When They Say No
The Definitive Guide for Handling Rejection in Sales
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When They Say No
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Narrado por:
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Richard Fenton
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Andrea Waltz
Acerca de esta escucha
When They Say No...then what?
Richard Fenton and Andrea Waltz have been encouraging, coaching, and teaching people to intentionally go for no to get to “yes” for over two decades. Finally, in this long-awaited follow-up to their ground-breaking first book, they examine exactly what should happen when it comes to hearing “no” in sales.
- What should you think when you get it?
- What should you say when you get it?
- What should you do when you get it?
You have a relationship with the word “no” and with this book, you can make that relationship stronger, working for you, not against you.
The other good news: the book is short enough to be listened to in one sitting!
Four Parts:
Part One: The Power of “No”
How is getting “no” a model for achieving success?
Part Two: When They Say “No”
Forty-one practical and effective strategies for handling the no both internally–what you should think and say to yourself–and externally–what you should say and do next with the customer.
Examples include: Listen, Don’t Take It Personally, Don’t Be Desperate, It Might Be a Good Time to Quit, It Might Be a Blessing, You Shouldn’t Be Surprised, You Should Be Surprised, See It as a Gift, Accept It, and more!
Sales managers: This section is ideal for leaders to pick out one or two concepts to use for Monday morning sales huddles or monthly sales meetings.
Part Three: When They Say “Yes”
A few of our best (often overlooked) ways you must stretch your “asking muscle” to be most effective and maximize the yes.
Part Four: Parting NOtivation
A couple of our favorite stories to give listeners the clarity and courage they need to turn no from an obstacle into an asset in their career.
Isn’t it time that you stopped letting no stop you? Get the mindsets and strategies to stay positive, keep going, and find a yes, when they say no.
Scroll up and grab your copy today!
©2023 Richard Fenton (P)2023 Richard FentonLos oyentes también disfrutaron...
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Historia4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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5 out of 5 stars
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Hilarious and Charming, yet still Authentic
- De Michael Beyer en 02-09-23
De: Jeff Tobe
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The Mackay MBA of Selling in The Real World
- De: Harvey Mackay
- Narrado por: Tim Wheeler
- Duración: 8 h y 34 m
- Versión completa
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General4.5 out of 5 stars 79
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Narración:4 out of 5 stars 67
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Historia4 out of 5 stars 67
Harvey Mackay is a legend - his bestsellers Swim with the Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt were named by the New York Times as two of the most inspirational business books of all time. Now he’s back with the sum total of decades of sales know-how - teaching go-getters how to make the sale and hit the numbers, day in and day out. His advice is rooted in road-tested, real-world experiences and include tips on the Web, LinkedIn, and Facebook. The human touch is still the most important tool a salesperson has.
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2 out of 5 stars
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Empty rah-rah
- De Eric en 12-12-11
De: Harvey Mackay
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Go-Givers Sell More
- De: Bob Burg, John Mann
- Narrado por: Bob Burg, John Mann
- Duración: 3 h y 47 m
- Versión completa
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General5 out of 5 stars 1,484
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Narración:4.5 out of 5 stars 1,229
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Historia4.5 out of 5 stars 1,226
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
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1 out of 5 stars
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Do you really not know that you give to get?
- De Sandy en 09-23-10
De: Bob Burg, y otros
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The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- De: Chris Lytle
- Narrado por: Gregory Linington
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 272
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Narración:4.5 out of 5 stars 224
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Historia4.5 out of 5 stars 222
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
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5 out of 5 stars
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First Day Confidence
- De Leela Vox en 01-12-19
De: Chris Lytle
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The 25 Most Common Sales Mistakes and How to Avoid Them
- De: Stephan Schiffman
- Narrado por: Michael Ferreri
- Duración: 1 h y 47 m
- Versión completa
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General4.5 out of 5 stars 74
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Narración:4.5 out of 5 stars 48
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Historia4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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5 out of 5 stars
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Distilled value.
