In this episode of Laundry Talks we discussed the challenges of hiring and retaining top-performing route service representatives (RSRs) in the textile rental industry. Host Eric Smith interviews Nancy Roberts, also known as the Disc Wizard, who specializes in using behavioral assessments to help businesses make better hiring decisions. Nancy shares insights from her years of experience, explaining how top RSRs possess strong customer service skills but are also internally driven by efficiency and control—traits similar to business owners. She discusses how benchmarking successful employees and using assessments can help laundries reduce turnover and find the right candidates.

Listen now on your preferred platform and share your thoughts on our episode!

https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts

• (00:00:00) - Hiring and Retiring Great Route Service Reps
• (00:02:16) - Hiring With the Disc Wizard
• (00:03:17) - Laundry Talks
• (00:04:05) - Bucket List Vacation
• (00:05:10) - In the Elevator With the Disc Wizard
• (00:06:49) - Have the Assessment Programs Changed the Way You Hire Route Reps?
• (00:09:25) - The Process of Job Benchmarking
• (00:14:01) - WSJDLive: Hiring in the Laundry Industry
• (00:15:21) - Don't Hire This Route Rep
• (00:16:29) - Getting the survey data out there
• (00:17:17) - The Top Performers Project
• (00:18:10) - The Competencies of Top Performers
• (00:22:22) - Top Selling Reps: Skills and Competencies
• (00:25:09) - Top Operators: The RCRS Assessment
• (00:27:28) - Have I Got The Right Route Rep?
• (00:30:27) - RSR cheat sheet for hiring reps
• (00:31:44) - Book Recommendation
• (00:34:18) - The Changes in Payment Systems for Textile Rentals

In episode 9 of Laundry Talks, we're excited to welcome TJ Acerra, the President and Founder of Avail Wealth Group, as our special guest. We'll explore succession planning strategies, employee benefits, and even insurance, for textile rental businesses. This new episode will help you learn more about why is very important for small and mid-sized family-owned businesses to have a forward-looking plan.

Listen now on your preferred platform and share your thoughts on our episode!

https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies

In Episode 7, we're joined by Joe Ricci, President and CEO of the Textile Rental Services Association (TRSA) to talk about how the Textile Rental Industry continues to grow and evolve.

What are the top challenges operators face regarding labor? What are leading companies doing to retain talent? What technologies are changing how textile rental companies interact with their customers? What is TRSA doing to promote the industry?

We'll answer these questions and more with Joe Ricci. As a textile rental professional, don't miss EP7: "Future-Proofing Your Textile Rental Business" to keep up with industry best practices!

One of the great things about our industry is the willingness of operators and suppliers to work together, collaborate, and share information. Our newest episode focuses on this topic! We're joined by an amazing group of people today with special guests Kasey Wahl, Matt Vacca, Currie Gilbert & Levi Nix. In this episode, we'll talk about the benefits and importance of Peer Groups and how they can help both operators and suppliers become better textile rental professionals.

In Episode 5: Expand or Build: What happens when you outgrow your textile rental facility? Our host, Eric Smith, brings two generations of Textile Rental Operators to answer the question on how to proceed when your production needs outgrow your plants’ technology resources. Join us in this amazing conversation to learn the story of Arrow Linen with John (3rd generation), Anthony, and John (4th generation) Magliocco and their key takeaways to a successful expansion.

Don’t forget to utilize our Free ROI Calculator resource available for textile rental operators!

In this episode of Laundry Talks, Eric Smith interviews two industry veterans, Judy Krenz and Melissa Busch from Phelps Uniform Services. Price increases are a reality in every business, but how companies approach them varies quite a bit. Join our conversation today as we hear how one company completely changed the way they approach their price changes with their customers.

Don’t forget to utilize our Free ROI Calculator resource available for textile rental operators!

In this episode of the Laundry Talks podcast, the host, Eric Smith, interviews Dana Horne, the General Manager of CTC, a mixed textile rental operator based in Clinton, OK. Dana got her start in the textile rental with a national provider, Cintas, but has since worked on both the operator and supplier side of the business prior to landing with CTC. She has a long history of training and coaching success. Eric and Dana also discuss the value of daily face-to-face coaching sessions and challenges related to training and hiring in today’s business environment.