The Empathetic Workplace
5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
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The Empathetic Workplace
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Narrated by:
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Simona Chitescu-Weik
About this listen
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma - including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more - the tools they need to be prepared for what lies ahead.
This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
The easy-to-follow LASER method outlined in this book includes the following elements that all managers should know and understand:
- Listen - Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.
- Acknowledge - Once someone shares a difficult personal story with you, it is important to acknowledge that gift.
- Share - You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn.
- Empower - You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups.
- Return - The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.
The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to residence advisors in college dormitories.
©2021 Katharine Manning (P)2021 HarperCollins LeadershipListeners also enjoyed...
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How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
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5 out of 5 stars
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inspirational and totally useful
- By C. L. Campion on 10-21-15
By: Sharon Salzberg
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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Overall4.5 out of 5 stars 232
-
Performance4.5 out of 5 stars 191
-
Story4.5 out of 5 stars 191
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
-
5 out of 5 stars
-
Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
-
Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- By: Mark Goulston MD
- Narrated by: L. J. Ganser
- Length: 7 hrs and 8 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,157
-
Performance4.5 out of 5 stars 1,040
-
Story4.5 out of 5 stars 1,029
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
-
2 out of 5 stars
-
Dissapointed
- By Aaron Olson on 11-04-15
By: Mark Goulston MD
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I Want This to Work
- An Inclusive Guide to Navigating the Most Difficult Relationship Issues We Face in the Modern Age
- By: Elizabeth Earnshaw LMFT CGT
- Narrated by: Elizabeth Earnshaw LMFT CGT
- Length: 9 hrs and 27 mins
- Unabridged
-
Overall4.5 out of 5 stars 45
-
Performance4.5 out of 5 stars 38
-
Story4.5 out of 5 stars 37
Elizabeth Earnshaw is here to help. The renowned Gottman therapist, founder of A Better Life Therapy, and influential Instagram therapist behind @lizlistens has helped to transform countless relationships. With I Want This to Work, she presents for today’s generation the most effective and proven steps for relationship success.
-
3 out of 5 stars
-
I want this to work too. Excellent information, excruciating execution
- By Sunny Bettley on 03-17-23
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,441
-
Performance4.5 out of 5 stars 1,201
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Story4.5 out of 5 stars 1,183
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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How to Spot a Liar
- By: Gregory Hartley, Maryann Karinch
- Narrated by: Gregory Hartley, Maryann Karinch
- Length: 2 hrs and 53 mins
- Abridged
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Overall4 out of 5 stars 127
-
Performance4.5 out of 5 stars 91
-
Story4.5 out of 5 stars 92
Have you ever been lied to? Of course you have, whether you knew it or not. Ever caught a spouse, business partner, parent, boss, or child brazenly lying right to your face? What if you could tell someone was lying, just by listening to them, and observing their action and behavior? Here's the first audiobook that gives you the tools to figure out what's really going on.
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5 out of 5 stars
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Highly educational
- By Lorelei on 12-21-07
By: Gregory Hartley, and others
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Real Happiness at Work
- Meditations for Accomplishment, Achievement, and Peace
- By: Sharon Salzberg
- Narrated by: Sharon Salzberg
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall4.5 out of 5 stars 123
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Performance4.5 out of 5 stars 101
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Story4.5 out of 5 stars 101
How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
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5 out of 5 stars
-
inspirational and totally useful
- By C. L. Campion on 10-21-15
By: Sharon Salzberg
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Women Who Think Too Much
- How to Break Free of Overthinking and Reclaim Your Life
- By: Susan Nolen-Hoeksema
- Narrated by: Sheryl Bernstein
- Length: 2 hrs and 58 mins
- Abridged
-
Overall4 out of 5 stars 529
-
Performance4 out of 5 stars 437
-
Story4 out of 5 stars 440
It's not a surprise that our fast-paced, overly analytical culture is pushing people - especially women - to spend countless hours thinking about negative ideas, feelings, and experiences. Renowned psychologist Dr. Susan Nolen-Hoeksema calls this "overthinking". Her groundbreaking research shows that an increasing number of women - more than half of those in her extensive study - are doing it too much and too often, hindering their ability to lead a satisfying life.
-
1 out of 5 stars
-
Generic tools for overcoming overthinking
- By letlet on 01-09-19
-
5 Types of People Who Can Ruin Your Life
- Identifying and Dealing with Narcissists, Sociopaths, and Other High-Conflict Personalities
- By: Bill Eddy
- Narrated by: Tom Parks
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 480
-
Performance4.5 out of 5 stars 413
-
Story4.5 out of 5 stars 413
When a high-conflict person has one of five common personality disorders - borderline, narcissistic, paranoid, antisocial, or histrionic - they can lash out in risky extremes of emotion and aggression. And once an HCP decides to target you, they're hard to shake. But there are ways to protect yourself. Using empathy-driven conflict management techniques, Bill Eddy, a lawyer and therapist with extensive mediation experience, will teach you to spot warning signs of the five high-conflict personalities in others and in yourself.
