The Art of Active Listening

How People at Work Feel Heard, Valued, and Understood

By: Heather Younger

Narrated by: Heather Younger

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a five-step framework that shows you how to listen successfully and act upon what you are hearing. Listeners will discover how to:

1. Recognize the unsaid.
2. Seek to understand.
3. Decode.
4. Act.
5. Close the loop.

Backed by her personal review of more than 30,000 employee and customer surveys and facilitation of hundreds of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

When we get this right—when we listen to our employees and customers and care about them not just for what they can do but for who they are—they can and will move mountains.

Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.

When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

©2023 Heather Younger (P)2023 Heather Younger

Learning to listen the right way

Do you think you are a good listener? Do you want to be an even better listener? If so, Heather Younger has written a book you will want to read. Have you wished for people at work would communicate better? This book is for you and your coworkers. Do you find that something is missing in the way you share with those you lead? You will want to read the book! There are many stories and examples of how to implement the five areas of Active Listening. Heather leads the reader through questions to help each of us to be better listeners.

Don't pass up this book unless you don't want to communicate better. This book is worth studying and reading periodically.

Enjoy!

More than a Business Book!

Best voice, hands down! Heather has a unique voice that makes listening so easy. Her passion for this topic resonates in her tone and energy. I've never enjoyed audio books because I lose interest if the reader doesn't capture my attention, but Heather has renewed by curiosity for audio with this dynamic reading of The Art of Active Listening!

As a Licensed Clinical Social Worker and Parent Coach, I quickly recognized the application of her principles in the family setting - not just business! I highly recommend this book for anyone looking to improve their relationship with their spouse and/or kids. Heather's dynamic story telling in combination with the 5-Step Cycle of Active Listening is the perfect blend for understanding how Active Listening improves connection between people and how to easily begin applying the principles. If you are a parent looking to build a solid relationship with your kids so they trust you and will come to you when life gets tough, grab a copy of Heather's book and follow her on social media. You'll be glad you did!