How to Hire Great Route Service Representatives with Nancy Roberts

In this episode of Laundry Talks we discussed the challenges of hiring and retaining top-performing route service representatives (RSRs) in the textile rental industry. Host Eric Smith interviews Nancy Roberts, also known as the Disc Wizard, who specializes in using behavioral assessments to help businesses make better hiring decisions. Nancy shares insights from her years of experience, explaining how top RSRs possess strong customer service skills but are also internally driven by efficiency and control—traits similar to business owners. She discusses how benchmarking successful employees and using assessments can help laundries reduce turnover and find the right candidates.

Listen now on your preferred platform and share your thoughts on our episode!

https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts

Chapters

• (00:00:00) - Hiring and Retiring Great Route Service Reps
• (00:02:16) - Hiring With the Disc Wizard
• (00:03:17) - Laundry Talks
• (00:04:05) - Bucket List Vacation
• (00:05:10) - In the Elevator With the Disc Wizard
• (00:06:49) - Have the Assessment Programs Changed the Way You Hire Route Reps?
• (00:09:25) - The Process of Job Benchmarking
• (00:14:01) - WSJDLive: Hiring in the Laundry Industry
• (00:15:21) - Don't Hire This Route Rep
• (00:16:29) - Getting the survey data out there
• (00:17:17) - The Top Performers Project
• (00:18:10) - The Competencies of Top Performers
• (00:22:22) - Top Selling Reps: Skills and Competencies
• (00:25:09) - Top Operators: The RCRS Assessment
• (00:27:28) - Have I Got The Right Route Rep?
• (00:30:27) - RSR cheat sheet for hiring reps
• (00:31:44) - Book Recommendation
• (00:34:18) - The Changes in Payment Systems for Textile Rentals