The Surprise Restaurant Manager
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Narrated by:
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Fabio Viviani
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Ken McGarrie
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By:
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Ken McGarrie
About this listen
Surprise - you’re in charge now! Steady money and new opportunities awaited as you moved up from server or bartender to front-of-house manager. But too often, restaurant management find themselves leading with minimal training, a ton of responsibilities, and no clue how to improve. You’ve run the Friday night rush, you’ve juggled expectations of staff and guests - but have you figured out how to improve while keeping the restaurant profitable?
In The Surprise Restaurant Manager, learn from Ken McGarrie, a restaurant operator who has helped launched dozens of successful restaurants, as he gives you the tools to master the unexpected challenges managers face every day. Get help on the fly with real-life examples, straightforward strategies, and expert insight to better leadership. This is your guide to restaurant industry success beyond basic food knowledge and inventory counts.
You’ll learn:
- How to locate quality candidates and interview effectively, including eight signs you shouldn’t extend an offer - from subtle clues to outright red flags.
- Tips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills.
- Common communication mistakes that guarantee FOH turnover and increase work stress - and how to avoid them.
- Proven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant’s online reviews.
- How to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.
Success as a restaurant manager is a constant quest to level up your game and your team - without sacrificing your sanity along the way. Get The Surprise Restaurant Manager now for the advice you needed - before you got the keys!
©2021 Ken McGarrie (P)2021 Korgen HospitalityListeners also enjoyed...
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Critic reviews
"The ideal DIY instruction guide and manual for anyone having to assume the duties of a restaurant manager with little or no previous experience, The Surprise Restaurant Manager is impressively comprehensive and exceptionally 'user friendly' in both organization and presentation." (Midwest Book Review)
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By: Cynthia Shapiro
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The Power of People Skills
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- Narrated by: Tom Parks
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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great listen
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By: Trevor Throness
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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This is the book that cracks the code!
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By: Micah Solomon
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The Earned Life
- Lose Regret, Choose Fulfillment
- By: Marshall Goldsmith, Mark Reiter
- Narrated by: Marshall Goldsmith
- Length: 8 hrs and 23 mins
- Unabridged
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Goldsmith implores listeners to avoid the Great Western Disease of “I’ll be happy when. . . .” He offers practical advice and exercises aimed at helping us shed the obstacles, especially the failures of imagination, that prevent us from creating our own fulfilling lives. With this book as their guide, listeners can close the gap between what they plan to achieve and what they actually get done—and avoid the trap of existential regret, the kind that reroutes destinies and persecutes our memories.
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Brilliant Book 💛
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By: Marshall Goldsmith, and others
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The Making of a Manager
- What to Do When Everyone Looks to You
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- Narrated by: Karissa Vacker, Julie Zhuo
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Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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Drink the Facebook Kool Aid
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The 5 Languages of Appreciation in the Workplace
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Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
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Missing Code to take the MBA Inventory
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In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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meeeh
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By: Fran Hauser, and others
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Who
- The A Method for Hiring
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Geoff Smart and Randy Street offer a simple, four-step method for hiring with confidence, designed for everyone from the CEO on down. Who shows you how to avoid the most common pitfalls of hiring, how to identify "A Players" - people who can perform their job better than 90 percent of the candidates in their field - and how to make sure the best candidate will be excited to join your organization.
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Great book but need PDF of Scorecard material
- By Nancy Walsh on 10-17-12
By: Geoff Smart, and others
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The Best Place to Work
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- Narrated by: Walter Dixon
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In The Best Place to Work, award-winning psychologist Ron Friedman, Ph.D. uses the latest research from the fields of motivation, creativity, behavioral economics, neuroscience, and management to reveal what really makes us successful at work. Combining powerful stories with cutting edge findings, Friedman shows leaders at every level how they can use scientifically-proven techniques to promote smarter thinking, greater innovation, and stronger performance.
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Useful ideas and information past first chapters
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Up Your Business
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You'll find the following in Up Your Business: effective interview questions and strategies; a sample ad that attracts eagles and weeds out turkeys; three dozen high-impact training strategies; the three keys to weeding out entitlement in your business; your three options for dealing with poor performers; how to create vision and strategy for your business; and much, much more!
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Hard-hitting, Practical and Pithy Wisdom
- By Christopher on 11-22-11
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Great on the Job
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Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....