- De Steve en 09-15-17
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100 Ways to Create Wealth
- De: Sam Beckford, Steve Chandler
- Narrado por: Steve Chandler
- Duración: 8 h y 36 m
- Versión completa
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General4.5 out of 5 stars 2,933
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Narración:4.5 out of 5 stars 2,446
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Historia4.5 out of 5 stars 2,428
These 100 eye-opening ways to create wealth are drawn from the author's successful careers, with many touching personal stories as well as stories and examples from the hundreds of clients these master coaches have advised. This book is chock full of ways to make money, deepen life's pleasure, increase personal wage-earning power, and start fresh entrepreneurial ideas right at home.
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5 out of 5 stars
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A MUST HAVE!
- De Thomas en 10-31-08
De: Sam Beckford, y otros
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How to Master the Art of Selling Financial Services
- De: Tom Hopkins
- Narrado por: Tom Hopkins
- Duración: 3 h y 48 m
- Versión completa
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General5 out of 5 stars 324
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Narración:5 out of 5 stars 280
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Historia5 out of 5 stars 278
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
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3 out of 5 stars
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better stuff for free on YouTube from
- De milos Vranic en 08-10-17
De: Tom Hopkins
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The Entrepreneur's Playbook
- More Than 100 Proven Strategies, Tips, and Techniques to Build a Radically Successful Business
- De: Leonard C. Green, Paul B. Brown
- Narrado por: Leonard C. Green, Tim Andres Pabon
- Duración: 5 h y 16 m
- Versión completa
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General4.5 out of 5 stars 29
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Narración:4.5 out of 5 stars 24
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Historia4.5 out of 5 stars 25
Big new ideas rarely make great businesses. Laboring on a business plan can be a waste of time. You are going to need dramatically more start-up money than you think you do. Counterintuitive concepts like these have helped the world's best entrepreneurs succeed. Yet most of us only learn them the hard way. Len Green, an experienced investor, entrepreneur, and business professor, shares inside secrets and proven tactics for launching a business.
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3 out of 5 stars
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Need a narrator who is not phlegmy
- De Leo en 01-19-18
De: Leonard C. Green, y otros
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Think Big, Act Bigger
- The Rewards of Being Relentless
- De: Jeffrey W. Hayzlett, Jim Eber
- Narrado por: Jeffrey Hayzlett
- Duración: 5 h y 40 m
- Versión completa
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General4.5 out of 5 stars 49
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Narración:4.5 out of 5 stars 44
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Historia4.5 out of 5 stars 43
The most dangerous move in business is the failure to make a move. Global business celebrity and primetime Bloomberg Television host Jeffrey W. Hayzlett empowers business leaders to tie their visions to actions, advancing themselves past competitors and closer to their business dreams.
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5 out of 5 stars
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great book
- De MR.Salter en 03-16-16
De: Jeffrey W. Hayzlett, y otros
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Your First Year in Network Marketing
- Overcome Your Fears, Experience Success, and Achieve Your Dreams!
- De: Mark Yarnell, Rene Reid Yarnell
- Narrado por: Kevin Foley
- Duración: 11 h y 32 m
- Versión completa
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General4.5 out of 5 stars 826
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Narración:4.5 out of 5 stars 700
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Historia4.5 out of 5 stars 699
Network marketing is one of the fastest-growing career opportunities in the United States. Millions of people just like you have abandoned dead-end jobs for the chance to achieve the dream of growing their own businesses. What many of them find, however, is that the first year in network marketing is often the most challenging---and, for some, the most discouraging.
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5 out of 5 stars
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My first year
- De Jay en 01-07-15
De: Mark Yarnell, y otros
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Nothing to Lose, Everything to Gain
- How I Went from Gang Member to Multimillionaire Entrepreneur
- De: Ryan Blair, Don Yaeger
- Narrado por: Johnny Heller
- Duración: 6 h y 59 m
- Versión completa
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General4.5 out of 5 stars 220
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Narración:4.5 out of 5 stars 193
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Historia4.5 out of 5 stars 190
Ryan Blair knows about building a business from the ground up. Like many entrepreneurs he had no formal business education. But he had great survival instincts, tenacity, and, above all, a "nothing to lose" mindset.Blair's middle-class childhood came to an abrupt end when his abusive father succumbed to drug addiction and abandoned the family. Blair and his mother moved to a bad neighborhood, and soon he was in and out of juvenile detention, joining a gang just to survive. Then his mother fell in love with a successful entrepreneur who took Ryan under his wing.
