Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
$0.99/mes por los primeros 3 meses
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
Compra ahora por $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
David Brownlee
-
De:
-
David Brownlee
Acerca de esta escucha
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.
Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?
Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans - clients that will never leave.
©2019 David Brownlee (P)2019 David BrownleeLos oyentes también disfrutaron...
-
Elevate
- Build a Business Where Everybody Wins
- De: Tommy Mello
- Narrado por: Tommy Mello
- Duración: 4 h y 25 m
- Versión completa
-
General5 out of 5 stars 158
-
Narración:5 out of 5 stars 153
-
Historia5 out of 5 stars 153
Tommy Mello, the Home Service Millionaire, shares what inspired him and how you can learn from his experiences. He quotes from his favorite successful business gurus and explains what it takes to get to the top. He teaches you his method for training and inspiring employees, teaching accountability, and improving performance for any size business. A lively discussion of what it takes to succeed.
-
5 out of 5 stars
-
Fun and exciting!
- De clint Mccannon en 04-18-25
De: Tommy Mello
-
The Culture Code
- The Secrets of Highly Successful Groups
- De: Daniel Coyle
- Narrado por: Will Damron
- Duración: 7 h y 13 m
- Versión completa
-
General4.5 out of 5 stars 11,097
-
Narración:5 out of 5 stars 9,446
-
Historia4.5 out of 5 stars 9,376
In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.
-
4 out of 5 stars
-
Anyone in a leadership position should read this
- De Kimberly en 03-04-18
De: Daniel Coyle
-
Rhythm
- How to Achieve Breakthrough Execution and Accelerate Growth
- De: Patrick Thean
- Narrado por: James Conlan
- Duración: 4 h y 48 m
- Versión completa
-
General4.5 out of 5 stars 11
-
Narración:5 out of 5 stars 9
-
Historia4.5 out of 5 stars 9
All growing companies encounter ceilings of complexity, usually when they hit certain employee or revenue milestones. In order to burst through ceiling after ceiling and innovate with growth, a company must develop a reliable system that prompts leaders to be proactive and pivot when the need arises. Drawing on his experience as a successful serial entrepreneurial and speaker, author Patrick Thean demonstrates how to identify the signs of setbacks before they occur, track those signs, and make adjustments to keep your plan on track and accelerate growth.
-
5 out of 5 stars
-
Simplicity of understanding
- De Kevin Murray en 05-22-24
De: Patrick Thean
-
Home Service Millionaire
- How I Went from $50,000 in Debt to a $30 Million+ Business in Seven Years
- De: Tommy Mello
- Narrado por: Tommy Mello
- Duración: 4 h y 23 m
- Versión completa
-
General4.5 out of 5 stars 356
-
Narración:4.5 out of 5 stars 300
-
Historia4.5 out of 5 stars 298
In 2010, Tommy Mello became the sole owner/operator of a single garage door service business with $50,000 in debt. Today, A1Garage generates over $30 million in annual revenue, with over 250 employees in 12 states. He shows home service business owners how he did it, and they, too, can in Home Service Millionaire. If you’re like most home service business owners, you are probably just scraping by. You can’t grow your business because there aren’t any more hours in a day.
-
1 out of 5 stars
-
sales pitch
- De Joshua Zgieb en 08-22-19
De: Tommy Mello
-
Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
-
General4.5 out of 5 stars 2,197
-
Narración:4.5 out of 5 stars 1,833
-
Historia4.5 out of 5 stars 1,831
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
1 out of 5 stars
-
ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
-
Exactly What to Say
- The Magic Words for Influence and Impact
- De: Phil M. Jones
- Narrado por: Phil M. Jones
- Duración: 1 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 11,696
-
Narración:4.5 out of 5 stars 9,820
-
Historia4.5 out of 5 stars 9,728
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
-
4 out of 5 stars
-
Handful of Good Scripts
- De A. Yoshida en 05-28-18
De: Phil M. Jones
-
Elevate
- Build a Business Where Everybody Wins
- De: Tommy Mello
- Narrado por: Tommy Mello
- Duración: 4 h y 25 m
- Versión completa
-
General5 out of 5 stars 158
-
Narración:5 out of 5 stars 153
-
Historia5 out of 5 stars 153
Tommy Mello, the Home Service Millionaire, shares what inspired him and how you can learn from his experiences. He quotes from his favorite successful business gurus and explains what it takes to get to the top. He teaches you his method for training and inspiring employees, teaching accountability, and improving performance for any size business. A lively discussion of what it takes to succeed.
