Effective Apology
Mending Fences, Building Bridges and Restoring Trust
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Effective Apology
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Narrated by:
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Dennis Holland
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By:
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John Kador
About this listen
The willingness to apologize signals strength, character, and integrity - real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
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Critic reviews
" Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words - I'm sorry - to improve our lives and ennoble our world." (Daniel H. Pink, author of A Whole New Mind)
Featured Article: An Apology—A Perfect Tool of Life
At one or many points in our lives we will owe someone an apology, and someone will owe us one as well. Many will get it right, by simply and sincerely saying "I’m sorry." They might even add, "What can I do to make this right?" Unfortunately, some will try but render their apology null and void by saying, "I'm sorry, but..." In an earnest apology, there is no "but." Much has been written on the subject from psychologists to humorists to trusted gatekeepers of etiquette whose engaging listens will guide you to the right apology.
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3 out of 5 stars
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I'm a Christian
- By jelady on 06-14-19
By: Janis A. Spring, and others
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Mistakes Were Made (But Not by Me): Third Edition
- Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts
- By: Carol Tavris, Elliot Aronson
- Narrated by: Carol Tavris, Elliot Aronson
- Length: 12 hrs and 11 mins
- Unabridged
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Overall4.5 out of 5 stars 176
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Performance4.5 out of 5 stars 161
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Story4.5 out of 5 stars 161
Renowned social psychologists Carol Tavris and Elliot Aronson take a compelling look into how the brain is wired for self-justification. When we make mistakes, we must calm the cognitive dissonance that jars our feelings of self-worth. And so we create fictions that absolve us of responsibility, restoring our belief that we are smart, moral, and right - a belief that often keeps us on a course that is dumb, immoral, and wrong. Backed by years of research and delivered in energetic prose, Mistakes Were Made (But Not by Me) offers a fascinating explanation of self-deception.
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2 out of 5 stars
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If you're a liberal hater - this book's for you
- By MRN on 11-13-20
By: Carol Tavris, and others
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Bonds That Make Us Free
- Healing Our Relationships, Coming to Ourselves
- By: C. Terry Warner
- Narrated by: C. Terry Warner
- Length: 10 hrs and 5 mins
- Unabridged
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Overall5 out of 5 stars 324
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Performance5 out of 5 stars 273
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Story5 out of 5 stars 270
Bonds That Make Us Free is a groundbreaking book that suggests the remedy for our troubling emotions by addressing their root causes. You'll learn how, in ways we scarcely suspect, we are responsible for feelings like anger, envy, and insecurity that we have blamed on others. Even though we fear to admit this, it is good news. If we produce these emotions, it falls within our power to stop them. But we have to understand our part in them far better than we do, and that is what this remarkable book teaches.
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5 out of 5 stars
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Helped save our marriage.
- By Kevin Gray on 02-15-19
By: C. Terry Warner
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Getting to Yes with Yourself
- (And Other Worthy Opponents)
- By: William Ury
- Narrated by: William Ury
- Length: 4 hrs and 26 mins
- Unabridged
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Overall4.5 out of 5 stars 568
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Performance4.5 out of 5 stars 491
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Story4.5 out of 5 stars 482
William Ury, co-author of the classic best seller on negotiation Getting to Yes, has taught tens of thousands of people from all walks of life - managers, salespeople, students, parents, lawyers, and diplomats - how to become better negotiators. Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be.
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5 out of 5 stars
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WIN,WIN,WIN!
- By Leslie on 05-09-15
By: William Ury
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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Overall4.5 out of 5 stars 232
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Performance4.5 out of 5 stars 191
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Story4.5 out of 5 stars 191
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
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Bargaining with the Devil
- When to Negotiate, When to Fight
- By: Robert Mnookin
- Narrated by: Robert Mnookin
- Length: 7 hrs and 44 mins
- Abridged
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Overall4 out of 5 stars 368
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Performance4.5 out of 5 stars 312
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Story4 out of 5 stars 308
One of the country's most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging conflicts - when you are facing an adversary you don't trust, who may harm you, or who you may even feel is evil. The head of Harvard's famed Program on Negotiation, Robert Mnookin provides tools for confronting devils of all kinds - in business, politics, and family life.
