-
Kundenbegeisterung macht den Unterschied!
- Wie du Kunden zu Fans machst
- Narrated by: Jennifer Zacher-Handke, Ralf Strupat
- Length: 1 hr and 30 mins
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Kundenbegeisterung macht den Unterschied!
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Publisher's summary
Wie begeistern wir Kunden, statt sie nur zufriedenzustellen? Wie binden wir Kunden langfristig an uns und machen sie zu wahren Fans? Nur wenn du und dein Team Antworten auf diese Fragen habt, werdet ihr langfristig am Markt erfolgreich sein. In einer Welt, in der Produkte und Dienstleistungen immer austauschbarer werden und vieles über Nacht per Mausklick verfügbar ist, sind Menscherlebnis und Einzigartigkeit die Schlüssel zum Erfolg. In diesem Hörbuch zeigen wir dir den Weg zu gelebter KundenBegeisterung.
Wir - Ralf Strupat und Jennifer Zacher-Handke - begleiten dich mit praxisnahen Beispielen und inspirierenden Geschichten auf deiner Reise zu mehr gelebter KundenBegeisterung. Du erklimmst die Berge der Überwindung, bestaunst die Streiflichter von Lustheim und erreichst nach weiteren Etappen die Erfolgsinsel. Du lernst, gemeinsam mit deinem Team eine individuelle Begeisterungsstrategie zu entwickeln und konsequent umzusetzen. So wird jeder Kundenkontakt zum positiven Erlebnis. Gemeinsam im Team werdet ihr Erwartungen übertreffen und so nachhaltig begeistern.
Mit einer wirkungsvollen Mischung aus theoretischem Wissen und praktischen Tools zeigen wir dir, wie du eine Begeisterungskultur in deinem Unternehmen entwickeln und langfristig verankern kannst. Denn gelebte Begeisterung gelingt nur, wenn nahezu alle Teammitglieder an einem Strang ziehen und die Begeisterung authentisch nach außen tragen. So wird aus eurem Unternehmen ein "buntes Ei", das sich von der Masse abhebt und langfristig am Markt erfolgreich ist.
Unsere Impulse geben einen frischen Energieschub und machen Lust auf mehr gelebte Begeisterung im Unternehmen!
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