Lead with Hospitality
Be Human. Emotionally Connect. Serve Selflessly.
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Lead with Hospitality
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Narrado por:
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Taylor Scott
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Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.
Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
©2021 Taylor Scott (P)2021 Gildan MediaLos oyentes también disfrutaron...
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Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
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5 out of 5 stars
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Good Business Book on Teams
- De Lisa en 09-25-11
De: Adrian Gostick, y otros
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All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 6 h y 55 m
- Versión completa
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General4.5 out of 5 stars 149
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Narración:4.5 out of 5 stars 128
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Historia4 out of 5 stars 126
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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4 out of 5 stars
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Interesting Theories in Management
- De Nancy en 07-28-12
De: Adrian Gostick, y otros
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Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- De: Bob Chapman, Raj Sisodia
- Narrado por: Steven Menasche
- Duración: 8 h y 51 m
- Versión completa
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General4.5 out of 5 stars 383
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Narración:4.5 out of 5 stars 323
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Historia4.5 out of 5 stars 320
Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
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1 out of 5 stars
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A Much Better Read
- De Bob Burton en 12-14-18
De: Bob Chapman, y otros
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The Making of a Manager
- What to Do When Everyone Looks to You
- De: Julie Zhuo
- Narrado por: Karissa Vacker, Julie Zhuo
- Duración: 7 h y 32 m
- Versión completa
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General4.5 out of 5 stars 1,830
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Narración:4.5 out of 5 stars 1,482
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Historia4.5 out of 5 stars 1,474
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- De Amazon_Customer en 03-29-19
De: Julie Zhuo
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Uniquely You
- Transform Your Organization by Becoming the Leader Only You Can Be
- De: Ron Kitchens
- Narrado por: Ron Kitchens
- Duración: 5 h
- Versión completa
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General5 out of 5 stars 28
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Narración:4.5 out of 5 stars 26
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Historia4.5 out of 5 stars 26
For young professionals and entrepreneurs, there is no shortage of gurus, processes, and quick-fix formulas to chase in the quest to grow their business, lead their team, and find personal fulfillment. In fact, there are so many out there that it's exhausting. Wouldn't it be better to realize that the leadership lessons we need to learn are not out there somewhere but in here, in our own lives? That instead of becoming a knock-off of someone else, we can be uniquely ourselves?
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5 out of 5 stars
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Great leadership nuggets!
- De Royce Morton en 01-20-23
De: Ron Kitchens
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Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
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General4 out of 5 stars 80
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Narración:4.5 out of 5 stars 76
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Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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Taking People With You
- The Only Way to Make Big Things Happen
- De: David Novak
- Narrado por: Sean Pratt
- Duración: 6 h y 55 m
- Versión completa
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General4.5 out of 5 stars 354
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Narración:4.5 out of 5 stars 293
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Historia4.5 out of 5 stars 291
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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2 out of 5 stars
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I would like to recommend this book... but can't.
- De Michael en 01-30-12
De: David Novak
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HR on Purpose
- Developing Deliberate People Passion
- De: Steve Browne
- Narrado por: Steve Browne
- Duración: 3 h y 24 m
- Versión completa
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General4.5 out of 5 stars 203
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Narración:4.5 out of 5 stars 171
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Historia4.5 out of 5 stars 171
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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5 out of 5 stars
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Enjoyable book about the HR profession
- De Rancher en 06-22-19
De: Steve Browne
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Superbosses
- How Exceptional Leaders Master the Flow of Talent
- De: Sydney Finkelstein
- Narrado por: Mel Foster
- Duración: 8 h y 31 m
- Versión completa
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General4 out of 5 stars 285
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Narración:4.5 out of 5 stars 242
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Historia4 out of 5 stars 241
After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
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2 out of 5 stars
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Interesting, but not helpful
- De Ben en 03-12-16
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- De: Micah Solomon, Herve Humler - foreword
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General4.5 out of 5 stars 3
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The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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5 out of 5 stars
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Famous hospitality “bible” is a great listen
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Extraordinary Hospitality
- (For Ordinary People)
- De: Carolyn Lacey
- Narrado por: Rachel Redeemed
- Duración: 3 h y 19 m
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General4.5 out of 5 stars 8
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Narración:4 out of 5 stars 8
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Historia4.5 out of 5 stars 8
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
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5 out of 5 stars
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Great resource for biblical hospitality
- De Jillian en 01-17-23
De: Carolyn Lacey
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When More Is Not Better
- Overcoming America's Obsession with Economic Efficiency
- De: Roger L. Martin
- Narrado por: Steve Menasche
- Duración: 8 h y 10 m
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General4.5 out of 5 stars 36
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Narración:4 out of 5 stars 31
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Historia4.5 out of 5 stars 31
Filled with keen economic insight and advice for citizens, executives, policymakers, and educators, When More Is Not Better is the must-listen guide for saving democratic capitalism.