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1 out of 5 stars
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Morally questionable
- By Dave on 01-22-19
By: Robert Mnookin
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Divorce Poison
- How to Protect Your Family from Bad-mouthing and Brainwashing
- By: Dr. Richard A. Warshak
- Narrated by: Daniel Penz
- Length: 14 hrs and 44 mins
- Unabridged
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Overall4.5 out of 5 stars 227
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Performance4.5 out of 5 stars 200
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Story4.5 out of 5 stars 195
Your ex-spouse is bad-mouthing you to your children, perhaps even trying to turn them against you. If you handle the situation ineffectively, your relationship with your children could suffer. This groundbreaking work gives parents powerful strategies to preserve and rebuild loving relationships with their children and provides legal and mental health professionals with practical advice to help their clients and ensure the welfare of children.
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5 out of 5 stars
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Required Reading
- By Christine Manning on 11-09-15
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Friend and Foe
- When to Cooperate, When to Compete, and How to Succeed at Both
- By: Adam D. Galinsky, Maurice E. Schweitzer
- Narrated by: Tom Perkins
- Length: 9 hrs and 1 min
- Unabridged
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Overall4 out of 5 stars 327
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Performance4.5 out of 5 stars 275
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Story4 out of 5 stars 270
In Friend and Foe, researchers Galinsky and Schweitzer explain why this debate misses the mark. Rather than being hardwired to compete or cooperate, humans have evolved to do both. It is only by learning how to strike the right balance between these two forces that we can improve our long-term relationships and get more of what we want.
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5 out of 5 stars
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Unexpected
- By Garron Rose on 01-05-16
By: Adam D. Galinsky, and others
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Why Does He Do That?
- Inside the Minds of Angry and Controlling Men
- By: Lundy Bancroft
- Narrated by: Peter Berkrot
- Length: 13 hrs and 32 mins
- Unabridged
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Overall5 out of 5 stars 2,182
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Performance5 out of 5 stars 1,861
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Story5 out of 5 stars 1,840
He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.
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5 out of 5 stars
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I needed this.
- By james p weiss on 09-07-17
By: Lundy Bancroft
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The Journey of the Heroic Parent
- Your Child's Struggle & The Road Home
- By: Brad M. Reedy Ph.D.
- Narrated by: Tom Parks
- Length: 8 hrs and 20 mins
- Unabridged
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Overall5 out of 5 stars 201
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Performance5 out of 5 stars 169
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Story5 out of 5 stars 169
When a child is hurting, it can be the most painful challenge a parent will face. With compassion and perspective, Dr. Brad Reedy offers hope and wisdom for children who struggle and the parents who love them. The Journey of the Heroic Parent will take you on a journey to a happier, healthier relationship with your struggling child - and yourself. Through lessons learned, mother, father, and child will achieve greater understanding, love, and humanity - no matter what the outcome.
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5 out of 5 stars
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Loved it! Will read over again and again!
- By wooplicity on 06-21-15
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Forgiving What You'll Never Forget
- By: David Stoop
- Narrated by: Tom Hatting
- Length: 3 hrs and 47 mins
- Unabridged
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Overall4.5 out of 5 stars 74
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Performance4.5 out of 5 stars 61
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Story4.5 out of 5 stars 61
Forgiveness is an essential part of being a Christian, but that doesn't make it easy. What do we do when confronted with the unforgivable - an act that shakes our moral foundations to their roots, often committed by someone trusted and loved? Murder, sexual abuse, adultery - all leave lifelong wounds. Thankfully, they are all trespasses that, through the grace of God, can be forgiven.
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5 out of 5 stars
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So grateful to have come upon this book
- By Tina on 05-19-18
By: David Stoop
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5 Types of People Who Can Ruin Your Life
- Identifying and Dealing with Narcissists, Sociopaths, and Other High-Conflict Personalities
- By: Bill Eddy
- Narrated by: Tom Parks
- Length: 5 hrs and 45 mins
- Unabridged
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Overall4.5 out of 5 stars 480
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Performance4.5 out of 5 stars 413
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Story4.5 out of 5 stars 413
When a high-conflict person has one of five common personality disorders - borderline, narcissistic, paranoid, antisocial, or histrionic - they can lash out in risky extremes of emotion and aggression. And once an HCP decides to target you, they're hard to shake. But there are ways to protect yourself. Using empathy-driven conflict management techniques, Bill Eddy, a lawyer and therapist with extensive mediation experience, will teach you to spot warning signs of the five high-conflict personalities in others and in yourself.
