The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets
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The Heart of Hospitality
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Narrado por:
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Kevin T. Collins
Acerca de esta escucha
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other—essential for businesses inside and outside the hospitality industry.
As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
©2018 Micah Solomon (P)2024 TantorLos oyentes también disfrutaron...
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ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
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Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- De: Taylor Scott, Jon Gordon - foreword
- Narrado por: Taylor Scott
- Duración: 6 h y 5 m
- Versión completa
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General4.5 out of 5 stars 27
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Narración:5 out of 5 stars 25
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Historia4.5 out of 5 stars 25
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry.
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5 out of 5 stars
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Fairly basic but solid
- De Shane K. en 04-29-24
De: Taylor Scott, y otros
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
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General5 out of 5 stars 3,766
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Narración:5 out of 5 stars 3,375
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Historia5 out of 5 stars 3,375
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- De: Jeff Toister
- Narrado por: Roger Wayne
- Duración: 5 h y 41 m
- Versión completa
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General4.5 out of 5 stars 27
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Narración:5 out of 5 stars 22
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Historia4.5 out of 5 stars 22
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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5 out of 5 stars
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- De Shane K. en 05-14-24
De: Jeff Toister
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- De: Horst Schulze, Dean Merrill - contributor
- Narrado por: Michael Wagner
- Duración: 5 h
- Versión completa
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General5 out of 5 stars 1,424
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Narración:5 out of 5 stars 1,242
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Historia5 out of 5 stars 1,235
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
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5 out of 5 stars
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Challenging and Inspiring
- De Kim en 09-25-19
De: Horst Schulze, y otros
Famous hospitality “bible” is a great listen
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