The Empathetic Workplace
5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
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Narrado por:
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Simona Chitescu-Weik
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This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma - including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more - the tools they need to be prepared for what lies ahead.
This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
The easy-to-follow LASER method outlined in this book includes the following elements that all managers should know and understand:
- Listen - Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.
- Acknowledge - Once someone shares a difficult personal story with you, it is important to acknowledge that gift.
- Share - You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn.
- Empower - You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups.
- Return - The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.
The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to residence advisors in college dormitories.
©2021 Katharine Manning (P)2021 HarperCollins LeadershipLos oyentes también disfrutaron...
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Have you ever been lied to? Of course you have, whether you knew it or not. Ever caught a spouse, business partner, parent, boss, or child brazenly lying right to your face? What if you could tell someone was lying, just by listening to them, and observing their action and behavior? Here's the first audiobook that gives you the tools to figure out what's really going on.
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5 out of 5 stars
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Highly educational
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De: Gregory Hartley, y otros
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Real Happiness at Work
- Meditations for Accomplishment, Achievement, and Peace
- De: Sharon Salzberg
- Narrado por: Sharon Salzberg
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How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
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5 out of 5 stars
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inspirational and totally useful
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Crucial Conversations
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- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Anna Fields
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Narración:4.5 out of 5 stars 200
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Historia4.5 out of 5 stars 200
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
-
Probably the worste nagging sounding narrator
- De Alexander en 09-27-21
De: Kerry Patterson, y otros
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Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- De: Mark Goulston MD
- Narrado por: L. J. Ganser
- Duración: 7 h y 8 m
- Versión completa
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General4.5 out of 5 stars 1,161
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Narración:4.5 out of 5 stars 1,043
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Historia4.5 out of 5 stars 1,032
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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2 out of 5 stars
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Dissapointed
- De Aaron Olson en 11-04-15
De: Mark Goulston MD
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I Want This to Work
- An Inclusive Guide to Navigating the Most Difficult Relationship Issues We Face in the Modern Age
- De: Elizabeth Earnshaw LMFT CGT
- Narrado por: Elizabeth Earnshaw LMFT CGT
- Duración: 9 h y 27 m
- Versión completa
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General4.5 out of 5 stars 46
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Narración:4.5 out of 5 stars 39
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Historia4.5 out of 5 stars 38
Elizabeth Earnshaw is here to help. The renowned Gottman therapist, founder of A Better Life Therapy, and influential Instagram therapist behind @lizlistens has helped to transform countless relationships. With I Want This to Work, she presents for today’s generation the most effective and proven steps for relationship success.
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3 out of 5 stars
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I want this to work too. Excellent information, excruciating execution
- De Sunny Bettley en 03-17-23
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- De: Sheila Heen, Douglas Stone
- Narrado por: Sheila Heen, Douglas Stone
- Duración: 9 h y 48 m
- Versión completa
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General4.5 out of 5 stars 1,451
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Narración:4.5 out of 5 stars 1,208
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Historia4.5 out of 5 stars 1,190
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
-
Poor narration ruins yet another good read
- De WordNerd en 08-25-14
De: Sheila Heen, y otros
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How to Spot a Liar
- De: Gregory Hartley, Maryann Karinch
- Narrado por: Gregory Hartley, Maryann Karinch
- Duración: 2 h y 53 m
- Versión resumida
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General4 out of 5 stars 127
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Narración:4.5 out of 5 stars 91
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Have you ever been lied to? Of course you have, whether you knew it or not. Ever caught a spouse, business partner, parent, boss, or child brazenly lying right to your face? What if you could tell someone was lying, just by listening to them, and observing their action and behavior? Here's the first audiobook that gives you the tools to figure out what's really going on.
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5 out of 5 stars
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Highly educational
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Real Happiness at Work
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- De: Sharon Salzberg
- Narrado por: Sharon Salzberg
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How would you like to be calmer, less distracted, more productive, and more content at your job? You might think it would take more hours in the day, a better boss, more support, less interference, a shorter commute - and the list goes on. Most of the things we think would help are either not in our control or simply not realistic. But there is one thing we can do to achieve the qualities we seek, and it can be done invisibly and often: meditation.
