Showing results by narrator "Graham Rowat" in All Categories

The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements

Discover the secrets of written persuasion!

Police officer Karl Styebeck has been called a hero, but his badge takes on an ugly tarnish when he’s linked to the deaths of two women. Driven by personal demons, reporter Jack Gannon lays it all on the line to get to the truth - even if it means rolling the dice with his own life.

Managing Priorities is your guide to prioritizing anything-anytime and anywhere. Harry Max digs into the best practices for prioritization at Apple, DreamWorks, NASA, Adobe, Google, Microsoft, and beyond, and brings them together in a single, practical method that you can apply step by step.

We are in the midst of an unprecedented degree of technology-driven change at the same time that society faces challenges more complex than our organizations and we as individuals have been prepared to handle. Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence is for leaders who want to create a better future within this context of change and supplies a balance of historical and theoretical context with practical frameworks for beginning to create a more human future today.

When someone has obsessive-compulsive disorder (OCD), it can affect the entire family. This book is an essential guide to help family members cope with their loved one's compulsive behaviors, obsessions, and constant need for reassurance.

Billy the Kid - a.k.a. Henry McCarty, Henry Antrim, and William Bonney - was a horse thief, cattle rustler, charismatic rogue, and cold-blooded killer. A superb shot, the Kid gunned down four men single-handedly and five others with the help of cronies. Two of his victims were Lincoln County, New Mexico, deputies, killed during the Kid's brazen daylight escape from the courthouse jail on April 28, 1881.

At the end of World War II, American army officer Captain Sean O’Sullivan is commissioned with rebuilding Berlin. Reeling from the death of his brothers at German hands and faced with the direct horrors of the Holocaust, O’Sullivan struggles against his animosity towards the nation he is helping restore. Meanwhile, Soviet forces blockade Germany in a bid for power, and the Western Allies must unite to prevent a communist takeover. When the airlift begins, the Allies find their deepest convictions tested as they fight against a threat even more dangerous than Hitler.

History is full of sensational financial frauds and scams. Enron was forced to declare bankruptcy after allegations of massive accounting fraud, wiping out $78 billion in stock market value. Bernie Madoff, the largest individual fraudster in history, built a $65 billion Ponzi scheme that ultimately resulted in his being sentenced to 150 years in prison. People from all walks of life have been scammed out of their money.

Riding into the town of Smoky River on a mangy mule, Dane looks as broken-down as his old mount. His Stetson is ragged, his boots are tied together with leather thongs, and he wears a Colt Army revolver with exactly three bullets. He wouldn't know what to say if you asked him where he got the gun or how he learned to shoot it so well. He doesn't know if Dane is his first name or his last. Something happened that cost him much of his memory, and he can't remember what that something was. For three years he's been traveling the West as a cowboy, a buffalo hunter, a farmhand.

Competition is moving beyond industry to ecosystem. Are you ready? In the shift from pipeline to platform, value is no longer created by your company's product or process alone - it's created through interactions. And the strategy you used to become an industry leader won't help you compete in an evolving and complex ecosystem. If you listen to nothing else on platforms and ecosystems, listen to these 10 articles by experts in the field.

Asset allocation is the key to investing performance. Unfortunately, no single approach works perfectly - developing the right balance requires a clear-eyed look at the many models available to you, various investing methodologies, and your or your client's level of risk tolerance. And that's where this important guide comes in. Written by a leading allocation expert from T. Rowe Price, Beyond Diversification provides the knowledge, insights, and approaches you need to make the best allocation decisions for your goals.

They are Microserfs - six code-crunching computer whizzes who spend upward of 16 hours a day "coding" and eating "flat" foods as they fearfully scan company e-mail to learn whether the great Bill is going to "flame" one of them. But now there's a chance to become innovators instead of cogs in the gargantuan Microsoft machine. The intrepid Microserfs are striking out on their own-living together in a shared digital flophouse as they desperately try to cultivate well-rounded lives and find love amid the dislocated, subhuman whir and buzz of their computer-driven world.

While working one afternoon on the Northern Divide, a young tree-marker makes a grisly discovery: in a squatter's cabin near an old mill town, a family has been murdered. An army vet coming off a successful turn leading a task force that took down infamous biker criminals, Detective Frank Yakabuski arrives in Ragged Lake, a nearly abandoned village, to solve the family's murder. But no one is willing to talk. With a winter storm coming, Yakabuski sequesters the locals in a fishing lodge as he investigates the area with his two junior officers.

One of the most fiercely debated issues of this era is what to do about "bad" speech—hate speech, disinformation and propaganda campaigns, and incitement of violence—on the internet, and in particular speech on social media platforms such as Facebook and Twitter. In Social Media, Freedom of Speech, and the Future of Our Democracy, Lee C. Bollinger and Geoffrey R. Stone have gathered an eminent cast—including Hillary Clinton, Sheldon Whitehouse, Mark Warner, Cass Sunstein, and others—to explore the various dimensions of this problem in the American context.

AI for Marketing and Product Innovation offers creatives and marketing professionals a non-tech guide to artificial intelligence (AI) and machine learning (ML) - twin technologies that stand poised to revolutionize the way we sell. This book helps you lean into the curve and take advantage of AI's unparalleled and rapidly expanding power. More than a simple primer on the technology, this book goes beyond the "what" to reveal the "how".

Rick Mofina’s best-selling novels find an all-new urgency when coupled with pulse-pounding narrations from Recorded Books. In The Panic Zone, seemingly unrelated events bring the world closer to calamity. A distraught mother witnesses a stranger nab her infant. A bomb explodes in Rio. A cruise ship passenger suffers a horrific death. Caught in the middle, Jack Gannon is headed right into the panic zone—but the further on the edge, the hotter the intensity.

Renowned consultant and author Peter Block delivers the latest and fourth edition of his bestselling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting. The book offers a deep exploration of the skills, tools, and behaviors required to successfully influence others. You'll see exactly what you need to say and do to help others achieve their goals, whether you are an internal or external consultant or anyone in a leadership position who wants to build effective partnerships in business, healthcare, education, or community work.

Christophe has been in the New World only a year when his native guides abandon him to flee their Iroquois pursuers. A Huron warrior and elder named Bird soon takes him prisoner, along with a young Iroquois girl, Snow Falls, whose family he has just killed, and holds them captive in his massive village. Champlain's Iron People have only recently begun trading with the Huron, who mistrust them as well as this Crow who has now trespassed onto their land; and her people, of course, have become the Huron's greatest enemy.

Learn the secret of what really drives sales - and how to give people what they need so they want to buy from you.