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Einstieg ins Customer Relationship Management
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
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Einstieg ins Customer Relationship Management
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Publisher's summary
Lernen Sie die Grundlagen aus dem CRM kennen.
Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.
Von daher ist ein professionelles Customer Relationship Management unerlässlich.
In diesem Kurs lernen Sie die Grundlagen des CRM.
INHALT:
- Was ist CRM,
- Kundenorientierung,
- Kundenzufriedenheit,
- Reklamationen,
- Qualitätsmanagement.
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What listeners say about Einstieg ins Customer Relationship Management
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Overall1 out of 5 stars
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Performance1 out of 5 stars
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Story1 out of 5 stars
- Charles
- 08-17-20
Foreign language
I’m sure this is a great book and has wonderful information. Unfortunately I do not speak German and this is not helpful at all.
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