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5 out of 5 stars
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inspirational and totally useful
- De C. L. Campion en 10-21-15
De: Sharon Salzberg
-
Women Who Think Too Much
- How to Break Free of Overthinking and Reclaim Your Life
- De: Susan Nolen-Hoeksema
- Narrado por: Sheryl Bernstein
- Duración: 2 h y 58 m
- Versión resumida
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General4 out of 5 stars 533
-
Narración:4 out of 5 stars 441
-
Historia4 out of 5 stars 444
It's not a surprise that our fast-paced, overly analytical culture is pushing people - especially women - to spend countless hours thinking about negative ideas, feelings, and experiences. Renowned psychologist Dr. Susan Nolen-Hoeksema calls this "overthinking". Her groundbreaking research shows that an increasing number of women - more than half of those in her extensive study - are doing it too much and too often, hindering their ability to lead a satisfying life.
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1 out of 5 stars
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Generic tools for overcoming overthinking
- De letlet en 01-09-19
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Keeping Love Alive as Memories Fade
- The 5 Love Languages and the Alzheimer's Journey
- De: Gary Chapman, Edward G. Shaw, Debbie Barr
- Narrado por: Jon Gauger
- Duración: 5 h y 31 m
- Versión completa
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General4.5 out of 5 stars 34
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Narración:5 out of 5 stars 32
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Historia4.5 out of 5 stars 31
If you're listening to this, you may have a loved one suffering from dementia, and you're looking for hope. The disease has already taken so much, and though you're determined to fight, you're weary. Keeping Love Alive as Memories Fade will renew your strength. With guidance from professionals and stories of committed caregivers, you'll learn how others have braved the road ahead and how you can, too. Using the five love languages and other creative ideas, you can discover, like many others, the resilient power of love.
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5 out of 5 stars
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Informative & Practical
- De kerryleigh en 11-29-16
De: Gary Chapman, y otros
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Super You
- Release Your Inner Superhero
- De: Emily Gordon
- Narrado por: Emily Gordon
- Duración: 7 h y 37 m
- Versión completa
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General4 out of 5 stars 334
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Narración:4.5 out of 5 stars 303
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Historia4 out of 5 stars 304
Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.
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5 out of 5 stars
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A wonderful book filled with empathy and humanity.
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De: Emily Gordon
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Self-Esteem
- A Proven Program of Cognitive Techniques for Assessing, Improving, and Maintaining Your Self-Esteem
- De: Matthew McKay PhD, Patrick Fanning
- Narrado por: Gillian Vance
- Duración: 13 h y 53 m
- Versión completa
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General4.5 out of 5 stars 51
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Narración:4.5 out of 5 stars 35
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Historia4.5 out of 5 stars 35
The much-anticipated fourth edition of the best-selling classic by Matthew McKay, Self-Esteem is the go-to guide for those seeking to increase their sense of self-worth. This fully revised new edition features an innovative application of acceptance and commitment therapy (ACT) to self-esteem and utilizes updated cognitive behavioral therapy (CBT) to help listeners create positive change and thrive.
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1 out of 5 stars
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for professionals only
- De Sharon B en 01-12-21
De: Matthew McKay PhD, y otros
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Should I Stay or Should I Go?
- A Guide to Knowing If Your Relationship Can - and Should - Be Saved
- De: Lundy Bancroft, JAC Patrissi
- Narrado por: Stephen R. Thorne
- Duración: 13 h y 51 m
- Versión completa
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General4.5 out of 5 stars 276
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Narración:4.5 out of 5 stars 234
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Historia4.5 out of 5 stars 233
In this supportive and straightforward guide, Lundy Bancroft, the author of Why Does He Do That?, and communication specialist JAC Patrissi offer a way for women to practically take stock of their relationships and move forward, with or without their partners.
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5 out of 5 stars
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Paradigm Shift
- De Sydnee Adams-Hancock en 04-08-16
De: Lundy Bancroft, y otros
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The Courage Habit
- How to Accept Your Fears, Release the Past, and Live Your Courageous Life
- De: Kate Swoboda, Bari Tessler MA
- Narrado por: Kate Marcin
- Duración: 5 h y 27 m
- Versión completa
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General4.5 out of 5 stars 29
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Narración:4.5 out of 5 stars 22
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Historia4.5 out of 5 stars 22
In The Courage Habit, certified life coach Kate Swoboda offers freedom from the outdated belief that one must be fearless in order to live courageously. Instead, she defines courage as a willingness to act on what we want in spite of our fears and offers an evidence-based program to help readers conquer their inner critic, overcome worries, increase resilience, work toward their highest aspirations, and make courage a habit every day.