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5 out of 5 stars
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This book should be required reading.
- By JGM on 05-07-18
By: Bill Eddy
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What Is Life Worth?
- The Unprecedented Effort to Compensate the Victims of 9/11
- By: Kenneth R. Feinberg
- Narrated by: James Lurie
- Length: 5 hrs and 29 mins
- Unabridged
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Overall4.5 out of 5 stars 35
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Performance4.5 out of 5 stars 28
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Story5 out of 5 stars 28
Just days after September 11, 2001, Kenneth Feinberg was appointed to administer the federal 9/11 Victim Compensation Fund, a unique, unprecedented fund established by Congress to compensate families who lost a loved one on 9/11 and survivors who were physically injured in the attacks. Over the course of the next three years, Feinberg spent almost all of his time meeting with the families and learned about the enduring power of grief, love, fear, faith, frustration, and courage. Most importantly, he learned that no check could make the families and victims of 9/11 whole again.
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5 out of 5 stars
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Short and to the point. Worth the time.
- By Victor on 06-02-23
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When Friendship Hurts
- How to Deal with Friends Who Betray, Abandon, or Wound You
- By: Jan Yager Ph.D.
- Narrated by: Tanya Eby
- Length: 7 hrs and 30 mins
- Unabridged
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Overall4.5 out of 5 stars 60
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Performance4.5 out of 5 stars 49
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Story4 out of 5 stars 48
We’ve all had friendships that have gone bad. Whether it takes the form of a simple yet inexplicable estrangement or a devastating betrayal, a failed friendship can make your life miserable, threaten your success at work or school, and even undermine your romantic relationships. Finally there is help. In When Friendship Hurts, Jan Yager, recognized internationally as a leading expert on friendship, explores what causes friendships to falter and explains how to mend them - or end them.
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1 out of 5 stars
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Boring and patronizing
- By KDS on 11-17-22
By: Jan Yager Ph.D.
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The Verbally Abusive Man, Can He Change?
- A Woman's Guide to Deciding Whether to Stay or Go
- By: Patricia Evans
- Narrated by: Laural Merlington
- Length: 7 hrs and 20 mins
- Unabridged
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Overall4.5 out of 5 stars 173
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Performance4.5 out of 5 stars 146
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Story4.5 out of 5 stars 148
Coupling stories of abused women and abusive men from her own case studies, Patricia Evans here gives you the tools you need to transform your relationship. Most important, she assures you that such a transformation is possible—given the right circumstances. Evans also helps you determine if your abuser really has changed—or if he’s merely creating the illusion of change. And if he hasn’t changed, Evans helps you decide whether it’s time to leave the relationship—and what to do when it is.
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5 out of 5 stars
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A gift to the emotionally violated
- By curious23m on 08-16-15
By: Patricia Evans
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Living with the Passive-Aggressive Man
- Coping with Hidden Aggression - From the Bedroom to the Boardroom
- By: Scott Wetzler Ph.D.
- Narrated by: Matthew Josdal
- Length: 6 hrs and 54 mins
- Unabridged
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Overall4.5 out of 5 stars 65
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Performance5 out of 5 stars 58
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Story4.5 out of 5 stars 57
Do you know one of these men? The catch-me-if-you-can lover...Phil's romantic and passionate one minute, distant and cold the next. The deviously manipulative coworker or boss...Jack denies resenting Nora's rapid rise in the company, but when they're assigned to work together on a project, he undermines her. The obstructionist, procrastinating husband...Bob keeps telling his wife he'll finish the painting job he began years ago, but he never seems to get around to it. These are all classic examples of the passive aggressive man.
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5 out of 5 stars
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A good review of the PA type man
- By Dew on 12-29-17
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Feeling Good Together
- The Secret to Making Troubled Relationships Work
- By: David D. Burns MD
- Narrated by: Alan Sklar
- Length: 8 hrs and 38 mins
- Unabridged
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Overall4.5 out of 5 stars 333
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Performance4.5 out of 5 stars 258
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Story4.5 out of 5 stars 251
Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
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5 out of 5 stars
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Best yet for communications Skills
- By Jeffrey J. Ardo on 03-20-10