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4 out of 5 stars
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Narrator Detracts from Excellent Book
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Heads in Beds
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- Duración: 8 h y 3 m
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General4.5 out of 5 stars 1,132
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Narración:4.5 out of 5 stars 1,022
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Historia4.5 out of 5 stars 1,019
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
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5 out of 5 stars
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credit worthy
- De colleen en 01-20-13
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Your Full Guide to Owning & Operating a Hospitality Property - Successfully
- Independent Hotel, Resort, Inn or Bed & Breakfast
- De: Gerry MacPherson
- Narrado por: Gerry MacPherson
- Duración: 6 h y 6 m
- Versión completa
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General4.5 out of 5 stars 14
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Narración:4.5 out of 5 stars 13
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Historia4.5 out of 5 stars 13
Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
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5 out of 5 stars
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Very informative
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
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General5 out of 5 stars 2
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Narración:5 out of 5 stars 2
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Historia4.5 out of 5 stars 2
Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.
De: Ira Vouk
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
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- Narrado por: Kevin T. Collins
- Duración: 7 h y 10 m
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General4.5 out of 5 stars 3
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Narración:4.5 out of 5 stars 3
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Historia4.5 out of 5 stars 3
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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5 out of 5 stars
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Famous hospitality “bible” is a great listen
- De S. T. McCormick en 08-12-24
De: Micah Solomon, y otros
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Extraordinary Hospitality
- (For Ordinary People)
- De: Carolyn Lacey
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General4.5 out of 5 stars 8
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Narración:4 out of 5 stars 8
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Historia4.5 out of 5 stars 8
Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect - especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart and shows us how we can all do that, regardless of our bank balance or living situation. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
-
5 out of 5 stars
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Great resource for biblical hospitality
- De Jillian en 01-17-23
De: Carolyn Lacey
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When More Is Not Better
- Overcoming America's Obsession with Economic Efficiency
- De: Roger L. Martin
- Narrado por: Steve Menasche
- Duración: 8 h y 10 m
- Versión completa
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General4.5 out of 5 stars 36
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Narración:4 out of 5 stars 31
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Historia4.5 out of 5 stars 31
Filled with keen economic insight and advice for citizens, executives, policymakers, and educators, When More Is Not Better is the must-listen guide for saving democratic capitalism.
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4 out of 5 stars
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Narrator Detracts from Excellent Book
- De Andrea S.F. Seabrook en 10-11-20
De: Roger L. Martin
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Heads in Beds
- A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
- De: Jacob Tomsky
- Narrado por: Jacob Tomsky
- Duración: 8 h y 3 m
- Versión completa
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General4.5 out of 5 stars 1,132
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Narración:4.5 out of 5 stars 1,022
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Historia4.5 out of 5 stars 1,019
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
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5 out of 5 stars
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credit worthy
- De colleen en 01-20-13
De: Jacob Tomsky
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Your Full Guide to Owning & Operating a Hospitality Property - Successfully
- Independent Hotel, Resort, Inn or Bed & Breakfast
- De: Gerry MacPherson
- Narrado por: Gerry MacPherson
- Duración: 6 h y 6 m
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General4.5 out of 5 stars 14
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Narración:4.5 out of 5 stars 13
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Historia4.5 out of 5 stars 13
Have you ever thought about owning your own independent hotel, resort, inn, or bed and breakfast, but are not sure or the steps to take to ensure success? If you have answered yes, this audiobook is for you. If you have dreams of becoming a successful independent hotel, resort, inn, or bed and breakfast proprietor, this audiobook is designed to get you started and to grow your business. Your Full Guide to Owning & Operating a Hospitality Property - Successfully will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
-
5 out of 5 stars
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Very informative
- De Janice en 05-31-20
De: Gerry MacPherson
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
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General5 out of 5 stars 2
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Narración:5 out of 5 stars 2
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Historia4.5 out of 5 stars 2
Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.