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Never thought about learning this…
- By Amazon Customer on 10-21-23
By: Jodi Glickman
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What listeners say about The Surprise Restaurant Manager
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- steve
- 03-10-22
Not surprised! Great read “listen”!
This book is truly a must read for every level of manager.
Ken’s experience, perspective, business acumen and overall philosophy is modern, accessible and “easy” to put into practice. (You’ll have to put in the effort)
For the learned manager, this book has the potential to remind you of things you already know, but maybe haven’t given much thought to recently, or gives you a fresh perspective altogether, and that’s where it shines!
Lastly, the generosity of Chapter 25 (you’ll have to listen to find out what I mean) is pure gold - a literal wealth of information available for the upcoming, soon to be, or practiced manager.
Highly recommend this book!
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- Amazon Customer
- 04-30-22
great information
I thought this was very well written and easy to understand. loved it and am buying a hard copy so that I can take it to work with me and share with others
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- Shane K.
- 05-08-24
PRETTY GOOD
Overall it was an enjoyable title with some interesting insights. The closing of the book is a pretty big let down though. Many of his do's and don'ts are pretty silly or out right ridiculous. Yeah as an industry person I tip well, I try not to come in at closing, and yes I usually do not send food back. But there are limits to that.
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- Clownbaby
- 05-27-21
An absolute must listen
I cannot believe how much great information is packed into this one book. If you are about to become a restaurant manager for the first time, or you have been a manager for a short while, or you have been a manager for over 20 years, I still recommend listening to this book. There are plenty of restaurant managers out there that have so much experience and think they’re too good to listen to this book and that’s one of the biggest problems with their managerial style. You will learn so much about how to speak to your employees the right way how to support your employees so they will work harder for you and in turn make your guests happier. From information on how to run the interview process and how to sift out the bad potential employees, to keeping your staff happy and avoiding more and more turnover. It’s a lesson on how to keep your staff less robotic and more sincere when recommending dishes or interacting with guests. The online review chapter of the book is probably worth about three times what the book cost alone. No tricks, no games, just a clear honest plan to resolve the issue and not lose the guest. Having a work life balance is so vital to being happier and not feeling burnt out. Not making your managers do any of the work from home I think would make a huge impact on there appreciation for the job. I also enjoyed the fact that he listens to his employees and lets them make suggestions on what they can do to make the restaurant better. The hourly staff knows more about what’s going on in the restaurant than managers do because they are on the front lines. I am already through my second time listening to this because I wanted it to become second nature. Please do yourself a favor and listen to this book and do so immediately.
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Overall
- Jasmin Norton
- 07-09-22
great for first time managers!!!!
also useful for new restaurant owners and servers to know what a manner should be doing. it's always useful to understand both sides.
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- Amazon Customer
- 08-03-21
Very helpful
Really honest book from someone in the industry. I appreciate the small chapters and throughout reviews.
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- antonius h van vuurden
- 08-29-24
A must have for managers
Lots of practical tips and guidance! As a general manager this bought has helped me so much. Even as a gm I have learned new things. Everything he says is spot on and made me laugh multiple times of the accuracy. I was doing things wrong and will now be applying the correct way. Thank you for writing this. Not many people can do a book like this as it can only be written by someone with the experience! Will definitely be rereading!
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- ronny ponte
- 10-13-22
great read definitely would recommend
love the book breaks it down to
very easy to read chapters explains the more complicated math part of just costing out and makes it much more simpler it makes you take a step back and look at how your restaurant is ran and what you need to change and spot out the red flags immediately in case you didn't see them already but definitely a good read I will read it again and I will recommend it to my friends and industry thank you Ken so much for writing it you're awesome
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- Anonymous User
- 06-30-21
A must read for anyone that manages a restaurant
Ken McGarrie has done an amazing job at writing this must have “bible” for any manager in the restaurant industry.
I would highly recommend this book whether you have been in restaurant management for years or just getting started.
Ken gives you a breakdown of just about everything that can or will happen while managing and what to do when it does.
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- Amazon Customer
- 06-24-24
Clear, concise, complete!
I’ve been in the industry for almost 40 years. I have worked corporate, independent and am an owner. I have trained 100s of folks, and even started my own book.
Never have I read someone else’s thoughts that mirrored so much of my own. This book takes a person through all aspects of managing the front of the house, with a little admin thrown in.
Brilliantly written and laid out.
I wish I had this available when I came up in ranks.
Well done, Sir.
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