
Lead with Hospitality
Be Human. Emotionally Connect. Serve Selflessly.
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Narrado por:
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Taylor Scott
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Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.
Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
©2021 Taylor Scott (P)2021 Gildan MediaLos oyentes también disfrutaron...
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General
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Historia
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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Taking People With You
- The Only Way to Make Big Things Happen
- De: David Novak
- Narrado por: Sean Pratt
- Duración: 6 h y 55 m
- Versión completa
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David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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I would like to recommend this book... but can't.
- De Michael en 01-30-12
De: David Novak
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HR on Purpose
- Developing Deliberate People Passion
- De: Steve Browne
- Narrado por: Steve Browne
- Duración: 3 h y 24 m
- Versión completa
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Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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Enjoyable book about the HR profession
- De Rancher en 06-22-19
De: Steve Browne
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Superbosses
- How Exceptional Leaders Master the Flow of Talent
- De: Sydney Finkelstein
- Narrado por: Mel Foster
- Duración: 8 h y 31 m
- Versión completa
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After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
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Interesting, but not helpful
- De Ben en 03-12-16
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- De: Micah Solomon, Herve Humler - foreword
- Narrado por: Kevin T. Collins
- Duración: 7 h y 10 m
- Versión completa
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General
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Narración:
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Historia
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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Famous hospitality “bible” is a great listen
- De S. T. McCormick en 08-12-24
De: Micah Solomon, y otros
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When More Is Not Better
- Overcoming America's Obsession with Economic Efficiency
- De: Roger L. Martin
- Narrado por: Steve Menasche
- Duración: 8 h y 10 m
- Versión completa
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General
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Narración:
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Historia
Filled with keen economic insight and advice for citizens, executives, policymakers, and educators, When More Is Not Better is the must-listen guide for saving democratic capitalism.
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Narrator Detracts from Excellent Book
- De Andrea S.F. Seabrook en 10-11-20
De: Roger L. Martin
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Extraordinary Hospitality
- (For Ordinary People)
- De: Carolyn Lacey
- Narrado por: Rachel Redeemed
- Duración: 3 h y 19 m
- Versión completa
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General
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Narración:
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Historia
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
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Great resource for biblical hospitality
- De Jillian en 01-17-23
De: Carolyn Lacey
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Heads in Beds
- A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
- De: Jacob Tomsky
- Narrado por: Jacob Tomsky
- Duración: 8 h y 3 m
- Versión completa
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General
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Narración:
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Historia
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
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credit worthy
- De colleen en 01-20-13
De: Jacob Tomsky
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Your Full Guide to Owning & Operating a Hospitality Property - Successfully
- Independent Hotel, Resort, Inn or Bed & Breakfast
- De: Gerry MacPherson
- Narrado por: Gerry MacPherson
- Duración: 6 h y 6 m
- Versión completa
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General
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Narración:
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Historia
Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
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Very informative
- De Janice en 05-31-20
De: Gerry MacPherson
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
- Versión completa
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General
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Narración:
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Historia
Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.
De: Ira Vouk
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- De: Micah Solomon, Herve Humler - foreword
- Narrado por: Kevin T. Collins
- Duración: 7 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
-
-
Famous hospitality “bible” is a great listen
- De S. T. McCormick en 08-12-24
De: Micah Solomon, y otros
-
When More Is Not Better
- Overcoming America's Obsession with Economic Efficiency
- De: Roger L. Martin
- Narrado por: Steve Menasche
- Duración: 8 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Filled with keen economic insight and advice for citizens, executives, policymakers, and educators, When More Is Not Better is the must-listen guide for saving democratic capitalism.
-
-
Narrator Detracts from Excellent Book
- De Andrea S.F. Seabrook en 10-11-20
De: Roger L. Martin
-
Extraordinary Hospitality
- (For Ordinary People)
- De: Carolyn Lacey
- Narrado por: Rachel Redeemed
- Duración: 3 h y 19 m
- Versión completa
-
General
-
Narración:
-
Historia
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
-
-
Great resource for biblical hospitality
- De Jillian en 01-17-23
De: Carolyn Lacey
-
Heads in Beds
- A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
- De: Jacob Tomsky
- Narrado por: Jacob Tomsky
- Duración: 8 h y 3 m
- Versión completa
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General
-
Narración:
-
Historia
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
-
-
credit worthy
- De colleen en 01-20-13
De: Jacob Tomsky
-
Your Full Guide to Owning & Operating a Hospitality Property - Successfully
- Independent Hotel, Resort, Inn or Bed & Breakfast
- De: Gerry MacPherson
- Narrado por: Gerry MacPherson
- Duración: 6 h y 6 m
- Versión completa
-
General
-
Narración:
-
Historia
Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
-
-
Very informative
- De Janice en 05-31-20
De: Gerry MacPherson
-
Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
- Versión completa
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General
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Narración:
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Historia
Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.
De: Ira Vouk
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Hospitality DNA
- Career Journeys with Unprecedented Insights from Industry Award Winners
- De: Dave Nitzel, Dave Domzalski
- Narrado por: Tarquin Thornton-Close
- Duración: 7 h y 46 m
- Versión completa
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Listen to Hospitality DNA to learn how elite operators think and act in the bar and restaurant business! Hospitality DNA is a term widely used but not truly understood. It's generally used to describe someone who seems to be a “natural” in our business as if they were born to it. But were they?
De: Dave Nitzel, y otros
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Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
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General
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Historia
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
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The Motive
- Why So Many Leaders Abdicate Their Most Important Responsibilities
- De: Patrick M. Lencioni
- Narrado por: Jim Frangione
- Duración: 2 h y 37 m
- Versión completa
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New York Times best-selling author Patrick Lencioni has written a dozen books that focus on how leaders can build teams and lead organizations. In The Motive, he shifts his attention toward helping them understand the importance of why they're leading in the first place. Lencioni thrusts his listeners into a day-long conversation between rival CEOs. Shay Davis is the CEO of Golden Gate Alarm, who, after just a year in his role, is beginning to worry about his job and is desperate to figure out how to turn things around.
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lacking depth
- De friholito en 12-02-20
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
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Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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Leaders Eat Last
- Why Some Teams Pull Together and Others Don't
- De: Simon Sinek
- Narrado por: Simon Sinek
- Duración: 9 h y 23 m
- Versión completa
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Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside. Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.
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Very Disappointed
- De Jackson F. en 10-16-20
De: Simon Sinek
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Start with Why
- How Great Leaders Inspire Everyone to Take Action
- De: Simon Sinek
- Narrado por: Simon Sinek
- Duración: 7 h y 18 m
- Versión completa
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The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
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Useless Dribble
- De Chimdi Azubuike en 03-10-18
De: Simon Sinek
Lo que los oyentes dicen sobre Lead with Hospitality
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- Cara
- 11-02-22
Practical practices
As a professor of entrepreneurship, I am always looking for material that is useful and relatable to increase the value of my course to my students after they’ve left the classroom. The approachable structure and style of Taylor’s work will keep this on my recommended reading list for years to come.
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- Aki
- 01-17-23
Great book for people who need to develop CARE
Really enjoyed listening and got some great tips. Good for Hospitality leaders also. Would recommend for new leaders.
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- Shane K.
- 04-29-24
Fairly basic but solid
Mr. Scott gives fairly basic management theory but it is well founded. For more experienced leaders this should be fairly repetitive but for new comers this can be an excellent lighthouse for growing their leadership style. I do suggest this title for everyone as even long in the tooth leaders won't be hurt by some reminders once in awhile.
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