-
5 out of 5 stars
-
Fun and exciting!
- De clint Mccannon en 04-18-25
De: Tommy Mello
-
The Culture Code
- The Secrets of Highly Successful Groups
- De: Daniel Coyle
- Narrado por: Will Damron
- Duración: 7 h y 13 m
- Versión completa
-
General4.5 out of 5 stars 11,097
-
Narración:5 out of 5 stars 9,446
-
Historia4.5 out of 5 stars 9,376
In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.
-
4 out of 5 stars
-
Anyone in a leadership position should read this
- De Kimberly en 03-04-18
De: Daniel Coyle
-
Rhythm
- How to Achieve Breakthrough Execution and Accelerate Growth
- De: Patrick Thean
- Narrado por: James Conlan
- Duración: 4 h y 48 m
- Versión completa
-
General4.5 out of 5 stars 11
-
Narración:5 out of 5 stars 9
-
Historia4.5 out of 5 stars 9
All growing companies encounter ceilings of complexity, usually when they hit certain employee or revenue milestones. In order to burst through ceiling after ceiling and innovate with growth, a company must develop a reliable system that prompts leaders to be proactive and pivot when the need arises. Drawing on his experience as a successful serial entrepreneurial and speaker, author Patrick Thean demonstrates how to identify the signs of setbacks before they occur, track those signs, and make adjustments to keep your plan on track and accelerate growth.
-
5 out of 5 stars
-
Simplicity of understanding
- De Kevin Murray en 05-22-24
De: Patrick Thean
-
Home Service Millionaire
- How I Went from $50,000 in Debt to a $30 Million+ Business in Seven Years
- De: Tommy Mello
- Narrado por: Tommy Mello
- Duración: 4 h y 23 m
- Versión completa
-
General4.5 out of 5 stars 356
-
Narración:4.5 out of 5 stars 300
-
Historia4.5 out of 5 stars 298
In 2010, Tommy Mello became the sole owner/operator of a single garage door service business with $50,000 in debt. Today, A1Garage generates over $30 million in annual revenue, with over 250 employees in 12 states. He shows home service business owners how he did it, and they, too, can in Home Service Millionaire. If you’re like most home service business owners, you are probably just scraping by. You can’t grow your business because there aren’t any more hours in a day.
-
1 out of 5 stars
-
sales pitch
- De Joshua Zgieb en 08-22-19
De: Tommy Mello
-
Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
-
General4.5 out of 5 stars 2,197
-
Narración:4.5 out of 5 stars 1,833
-
Historia4.5 out of 5 stars 1,831
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
1 out of 5 stars
-
ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
-
Exactly What to Say
- The Magic Words for Influence and Impact
- De: Phil M. Jones
- Narrado por: Phil M. Jones
- Duración: 1 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 11,696
-
Narración:4.5 out of 5 stars 9,820
-
Historia4.5 out of 5 stars 9,728
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
-
4 out of 5 stars
-
Handful of Good Scripts
- De A. Yoshida en 05-28-18
De: Phil M. Jones
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 897
-
Narración:4.5 out of 5 stars 768
-
Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
The New One Minute Manager
- De: Ken Blanchard, Spencer Johnson
- Narrado por: Dan Woren
- Duración: 1 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 6,524
-
Narración:4.5 out of 5 stars 5,451
-
Historia4.5 out of 5 stars 5,428
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
-
3 out of 5 stars
-
Not bad, but not enough value
- De Chad en 09-30-19
De: Ken Blanchard, y otros
-
The E-Myth Revisited
- Why Most Small Businesses Don't Work and What to Do About It
- De: Michael E. Gerber
- Narrado por: Michael E. Gerber
- Duración: 8 h y 5 m
- Versión completa
-
General4.5 out of 5 stars 14,681
-
Narración:4.5 out of 5 stars 11,588
-
Historia4.5 out of 5 stars 11,524
In this audio edition of the totally revised underground best seller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business, from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed.