De: Kate Swoboda, y otros
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Anger Management Workbook for Men
- Take Control of Your Anger and Master Your Emotions
- De: Aaron Karmin MA
- Narrado por: Brett Barry
- Duración: 3 h y 14 m
- Versión completa
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General4.5 out of 5 stars 203
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Narración:4.5 out of 5 stars 175
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Historia4.5 out of 5 stars 172
Clinical therapist Aaron Karmin teaches you the skills to manage your anger without aggression and build up your self-confidence, self-control, and self-respect. The Anger Management Workbook for Men goes beyond why men get angry and helps you get to the root of your anger. It gives you positive and productive anger management tools to strengthen the most important and most overlooked relationship in your life - your relationship with yourself.
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1 out of 5 stars
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just not good at all.
- De brian gregory en 06-02-22
De: Aaron Karmin MA
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Talk to Me Like I'm Someone You Love, Revised Edition
- Relationship Repair in a Flash
- De: Nancy Dreyfus PsyD
- Narrado por: Gabra Zackman
- Duración: 5 h y 7 m
- Versión completa
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General4.5 out of 5 stars 301
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Narración:4.5 out of 5 stars 272
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Historia4.5 out of 5 stars 271
Talk to Me like I'm Someone You Love is a brilliant interactive relationship tool that can help couples stop arguing and begin healing. This revised edition features two new sections - one on making love and another on deepening trust - containing more than 25 new "flash cards for real life", statements that hold the power to express what we wish we could say to the person we love but for which we can't find either the right words or the right tone in which to say them.
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4 out of 5 stars
-
Is there a companion PDF with the flashcards one could print?
- De Brandy Fagan en 09-13-22
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Stand Up for Your Life
- De: Cheryl Richardson
- Narrado por: Cheryl Richardson
- Duración: 1 h y 11 m
- Versión completa
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General4.5 out of 5 stars 55
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Narración:5 out of 5 stars 36
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Historia5 out of 5 stars 35
On this inspirational, informative, and highly entertaining program, Cheryl teaches you that there are several steps that will lead you to a life of meaning and purpose. When you take these steps, you'll find that a Divine power opens the exact doors you need to step into the light!
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5 out of 5 stars
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Really Good!
- De Annette en 05-13-16
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Make Peace with Your Mind
- How Mindfulness and Compassion Can Free You from Your Inner Critic
- De: Mark Coleman
- Narrado por: Mark Coleman
- Duración: 6 h y 19 m
- Versión completa
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General5 out of 5 stars 60
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Narración:5 out of 5 stars 52
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Historia5 out of 5 stars 52
The inner critic is the voice inside our heads reminding us that we are never "good enough". It's behind the insidious thoughts that can make us second-guess our every action and doubt our own value. The inner critic might feel overpowering, but it can be managed effectively. Meditation teacher and therapist Mark Coleman helps listeners understand and free themselves from the inner critic using the tools of mindfulness and compassion.
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5 out of 5 stars
-
Life changing!
- De Lisa Ackerman en 12-28-20
De: Mark Coleman
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Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- De: Thomas Erikson
- Narrado por: David John
- Duración: 10 h y 47 m
- Versión completa
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General4.5 out of 5 stars 1,361
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Narración:4.5 out of 5 stars 1,110
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Historia4.5 out of 5 stars 1,109
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
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1 out of 5 stars
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Should be titled "why I hate reds"
- De Dave en 08-24-20
De: Thomas Erikson
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The Kindness Challenge
- Thirty Days to Improve Any Relationship
- De: Shaunti Feldhahn
- Narrado por: Shaunti Feldhahn
- Duración: 4 h y 51 m
- Versión completa
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General4.5 out of 5 stars 278
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Narración:5 out of 5 stars 245
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Historia4.5 out of 5 stars 241
Shaunti Feldhahn helps listeners transform any relationship by making three small changes! In a new approach for Shaunti, this book is a cross between a major research study, a self-help book, and a daily step-by-step habit-building plan. It shows listeners how to apply the surprising relationship insights revealed in her earlier million-copy best sellers, why certain actions matter so much, and a specific 30-day plan on what to do to build a very simple habit that will change any relationship for the better.
