happened to us? Why are so many people let down by life? We once had dreams — important dreams that gave us purpose — but somehow we got off track. It’s certainly not what God wants for us. But here we are, chasing earthly applause when we could be experiencing heaven’s approval.If you want confidence in knowing God’s will, if you want each day to count, journey with Dutch Sheets as he presents soul-stirring lessons from the Bible and godly dreamers of today.

Recalling the classic warnings against militarism, from George Washington's farewell address to Dwight Eisenhower's denunciation of the military-industrial complex, Johnson explores the trend of militarism that is bankrupting the United States and creating conditions for a new century of virulent blowback.

From the world-famous survival expert, learn how to make every day an unforgettable adventure. Life in the outdoors teaches us invaluable lessons. Encountering the wild forces us to plan and execute goals, face danger, push our "limits," and sharpen our instincts. But our most important adventures don't always happen in nature's extremes. Living a purpose-driven, meaningful life can often be an even greater challenge.

There I Go Again is a celebrity memoir like no other, revealing the life of a man whose acting career has been so rich that millions of Americans know his face even while they might not recognize his name. William Daniels is an enigma - a rare chameleon who has enjoyed massive success both in Hollywood and on Broadway and been embraced by fans of successive generations. Few of his peers inspire the fervor with which buffs celebrate his most iconic roles, among them George Feeny in Boy Meets World.

Images of U.S. Marines assaulting Pacific beaches in World War II have stereotyped the service's roles and personnel for more than 50 years. This frank firsthand account of Marines sweeping over sands of a different sort in fast armored vehicles retires that popular legend and recasts the Corps as the modern, professional fighting force it was in Desert Storm. Battling a savage environment; an unknown enemy brandishing threats of nuclear, gas, and biological attacks; and a host of technological and tactical snafus, Alpha Company of the 1st Light Armored Infantry Battalion pushed forward at the "tip of the spear".

This best-selling book by Haddon Robinson, considered by many to be the "teacher of preachers", has sold over 300,000 copies and is a contemporary classic in the field. It offers students, pastors, and Bible teachers expert guidance in the development and delivery of expository sermons. This new edition has been updated throughout and includes helpful exercises.

Tom Bissell is a prizewinning writer who published three widely acclaimed books before the age of 34. He is also an obsessive gamer who has spent untold hours in front of his various video game consoles, playing titles such as Far Cry 2, Left 4 Dead, BioShock, and Oblivion for, literally, days. If you are reading this copy, the same thing can probably be said of you, or of someone you know.

When their best friend is murdered, Angela begs Slater to take the case. Maggie, the little sister he barely remembers, offers to help. It turns out the feisty redhead is one hell of an investigator. As their feelings turn romantic, Maggie and Slater follow a trail of deception and murder, hoping to prove their dead friend innocent of what they fear most. No one is safe, and the men involved will stop at nothing to cover their tracks - tracks that will lead the pair into the bleak world of human trafficking and expose the darkest secrets of Point Road and the Jeffries family.

Everyone longs to be successful but very few have a clue of what true success really means. Pastor John Hagee explores seven areas of life that help readers recognize and define genuine greatness in their lives. Listeners will learn how to press in closer to their potential, overcome their frustration in current situations and achieve great things by using godly principles to resolve difficult issues.

Doctor Robert Branch was a university professor, not a secret agent. But his best friend was dead and Branch knew that it couldn't have been suicide. He was also certain that the murder had been arranged by a Nazi espionage group operating on campus. The only trouble was, no one would believe him. Branch knew that the Nazis would have him eliminated as soon as it was convenient.