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3 out of 5 stars
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I wouldn't read it again
- De Blahhhhhh en 01-07-13
De: Ryan Blair, y otros
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
- Versión completa
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General4.5 out of 5 stars 79
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Narración:4.5 out of 5 stars 67
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Historia4.5 out of 5 stars 67
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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4 out of 5 stars
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Be Amazing or GO Home
- De William Cato en 11-28-24
De: Shep Hyken
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Mentor to Millions
- De: Kevin Harrington, Mark Timm
- Narrado por: Kevin Harrington, Mark Timm
- Duración: 5 h y 30 m
- Versión completa
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General4.5 out of 5 stars 111
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Narración:5 out of 5 stars 96
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Historia4.5 out of 5 stars 94
Kevin Harrington, one of the original "sharks" of the TV hit Shark Tank, and serial entrepreneur Mark Timm take you on a journey that radically redefines what it means to truly succeed - at work, at home, and in every area of life.
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5 out of 5 stars
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Listen at 1.4x
- De Mark Fry en 09-26-20
De: Kevin Harrington, y otros
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Crystal Clear Communication
- How to Explain Anything Clearly in Speech or Writing
- De: Gary S Goodman
- Narrado por: Gary S Goodman
- Duración: 4 h y 18 m
- Grabación Original
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General4 out of 5 stars 243
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Narración:4 out of 5 stars 212
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Historia4 out of 5 stars 208
With this program, you'll have the tools, the techniques, and, just as importantly, the unflinching confidence to influence your readers and listeners decisively - both at work and at home.
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4 out of 5 stars
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Largely Sales-Oriented, and Instantly Usable
- De Troy en 01-26-15
De: Gary S Goodman
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Reality Check
- Outsmarting, Outmanaging, and Outmarketing Your Competition
- De: Guy Kawasaki
- Narrado por: Paul Boehmer
- Duración: 14 h y 53 m
- Versión completa
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General3.5 out of 5 stars 128
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Narración:4 out of 5 stars 53
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Historia4 out of 5 stars 55
In Silicon Valley slang, a "bozo explosion" is what causes a lean, mean, fighting machine of a company to slide into mediocrity. As Guy Kawasaki puts it, "If the two most popular words in your company are partner and strategic, and partner has become a verb, and strategic is used to describe decisions and activities that don't make sense"...then it's time for a reality check.
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3 out of 5 stars
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The Reality of Reality Check
- De Ben en 08-18-09
De: Guy Kawasaki
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High Trust Selling
- Make More Money in Less Time with Less Stress
- De: Todd Duncan
- Narrado por: Todd Duncan
- Duración: 3 h y 57 m
- Versión completa
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General4.5 out of 5 stars 379
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Narración:4.5 out of 5 stars 218
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Historia4.5 out of 5 stars 215
A Wall Street Journal best seller! There is a major difference between being a salesperson in business and being in business as a salesperson. Being successful in sales has a lot to do with what's on the inside of a person, and the person's ability to establish and foster loyal relationships.
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5 out of 5 stars
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The Core Foundation For Sales Success
- De Joe en 01-28-05
De: Todd Duncan
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Hopping Over the Rabbit Hole
- How Entrepreneurs Turn Failure into Success
- De: Anthony Scaramucci
- Narrado por: Anthony Scaramucci
- Duración: 6 h y 38 m
- Versión completa
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General4 out of 5 stars 62
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Narración:4 out of 5 stars 59
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Historia4 out of 5 stars 59
Hopping Over the Rabbit Hole chronicles the rise, fall, and resurgence of SkyBridge Capital founder Anthony Scaramucci, giving you a primer on how to thrive in an unpredictable business environment. The sheer number of American success stories has created a false impression that becoming an entrepreneur is a can't-miss endeavor - but nothing could be further from the truth. Hopping Over the Rabbit Hole gives you the skills, insight, and mindset you need to be one of the winners.