-
5 out of 5 stars
-
Saved my Life
- De Christine en 09-17-08
-
What Got You Here Won't Get You There
- How Successful People Become Even More Successful
- De: Marshall Goldsmith, Mark Reiter
- Narrado por: Marc Cashman
- Duración: 9 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 3,297
-
Narración:4.5 out of 5 stars 2,534
-
Historia4.5 out of 5 stars 2,516
What's holding you back? Marshall Goldsmith is an expert at helping global leaders overcome their (sometimes unconscious) annoying habits and attaining a higher level of success. His one-on-one coaching comes with a six-figure price tag. But with this audiobook, you'll get Marshall's great advice without the hefty fee!
-
4 out of 5 stars
-
Good book, but didn't lend to the audio format
- De Carla en 03-21-11
De: Marshall Goldsmith, y otros
-
It's Your Ship
- Management Techniques from the Best Damn Ship in the Navy
- De: D. Michael Abrashoff
- Narrado por: D. Michael Abrashoff
- Duración: 6 h y 24 m
- Versión completa
-
General5 out of 5 stars 5,174
-
Narración:5 out of 5 stars 4,557
-
Historia5 out of 5 stars 4,550
The story of Captain D. Michael Abrashoff and his command of USS Benfold has become legendary inside and outside the Navy. Now Abrashoff offers this fascinating tale of top-down change for anyone trying to navigate today's uncertain business seas. When Captain Abrashoff took over as commander of the Benfold, a ship armed with every cutting-edge system available, it was like a business that had all the latest technology but only some of the productivity.
-
4 out of 5 stars
-
Trust your crew to do their best
- De A. Yoshida en 09-05-16
-
To Sell Is Human
- The Surprising Truth about Moving Others
- De: Daniel H. Pink
- Narrado por: Daniel H. Pink
- Duración: 6 h y 6 m
- Versión completa
-
General4.5 out of 5 stars 4,250
-
Narración:4.5 out of 5 stars 3,560
-
Historia4.5 out of 5 stars 3,538
According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than 15 million people earn their keep by persuading someone else to make a purchase. But dig deeper and a startling truth emerges: Yes, one in nine Americans works in sales. But so do the other eight. Whether we’re employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others.
-
3 out of 5 stars
-
Lenghty book with a few solid tips on persuation
- De Gerardo A Dada en 01-21-13
De: Daniel H. Pink
-
Double Your Profits
- In Six Months or Less
- De: Bob Fifer
- Narrado por: Bob Fifer
- Duración: 2 h y 4 m
- Versión resumida
-
General4.5 out of 5 stars 182
-
Narración:4.5 out of 5 stars 150
-
Historia4.5 out of 5 stars 148
One of the nations' foremost financial consultants shares 78 proven ways to cut costs dramatically, send productivity through the roof, and, in just six months, double profits.
-
2 out of 5 stars
-
Hypocrisy
- De T en 12-02-23
De: Bob Fifer
-
How to Get Paid for What You Know
- Turning Your Knowledge, Passion, and Experience into an Online Income Stream in Your Spare Time
- De: Graham Cochrane
- Narrado por: Graham Cochrane
- Duración: 6 h y 12 m
- Versión completa
-
General5 out of 5 stars 356
-
Narración:5 out of 5 stars 322
-
Historia4.5 out of 5 stars 320
Your knowledge, passions, and skills can be transformed into a lucrative income stream that requires no college degree, zero employees, and less than $50 to get started. Whether it takes shape as a full-fledged business, a side hustle, or automated earnings is up to you!
-
2 out of 5 stars
-
Real Disapointment
- De KCP en 05-31-22
De: Graham Cochrane
-
All In
- How Great Leaders Build Unstoppable Teams
- De: Mike Michalowicz
- Narrado por: Mike Michalowicz
- Duración: 7 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 85
-
Narración:4.5 out of 5 stars 79
-
Historia4.5 out of 5 stars 79
ALL IN is the pinnacle book in Mike Michalowicz's Entrepreneurship Simplified series, setting the standard for building high-performing teams in today’s challenging work environment. Whether dealing with remote work, flex schedules, or generational divides, ALL IN provides a proven framework for recruiting top talent, transforming underperformers into superstars, and cultivating a culture where every employee is as dedicated as an owner.
