Laundry Talks

De: Eric Smith
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  • Resumen

  • This is the podcast for the Textile Rental Operator Community to learn new things, share ideas, and drive conversations. Welcome to Laundry Talks with your host, Eric Smith.
    © 2024
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Economía Gestión Gestión y Liderazgo
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Episodios
  • How to Hire Great Route Service Representatives with Nancy Roberts

    How to Hire Great Route Service Representatives with Nancy Roberts
    Apr 2 2025

    In this episode of Laundry Talks we discussed the challenges of hiring and retaining top-performing route service representatives (RSRs) in the textile rental industry. Host Eric Smith interviews Nancy Roberts, also known as the Disc Wizard, who specializes in using behavioral assessments to help businesses make better hiring decisions. Nancy shares insights from her years of experience, explaining how top RSRs possess strong customer service skills but are also internally driven by efficiency and control—traits similar to business owners. She discusses how benchmarking successful employees and using assessments can help laundries reduce turnover and find the right candidates.

    Listen now on your preferred platform and share your thoughts on our episode!

    https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts

    Chapters
    • (00:00:00) - Hiring and Retiring Great Route Service Reps
    • (00:02:16) - Hiring With the Disc Wizard
    • (00:03:17) - Laundry Talks
    • (00:04:05) - Bucket List Vacation
    • (00:05:10) - In the Elevator With the Disc Wizard
    • (00:06:49) - Have the Assessment Programs Changed the Way You Hire Route Reps?
    • (00:09:25) - The Process of Job Benchmarking
    • (00:14:01) - WSJDLive: Hiring in the Laundry Industry
    • (00:15:21) - Don't Hire This Route Rep
    • (00:16:29) - Getting the survey data out there
    • (00:17:17) - The Top Performers Project
    • (00:18:10) - The Competencies of Top Performers
    • (00:22:22) - Top Selling Reps: Skills and Competencies
    • (00:25:09) - Top Operators: The RCRS Assessment
    • (00:27:28) - Have I Got The Right Route Rep?
    • (00:30:27) - RSR cheat sheet for hiring reps
    • (00:31:44) - Book Recommendation
    • (00:34:18) - The Changes in Payment Systems for Textile Rentals
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    36 m
  • Securing the Legacy: A Financial Planner talks Essential Succession Planning Strategies for Textile Rental Companies

    Securing the Legacy: A Financial Planner talks Essential Succession Planning Strategies for Textile Rental Companies
    Oct 15 2024

    In episode 9 of Laundry Talks, we're excited to welcome TJ Acerra, the President and Founder of Avail Wealth Group, as our special guest. We'll explore succession planning strategies, employee benefits, and even insurance, for textile rental businesses. This new episode will help you learn more about why is very important for small and mid-sized family-owned businesses to have a forward-looking plan.

    Listen now on your preferred platform and share your thoughts on our episode!

    https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies
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    40 m
  • A new generation takes over and expands beyond a single plant with Colin Wetlaufer

    A new generation takes over and expands beyond a single plant with Colin Wetlaufer
    Sep 24 2024
    In Episode 8, we're joined by special guest Colin Wetlaufer, president of City Clean & Simple, a family-owned textile rental company, to discuss the history and growth of the company, which has been in operation for nearly 120 years. Colin explains how the company expanded significantly over the past several years while maintaining its service quality and local feel. Join the conversation in our new EP8: "A new generation takes over and expands beyond a single plant" to learn more about the company’s family legacy, challenges of expansion, employee retention, technological innovations like RFID, and strategies for growth and customer service in the textile industry​. Listen on your favorite platform at the link below: https://blog.alliantsystems.com/laundry-talks-podcast/ep8-a-new-generation-takes-over-and-expands-beyond-a-single-plant-with-colin-wetlaufer
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    53 m

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