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5 out of 5 stars
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Scaramucci is Key to Making America Great Again
- De Cynthia en 07-24-17
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Fenton and Waltz, authors of the best-selling book, Go for No! and Ray Higdon, founder of one of the fastest growing network marketing training companies today, have teamed up to create the perfect companion to the original Go for No! book. This book takes a journey through go for no philosophies and strategies and expands them into greater detail while applying Ray Higdon's expertise on each subject.
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Selling in a Crisis
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In Selling in a Crisis, the world's most sought-after sales trainer Jeb Blount delivers an essential blueprint for staying motivated, keeping your pipeline full, increasing sales, retaining your customers, and advancing your career in times of uncertainty and change. In his classic, no-nonsense style, Jeb gives you fifty-five easy to consume tips, techniques, and tactics that are time-tested and proven to help you stay on top when everything and everyone else is down.
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Great Read!
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As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect - and they do it all the time. "But how?" you ask, "In the age of the Internet, isn't cold-calling dead?" Now, in his new audiobook, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today.
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A Chapter In Fanatical Prospecting
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Most organizations struggle to grow. The most common issues that sales teams cite are 1) not enough leads and 2) conversion rate is too low. Cold Email Manifesto fixes both of these by giving you access to a predictable system for finding leads, messaging them, selling to them and growing your sales team.
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Million Dollar Year
- De: Richard Fenton, Andrea Waltz
- Narrado por: Andrea Waltz, Richard Fenton
- Duración: 1 h y 47 m
- Versión completa
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General5 out of 5 stars 133
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Narración:4.5 out of 5 stars 110
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Historia5 out of 5 stars 110
Peter Caswell is a fictional character in an all-too-real situation. He has just received the news that his days are numbered. Of course for each of us, our days are numbered - but we don t know the number. Peter does. His number is 365, give or take a few. And he's decided to make the most of them for the future security of his family. This is how he finds himself on a cruise ship with some of the most successful multilevel marketers in the world.
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5 out of 5 stars
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Phenomenal Story
- De Amazon Customer en 11-25-22
De: Richard Fenton, y otros
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Cold Calling Sucks (and That's Why It Works)
- A Step-by-Step Guide to Calling Strangers in Sales
- De: Armand Farrokh, Nick Cegelski
- Narrado por: Armand Farrokh, Nick Cegelski
- Duración: 4 h y 9 m
- Versión completa
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General5 out of 5 stars 76
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Narración:5 out of 5 stars 70
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Historia5 out of 5 stars 70
Cold calling is painful and uncomfortable for every single salesperson on Earth. The average seller makes a couple dials, hits 6 voicemails, and gives up the moment a prospect hits them with a nasty objection. But every time you decide to pick up the phone in spite of the suck, you separate yourself from the folks who quit. That's when you get ahead on the leaderboard. Cold calling sucks. And that's why it works. While most books are a 400-page exercise in academia, we have 4 promises to make this the most actionable sales book you've ever heard of.
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4 out of 5 stars
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Do not start this book! Until you do this first…
- De Jarvis I. Marlow en 09-24-24
De: Armand Farrokh, y otros
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The Fear Factory
- De: Richard Fenton, Andrea Waltz
- Narrado por: Richard Fenton, Andrea Waltz
- Duración: 1 h y 50 m
- Versión completa
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General4.5 out of 5 stars 149
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Narración:4.5 out of 5 stars 133
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Historia4.5 out of 5 stars 133
It's a rainy Seattle morning and account executive Steven Traynor is on his way to the most important business meeting of his life. But as the elevator ascends toward the client's office on the 14th floor of the Fearn Tower office building, Steven's life is about to change forever.