-
5 out of 5 stars
-
Mike Always Delivers
- De Carlos en 04-03-24
De: Mike Michalowicz
-
Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- De: Patrick Lencioni
- Narrado por: Dan Woren
- Duración: 4 h y 17 m
- Versión completa
-
General5 out of 5 stars 2,236
-
Narración:5 out of 5 stars 1,880
-
Historia5 out of 5 stars 1,877
Another extraordinary business fable from the New York Times best-selling author Patrick Lencioni. This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.
-
5 out of 5 stars
-
My Review after 2 years of applying the principles
- De Mort en 09-11-12
De: Patrick Lencioni
-
Go for No!
- Yes Is the Destination, No Is How You Get There
- De: Richard Fenton, Andrea Waltz
- Narrado por: Richard Fenton
- Duración: 1 h y 33 m
- Versión completa
-
General5 out of 5 stars 6,142
-
Narración:4.5 out of 5 stars 5,195
-
Historia4.5 out of 5 stars 5,209
In a world inundated with sales books on getting to yes, this audiobook recommends just the opposite, focusing on how increasing your failure rate can greatly accelerate your movement toward ultimate success. Go for No! chronicles four days in the life of fictional character Eric Bratton, a call-reluctant copier salesman who wakes up one morning to find himself in a strange house with no idea of how he got there.
-
4 out of 5 stars
-
love the lesson to be learned
- De Elexus en 05-29-15
De: Richard Fenton, y otros
-
Whale Done!
- The Power of Positive Relationships
- De: Ken Blanchard
- Narrado por: Tony Roberts
- Duración: 2 h y 47 m
- Versión completa
-
General4.5 out of 5 stars 511
-
Narración:4.5 out of 5 stars 417
-
Historia4.5 out of 5 stars 421
In Whale Done!, Ken Blanchard shows how positive reinforcement and redirection can help increase productivity. These techniques are remarkably easy to master and can be applied equally well at home, allowing listeners to become better parents and more committed spouses and have happier personal lives.
-
5 out of 5 stars
-
Timeless
- De Jean Underfer-Babalis en 10-07-15
De: Ken Blanchard
Lo que los oyentes dicen sobre Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Amazon Customer
- 09-26-21
David Brownlee is excellent in customer service!
A must read for those in customer service. David Brownlee is an engaging presenter. Great buy!
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Margo
- 01-15-20
A great tool for my belt!
The author doesn’t just talk about why customer service is key but give real tools that anyone can use to improve their business. I felt like I was given tangible tips that I can put to practice right away! I recommend taking notes and reading more than once, there are so many great nuggets you can use.
I also enjoyed the acronyms , my brain does well with those! SEC, FFF, CISA and a few others (:
I also like the audio version because you hear the genuine passion the author has for what he wrote about. (Read by the author)
Take this book and use it, I believe I’ll be better at what I do in business because of it.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 2 personas
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- It came broken
- 01-21-23
Was very good
I went in, expecting this book to be bad. A whole bunch of bullshit we have all heard before, but it wasn’t. There are tons of great suggestions, and ways to improve your businesses customer service, and even your outlook on life. This was a wonderful listen, it gets two thumbs way up from me.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total1 out of 5 stars
-
Ejecución1 out of 5 stars
-
Historia1 out of 5 stars
- Mr. 456
- 03-14-23
Basic at Best
Seems like remedial training by a guy who happens to have been in the industry. Topics covered listen to what's being said, proactively work toward resolution, don't watch the news, exercise and eat better, don't bring personal issues to work, don't argue with "customers". The summary copy reads well, however, this was a waste of a credit. Will not revisit this book ever again because it's essential worthless after reading one or two books on CS.
Alternative recommendations:
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" (Anything by Dijulius even his podcast is money!),
"Telecare",
"Customer Service: The Sandler Way: 48 Rules for Strategic Customer Care",
"The Experience Economy, Updated Edition". Save your credit, time and resources and skip this selection is what I'd say.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña