The Happy Index
Lessons in Upside-Down Management
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The Happy Index
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Narrated by:
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James Timpson
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By:
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James Timpson
About this listen
Discover the key to positive workplaces and better results from one of Britain's most successful leaders.
'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' The Guardian
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The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.
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James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.
The Happy Index invites readers into a world where employee happiness isn't just a buzzword – it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.
From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.
©2025 James Timpson (P)2024 HarperCollins PublishersCritic reviews
‘The way that he operates is the way I’d like the whole world to operate.’ Jake Humphrey, host of The High Performance Podcast
‘A must-read for anyone who cares about better ways of doing business.' Sunday Times
'James Timpson’s a man who gets things done … He makes profits, values his employees and fixes things.' The Times
'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' Guardian
'James Timpson knows the secret to making money.' Telegraph
'Timpson had developed a reputation for being humane.' Financial Times
‘These lessons give you the tools to a brighter, happier workplace.' Roisin Currie, CEO of Greggs
‘The Happy Index is a beacon of hope for businesses everywhere.' Julian Richer, author of The Ethical Capitalist
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What listeners say about The Happy Index
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 03-29-24
Practical playbook for a brilliant business
Practical playbook for building a brilliant business! Written in plain but playful language, this book is a must for creating a culture that is enjoyable and enables employees to show up as their best selves each and every day!
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