De: Ira Vouk
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Hospitality DNA
- Career Journeys with Unprecedented Insights from Industry Award Winners
- De: Dave Nitzel, Dave Domzalski
- Narrado por: Tarquin Thornton-Close
- Duración: 7 h y 46 m
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General5 out of 5 stars 1
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Narración:5 out of 5 stars 1
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Historia5 out of 5 stars 1
Listen to Hospitality DNA to learn how elite operators think and act in the bar and restaurant business! Hospitality DNA is a term widely used but not truly understood. It's generally used to describe someone who seems to be a “natural” in our business as if they were born to it. But were they?
De: Dave Nitzel, y otros
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Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
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General4.5 out of 5 stars 2,192
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Narración:4.5 out of 5 stars 1,830
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Historia4.5 out of 5 stars 1,828
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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1 out of 5 stars
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ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
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The Motive
- Why So Many Leaders Abdicate Their Most Important Responsibilities
- De: Patrick M. Lencioni
- Narrado por: Jim Frangione
- Duración: 2 h y 37 m
- Versión completa
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General5 out of 5 stars 2,653
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Narración:5 out of 5 stars 2,305
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Historia5 out of 5 stars 2,294
New York Times best-selling author Patrick Lencioni has written a dozen books that focus on how leaders can build teams and lead organizations. In The Motive, he shifts his attention toward helping them understand the importance of why they're leading in the first place. Lencioni thrusts his listeners into a day-long conversation between rival CEOs. Shay Davis is the CEO of Golden Gate Alarm, who, after just a year in his role, is beginning to worry about his job and is desperate to figure out how to turn things around.
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2 out of 5 stars
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lacking depth
- De friholito en 12-02-20
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
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General5 out of 5 stars 3,474
-
Narración:5 out of 5 stars 3,118
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Historia5 out of 5 stars 3,118
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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Leaders Eat Last
- Why Some Teams Pull Together and Others Don't
- De: Simon Sinek
- Narrado por: Simon Sinek
- Duración: 9 h y 23 m
- Versión completa
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General4.5 out of 5 stars 4,663
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Narración:5 out of 5 stars 3,935
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Historia4.5 out of 5 stars 3,894
Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside. Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.
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1 out of 5 stars
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Very Disappointed
- De Jackson F. en 10-16-20
De: Simon Sinek
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Start with Why
- How Great Leaders Inspire Everyone to Take Action
- De: Simon Sinek
- Narrado por: Simon Sinek
- Duración: 7 h y 18 m
- Versión completa
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General4.5 out of 5 stars 27,559
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Narración:4.5 out of 5 stars 23,419
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Historia4.5 out of 5 stars 23,272
The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
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2 out of 5 stars
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Useless Dribble
- De Chimdi Azubuike en 03-10-18
De: Simon Sinek
Lo que los oyentes dicen sobre Lead with Hospitality
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Cara
- 11-02-22
Practical practices
As a professor of entrepreneurship, I am always looking for material that is useful and relatable to increase the value of my course to my students after they’ve left the classroom. The approachable structure and style of Taylor’s work will keep this on my recommended reading list for years to come.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Aki
- 01-17-23
Great book for people who need to develop CARE
Really enjoyed listening and got some great tips. Good for Hospitality leaders also. Would recommend for new leaders.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Shane K.
- 04-29-24
Fairly basic but solid
Mr. Scott gives fairly basic management theory but it is well founded. For more experienced leaders this should be fairly repetitive but for new comers this can be an excellent lighthouse for growing their leadership style. I do suggest this title for everyone as even long in the tooth leaders won't be hurt by some reminders once in awhile.
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