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2 out of 5 stars
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Not one of their better works
- De Rfinnshw en 11-02-20
De: Richard Fenton, y otros
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The Ultimate Sales Machine
- De: Chet Holmes
- Narrado por: Amanda Holmes, George Newbern
- Duración: 11 h y 28 m
- Versión completa
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General4.5 out of 5 stars 2,314
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Narración:4.5 out of 5 stars 1,724
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Historia4.5 out of 5 stars 1,702
The only lasting way to enhance your productivity and growth is to focus on a handful of basic concepts and repeat them week after week - and teach your staff to do the same. This audiobook explains how to tune up virtually every area of your business systematically, with just a little disciplined focus. Spend an hour per week on each "impact area" of your business, and you will be astonished at how much you can accomplish.
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1 out of 5 stars
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Ok if you are selling carpet cleaning services.
- De Sandy en 04-28-10
De: Chet Holmes
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Start with No
- The Negotiating Tools that the Pros Don't Want You to Know
- De: Jim Camp
- Narrado por: Robert Jordan
- Duración: 7 h y 58 m
- Versión completa
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General4.5 out of 5 stars 1,189
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Narración:5 out of 5 stars 968
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Historia4.5 out of 5 stars 958
For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions.
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5 out of 5 stars
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Thanks Chris Voss!
- De Dennis Hettema en 10-03-20
De: Jim Camp
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- De: Mike Weinberg
- Narrado por: Mike Weinberg
- Duración: 8 h y 1 m
- Versión completa
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General5 out of 5 stars 361
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Narración:5 out of 5 stars 302
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Historia5 out of 5 stars 301
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most salespeople and executives, then provides tips to help you achieve the opposite results.
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5 out of 5 stars
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Forget everything you know about sales
- De Navo en 10-31-20
De: Mike Weinberg
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- De: Matthew Dixon, Ted McKenna
- Narrado por: Matthew Dixon, Ted McKenna
- Duración: 5 h y 47 m
- Versión completa
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General4.5 out of 5 stars 82
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Narración:5 out of 5 stars 68
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Historia5 out of 5 stars 64
In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business. But this approach backfires dramatically. Why? Because it completely gets wrong the primary driver behind purchasing decision-making: once purchase intent is established, customers no longer care about succeeding. What they really care about is not failing.
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5 out of 5 stars
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Overcome Indecision
- De Jared Troyer en 01-05-25
De: Matthew Dixon, y otros
Lo que los oyentes dicen sobre When They Say No
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- RhettR
- 07-28-23
What do you Do? When they say No.
highly recommend! fast-paced with lots of golden nuggets of truth. Make a new Habit of Going for No, you may become highly successful.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Amazon Customer
- 12-11-24
Phenomenal book
This book is great for anyone seeking to grow in any industry. Challenges and hearing the word no is how you get your way to the top.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Thomas
- 04-15-23
GO for NO! Aww What The Heck GO FOR IT ANYWAY!
I Love this most recent book from Richard Fenton and Andrea Waltz.
You will experience many distinctions and aha moments in this thought provoking story, book. There are lots of great ideas and stories to drive home the messages in this amazing book. Remember, you only need one idea. that's 5% different, and better than what you currently have and are using to create massive value for others and yourself.
Get this #audible or even the physical book because you will be happy and grateful that you did. I certainly am. I will listen to this book at least once a week, because we all need reminders even if we're hearing the message, information for the first time.
Well done Richard and Andrea. Bravo 👏👏
Thomas Anthony!
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Total4 out of 5 stars
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Ejecución4 out of 5 stars
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Historia5 out of 5 stars
- Aaron Gresham
- 01-31-25
No is good
accepting no as an good answer and following up. listen for the signs of no and being curious.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Jon
- 07-30-24
Go for "no" and conquer your fear to become the best.
Embrace the power of "No" and conquer your fears to become unstoppable! Embrace rejection as a necessary step towards becoming the person you are meant to be.
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