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5 out of 5 stars
-
This book should be required reading.
- By JGM on 05-07-18
By: Bill Eddy
-
Keeping Love Alive as Memories Fade
- The 5 Love Languages and the Alzheimer's Journey
- By: Gary Chapman, Edward G. Shaw, Debbie Barr
- Narrated by: Jon Gauger
- Length: 5 hrs and 31 mins
- Unabridged
-
Overall4.5 out of 5 stars 34
-
Performance5 out of 5 stars 32
-
Story4.5 out of 5 stars 31
If you're listening to this, you may have a loved one suffering from dementia, and you're looking for hope. The disease has already taken so much, and though you're determined to fight, you're weary. Keeping Love Alive as Memories Fade will renew your strength. With guidance from professionals and stories of committed caregivers, you'll learn how others have braved the road ahead and how you can, too. Using the five love languages and other creative ideas, you can discover, like many others, the resilient power of love.
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5 out of 5 stars
-
Informative & Practical
- By kerryleigh on 11-29-16
By: Gary Chapman, and others
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Super You
- Release Your Inner Superhero
- By: Emily Gordon
- Narrated by: Emily Gordon
- Length: 7 hrs and 37 mins
- Unabridged
-
Overall4 out of 5 stars 334
-
Performance4.5 out of 5 stars 303
-
Story4 out of 5 stars 304
Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.
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5 out of 5 stars
-
A wonderful book filled with empathy and humanity.
- By Vincent on 10-06-15
By: Emily Gordon
-
Self-Esteem
- A Proven Program of Cognitive Techniques for Assessing, Improving, and Maintaining Your Self-Esteem
- By: Matthew McKay PhD, Patrick Fanning
- Narrated by: Gillian Vance
- Length: 13 hrs and 53 mins
- Unabridged
-
Overall4.5 out of 5 stars 51
-
Performance4.5 out of 5 stars 35
-
Story4.5 out of 5 stars 35
The much-anticipated fourth edition of the best-selling classic by Matthew McKay, Self-Esteem is the go-to guide for those seeking to increase their sense of self-worth. This fully revised new edition features an innovative application of acceptance and commitment therapy (ACT) to self-esteem and utilizes updated cognitive behavioral therapy (CBT) to help listeners create positive change and thrive.
-
1 out of 5 stars
-
for professionals only
- By Sharon B on 01-12-21
By: Matthew McKay PhD, and others
-
Should I Stay or Should I Go?
- A Guide to Knowing If Your Relationship Can - and Should - Be Saved
- By: Lundy Bancroft, JAC Patrissi
- Narrated by: Stephen R. Thorne
- Length: 13 hrs and 51 mins
- Unabridged
-
Overall4.5 out of 5 stars 275
-
Performance4.5 out of 5 stars 234
-
Story4.5 out of 5 stars 233
In this supportive and straightforward guide, Lundy Bancroft, the author of Why Does He Do That?, and communication specialist JAC Patrissi offer a way for women to practically take stock of their relationships and move forward, with or without their partners.
-
5 out of 5 stars
-
Paradigm Shift
- By Sydnee Adams-Hancock on 04-08-16
By: Lundy Bancroft, and others
-
The Courage Habit
- How to Accept Your Fears, Release the Past, and Live Your Courageous Life
- By: Kate Swoboda, Bari Tessler MA
- Narrated by: Kate Marcin
- Length: 5 hrs and 27 mins
- Unabridged
-
Overall4.5 out of 5 stars 29
-
Performance4.5 out of 5 stars 22
-
Story4.5 out of 5 stars 22
In The Courage Habit, certified life coach Kate Swoboda offers freedom from the outdated belief that one must be fearless in order to live courageously. Instead, she defines courage as a willingness to act on what we want in spite of our fears and offers an evidence-based program to help readers conquer their inner critic, overcome worries, increase resilience, work toward their highest aspirations, and make courage a habit every day.
By: Kate Swoboda, and others
-
Anger Management Workbook for Men
- Take Control of Your Anger and Master Your Emotions
- By: Aaron Karmin MA
- Narrated by: Brett Barry
- Length: 3 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 201
-
Performance4.5 out of 5 stars 173
-
Story4.5 out of 5 stars 170
Clinical therapist Aaron Karmin teaches you the skills to manage your anger without aggression and build up your self-confidence, self-control, and self-respect. The Anger Management Workbook for Men goes beyond why men get angry and helps you get to the root of your anger. It gives you positive and productive anger management tools to strengthen the most important and most overlooked relationship in your life - your relationship with yourself.
-
1 out of 5 stars
-
just not good at all.