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5 out of 5 stars
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Challenge Accepted!
- De SoS1234 en 01-11-17
De: Shaunti Feldhahn
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- Narrado por: Scott Miller
- Duración: 5 h y 54 m
- Versión completa
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General4 out of 5 stars 52
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Narración:4 out of 5 stars 49
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Historia4 out of 5 stars 49
Mining the best and brightest revelations from Franklin Covey’s global podcast, On Leadership with Scott Miller, Scott personally introduces you to 30 Master Mentors, featuring the single most transformative insight from each of them.
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1 out of 5 stars
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Name dropping, shallow content, false humility
- De Sandy McPherson en 09-13-21
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The Honest Enneagram
- Know Your Type, Own Your Challenges, Embrace Your Growth
- De: Sarajane Case
- Narrado por: Leslie Howard
- Duración: 6 h y 34 m
- Versión completa
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General5 out of 5 stars 7
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Narración:5 out of 5 stars 6
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Historia5 out of 5 stars 6
The Enneagram personality system consists of a spectrum of nine personality types. Based on the hit Instagram account, @enneagramandcoffee, this book is an introduction to the Enneagram itself, along with information about each type. With the feeling of your best friend telling you about the Enneagram and beautiful illustrations mixed in with the writing, this book is digestible and engaging for new and seasoned Enneagram fans.
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5 out of 5 stars
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Excellent and Honest with Grace
- De Amazon Customer en 07-19-24
De: Sarajane Case
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A Concise History of the United States of America
- De: Susan-Mary Grant
- Narrado por: Robert G. Slade
- Duración: 18 h y 20 m
- Versión completa
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General4.5 out of 5 stars 5
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Narración:5 out of 5 stars 4
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Historia5 out of 5 stars 4
Born out of violence and the aspirations of its early settlers, the United States of America has become one of the world's most powerful nations. This audiobook begins in colonial America as the first Europeans arrived, lured by the promise of financial profit, driven by religious piety, and accompanied by diseases that would ravage the native populations. Woven through this richly crafted study of America's shifting social and political landscapes are the multiple perspectives of the nation's history, helping to define the United States at the dawn of a new century.
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5 out of 5 stars
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so much good info
- De tracy danziger en 07-05-19
De: Susan-Mary Grant
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Game Changer
- How to Be 10x in the Talent Economy
- De: Michael Solomon, Rishon Blumberg, Daniel Weizmann - contributor
- Narrado por: Rishon Blumberg
- Duración: 7 h y 14 m
- Versión completa
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General4.5 out of 5 stars 7
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Narración:4.5 out of 5 stars 7
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Historia4 out of 5 stars 7
10xers can tackle a company’s toughest problems, improve their strongest assets, and blaze a path to success. With the rapid digitization of every conceivable product and service, the environment has transformed so fast that every organization must be equipped with these phenomenally gifted employees to keep up. Game Changer provides proven strategies on how your company can create the right environment for top talent and breakthrough success by upending traditional business practices.
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3 out of 5 stars
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Good learning material for those on traditional corporations
- De William en 10-19-20
De: Michael Solomon, y otros
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Ask Powerful Questions
- Create Conversations That Matter
- De: Will Wise
- Narrado por: Dan Radin
- Duración: 7 h y 36 m
- Versión completa
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General4.5 out of 5 stars 105
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Narración:4 out of 5 stars 90
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Historia4.5 out of 5 stars 90
In Ask Powerful Questions, Will Wise explains how the questions we traditionally ask are virtually meaningless when it comes to establishing connection. Introducing a set of practical tools for accessing and understanding others by changing the way we ask questions, Will shows how to transform "How are you? I'm fine, thanks" into a conversation that changes not only how you lead, but who you are as a person.
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4 out of 5 stars
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Content is insightful and triggering BUT .....
- De Anonymous User en 08-24-23
De: Will Wise
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Burnout Immunity
- How Emotional Intelligence Can Help You Build Resilience and Heal Your Relationship with Work
- De: Kandi Wiens
- Narrado por: Eleanor Caudill
- Duración: 8 h y 2 m
- Versión completa
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General5 out of 5 stars 2
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Narración:5 out of 5 stars 2
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Historia4.5 out of 5 stars 2
Bolstered with research, exercises, self-assessments, and real-life stories from people with natural burnout immunity and those who’ve cultivated it, Burnout Immunity teaches workers how to positively cope with stress and to enjoy healthier and happier relationships with work.