- By brian gregory on 06-02-22
By: Aaron Karmin MA
-
Talk to Me Like I'm Someone You Love, Revised Edition
- Relationship Repair in a Flash
- By: Nancy Dreyfus PsyD
- Narrated by: Gabra Zackman
- Length: 5 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 283
-
Performance4.5 out of 5 stars 256
-
Story4.5 out of 5 stars 255
Talk to Me like I'm Someone You Love is a brilliant interactive relationship tool that can help couples stop arguing and begin healing. This revised edition features two new sections - one on making love and another on deepening trust - containing more than 25 new "flash cards for real life", statements that hold the power to express what we wish we could say to the person we love but for which we can't find either the right words or the right tone in which to say them.
-
4 out of 5 stars
-
Is there a companion PDF with the flashcards one could print?
- By Brandy Fagan on 09-13-22
-
Stand Up for Your Life
- By: Cheryl Richardson
- Narrated by: Cheryl Richardson
- Length: 1 hr and 11 mins
- Unabridged
-
Overall4.5 out of 5 stars 55
-
Performance5 out of 5 stars 36
-
Story5 out of 5 stars 35
On this inspirational, informative, and highly entertaining program, Cheryl teaches you that there are several steps that will lead you to a life of meaning and purpose. When you take these steps, you'll find that a Divine power opens the exact doors you need to step into the light!
-
5 out of 5 stars
-
Really Good!
- By Annette on 05-13-16
-
Make Peace with Your Mind
- How Mindfulness and Compassion Can Free You from Your Inner Critic
- By: Mark Coleman
- Narrated by: Mark Coleman
- Length: 6 hrs and 19 mins
- Unabridged
-
Overall5 out of 5 stars 60
-
Performance5 out of 5 stars 52
-
Story5 out of 5 stars 52
The inner critic is the voice inside our heads reminding us that we are never "good enough". It's behind the insidious thoughts that can make us second-guess our every action and doubt our own value. The inner critic might feel overpowering, but it can be managed effectively. Meditation teacher and therapist Mark Coleman helps listeners understand and free themselves from the inner critic using the tools of mindfulness and compassion.
-
5 out of 5 stars
-
Life changing!
- By Lisa Ackerman on 12-28-20
By: Mark Coleman
-
Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- By: Thomas Erikson
- Narrated by: David John
- Length: 10 hrs and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,302
-
Performance4.5 out of 5 stars 1,054
-
Story4.5 out of 5 stars 1,053
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
-
1 out of 5 stars
-
Should be titled "why I hate reds"
- By Dave on 08-24-20
By: Thomas Erikson
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Story4.5 out of 5 stars 13,058
When she stumbles across the ad, she’s looking for something else completely. But it seems like too good an opportunity to miss - a live-in nannying post, with a staggeringly generous salary. And when Rowan Caine arrives at Heatherbrae House, she is smitten - by the luxurious “smart” home fitted out with all modern conveniences, by the beautiful Scottish Highlands, and by this picture-perfect family. What she doesn’t know is that she’s stepping into a nightmare - one that will end with a child dead and herself in prison awaiting trial for murder.
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1 out of 5 stars
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Wow. So awful I can't even describe how awful.
- By Hannah K. on 08-12-19
By: Ruth Ware
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Rich Dad Poor Dad
- What the Rich Teach Their Kids About Money - That the Poor and Middle Class Do Not!
- By: Robert T. Kiyosaki
- Narrated by: Tim Wheeler
- Length: 6 hrs and 9 mins
- Unabridged
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Overall5 out of 5 stars 78,295
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Performance4.5 out of 5 stars 64,848
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Story5 out of 5 stars 64,576
With an incredible number of 5-star reviews, Rich Dad Poor Dad has challenged and changed the way tens of millions of people around the world think about money. With perspectives that often contradict conventional wisdom, Kiyosaki has earned a reputation for irreverence and courage. He is regarded worldwide as a passionate advocate for financial education. His easy-to-understand audiobook empowers you to make changes now - and enjoy the results for years to come.
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5 out of 5 stars
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great book but....
- By Mathew Copeland on 11-28-17
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Poverty, by America
- By: Matthew Desmond
- Narrated by: Dion Graham
- Length: 5 hrs and 40 mins
- Unabridged
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Overall4.5 out of 5 stars 856
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Performance5 out of 5 stars 755
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Story4.5 out of 5 stars 754
The United States, the richest country on earth, has more poverty than any other advanced democracy. Why? Why does this land of plenty allow one in every eight of its children to go without basic necessities, permit scores of its citizens to live and die on the streets, and authorize its corporations to pay poverty wages?
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5 out of 5 stars
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A testimonial based on facts and witness
- By Alonzo Nightjar on 03-27-23
By: Matthew Desmond
What listeners say about The Empathetic Workplace
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Carey Smith Sipp
- 01-09-23
Terrific manual on how to have a more functional workplace.
Loved this book and its timeless, practical advice laid out in a memorable way. The LASER prompt to listen, acknowledge, share, empathize, and return works for me and I have already started using it.
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