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5 out of 5 stars
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What I needed
- De RP en 10-07-24
De: Kandi Wiens
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The Skill Code
- How to Save Human Ability in an Age of Intelligent Machines
- De: Matt Beane
- Narrado por: Joe Knezevich
- Duración: 6 h y 48 m
- Versión completa
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General4.5 out of 5 stars 7
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Narración:4.5 out of 5 stars 6
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Historia4.5 out of 5 stars 6
Think of your most valuable skill, the thing you can reliably do under pressure to deliver results. How did you learn it? Whatever your job–plumber, attorney, teacher, surgeon–decades of research show that you achieved mastery by working with someone who knew more than you did. Formal learning—school and books—gave you conceptual knowledge, but you developed your skill by working with an expert.
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5 out of 5 stars
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A crucial argument for the years ahead
- De Professional Customer en 08-01-24
De: Matt Beane
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As We Speak
- How to Make Your Point and Have It Stick
- De: Peter Meyers, Shann Nix
- Narrado por: Peter Meyers
- Duración: 8 h y 14 m
- Versión completa
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General4.5 out of 5 stars 7
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Narración:5 out of 5 stars 6
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Historia5 out of 5 stars 6
A practical and empowering guide to public speaking and becoming a more effective, persuasive communicator in all areas of life. The world is full of brilliant people whose ideas are never heard. This book is designed to make sure that you’re not one of them.
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5 out of 5 stars
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Roadmap to finding your voice.
- De Claudia & Jason Ransom en 01-31-23
De: Peter Meyers, y otros
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Wake Up!
- The Powerful Guide to Changing Your Mind About What It Means to Really Live
- De: Lindsay Teague Moreno
- Narrado por: Lindsay Moreno
- Duración: 5 h y 21 m
- Versión completa
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General5 out of 5 stars 96
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Narración:5 out of 5 stars 83
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Historia5 out of 5 stars 82
Why would you settle for an ordinary life when you have an extraordinary mind? Break your good life into six bite-size pieces so you can live a successful life without regret.
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5 out of 5 stars
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outstanding
- De Amazon Customer en 08-14-24
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Speak Easy: How to Be Articulate, Assertive, and Audacious Around People
- De: Armani Talks
- Narrado por: Daniel Cryer
- Duración: 3 h y 57 m
- Versión completa
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General4.5 out of 5 stars 71
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Narración:4.5 out of 5 stars 62
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Historia4.5 out of 5 stars 62
Speak Easy is a framework to help anyone who is struggling with communication to learn the three A’s. They will learn how to be Articulate, Assertive, and Audacious when presenting their message and interacting with others. Eliminate hesitancy and build a voice full of power. In Speak Easy, you will learn: The traits that make up a confident communicator, how to use your thoughts, words, tonality, and body language effectively, strategies on how to develop an interesting personality, processes to create your own voice, ideas, and insights, and much more.
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3 out of 5 stars
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decent book but it didn't provide the information
- De jr yeje en 01-28-23
De: Armani Talks
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The Spark Factor
- The Secret to Supercharging Energy, Becoming Resilient, and Feeling Better Than Ever
- De: Molly Maloof
- Narrado por: Molly Maloof, Mark Jacobson
- Duración: 7 h y 57 m
- Versión completa
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General4.5 out of 5 stars 40
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Narración:5 out of 5 stars 35
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Historia4.5 out of 5 stars 34
In The Spark Factor, Dr. Molly Maloof shares a program uniquely tailored to the biology of women—a plan that targets the mitochondria, the power source of the cells. As Dr. Maloof shows, the intense, all-or-nothing approaches commonly used by biohackers to optimize health—including sustained fasting, ultra-low-carb diets, and intense training—can be harmful, especially for women, because they create excessive stress in an already-stressed body, which can make us tired, weak, and prone to illness.
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5 out of 5 stars
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This is like reading 20 other great books
- De Jeff en 02-12-23
De: Molly Maloof
Lo que los oyentes dicen sobre The Empathetic Workplace
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Carey Smith Sipp
- 01-09-23
Terrific manual on how to have a more functional workplace.
Loved this book and its timeless, practical advice laid out in a memorable way. The LASER prompt to listen, acknowledge, share, empathize, and return works for me and I have already started using it.
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