Customer Real
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People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Unabridged
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What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors.
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Common sense repetition
- By SCOOL on 03-18-23
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People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Release date: 07-17-20
- Language: English
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What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions....
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Escaping the Build Trap
- How Effective Product Management Creates Real Value
- By: Melissa Perri
- Narrated by: Erin deWard
- Length: 6 hrs and 44 mins
- Unabridged
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In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You'll learn product management principles that can be applied to any organization, big or small.
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Distractingly soft narration
- By Heather Henderson on 01-21-21
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Escaping the Build Trap
- How Effective Product Management Creates Real Value
- Narrated by: Erin deWard
- Length: 6 hrs and 44 mins
- Release date: 06-30-20
- Language: English
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In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals....
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Why People Buy
- The Real Reason Features and Benefits Selling Doesn't Work
- By: Greg Nanigian
- Narrated by: Graham Rowat
- Length: 3 hrs and 48 mins
- Unabridged
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Learn the secret of what really drives sales - and how to give people what they need so they want to buy from you.
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Why People Buy
- The Real Reason Features and Benefits Selling Doesn't Work
- Narrated by: Graham Rowat
- Length: 3 hrs and 48 mins
- Release date: 12-29-20
- Language: English
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Learn the secret of what really drives sales - and how to give people what they need so they want to buy from you....
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#1 in Customer Service
- The Complete Adventures of Tom Stranger
- By: Larry Correia
- Narrated by: Adam Baldwin, Larry Correia
- Length: 8 hrs and 34 mins
- Original Recording
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Whether he’s underwriting for an overlord, or wearing a pocket protector in a pocket universe, Tom Stranger has just one policy: providing Quality Customer Service. No alien menace is too menacing, no galactic rift too rifty for the multiverse’s most-trusted Interdimensional Insurance Agent in these three brand-new adventures and two classic escapades.
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First half good
- By Ben Koch on 01-07-20
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#1 in Customer Service
- The Complete Adventures of Tom Stranger
- Narrated by: Adam Baldwin, Larry Correia
- Series: The Adventures of Tom Stranger, Interdimensional Insurance Agent
- Length: 8 hrs and 34 mins
- Release date: 11-21-19
- Language: English
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No alien menace is too menacing, no galactic rift too rifty for the multiverse’s most-trusted Interdimensional Insurance Agent in these three brand-new adventures and two classic escapades....
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Brand Real
- How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
- By: Laurence Vincent
- Narrated by: Joe Geoffrey
- Length: 8 hrs and 1 min
- Unabridged
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Organizations are forever pouring creative energy into their branding strategies, tweaking their logos and websites, and building identities that range from warm and fuzzy to ultracool and edgy. But many forget that a brand, at its heart, is a promise to deliver results. If your brand experience fails to live up to that promise, customers will take their business elsewhere. Brand Real is a unique business strategy guide for making a brand’s promise stand up at every customer touchpoint.
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A Sagacious and Illustrative Composition
- By Dr. J. S. Haggard on 01-07-13
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Brand Real
- How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
- Narrated by: Joe Geoffrey
- Length: 8 hrs and 1 min
- Release date: 12-08-12
- Language: English
- Brand Real is a unique business strategy guide for making a brand’s promise stand up at every customer touchpoint....
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- By: David Meerman Scott
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Unabridged
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Required listening for any organization that interacts with the public - ranging from independent consultants to established large corporations and small businesses to new start-ups and nonprofits - The New Rules of Sales and Service is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Release date: 07-27-20
- Language: English
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The New Rules of Sales and Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.....
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Digital Customer Service
- Transforming Customer Experience for an On-Screen World
- By: Rick Delisi, Dan Michaeli
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Unabridged
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Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.
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Great Case for Digital First
- By LAS on 09-17-22
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Digital Customer Service
- Transforming Customer Experience for an On-Screen World
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Release date: 12-21-21
- Language: English
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Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....
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Ultimate Guide to Building a Soap Making Business Empire
- Step by Step Soapmaking Process, Methods & Recipes - Business Plan, Marketing, Pricing, Branding, Connecting with Real Customers & Much More
- By: Ally Russell
- Narrated by: Celia Rivera
- Length: 4 hrs and 19 mins
- Unabridged
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Are you good at working with your hands? Do you love creating things? Would you like to start a profitable side hustle, but don’t know where to begin? Maybe you already make and sell your own soap, but you don’t know how to find new customers. No worries: My book, Ultimate Guide to Building a Soap Making Business Empire can give you the knowledge and inspiration to start making and selling your own unique line of handmade soaps.
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robot voice is trash
- By Te on 02-01-24
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Ultimate Guide to Building a Soap Making Business Empire
- Step by Step Soapmaking Process, Methods & Recipes - Business Plan, Marketing, Pricing, Branding, Connecting with Real Customers & Much More
- Narrated by: Celia Rivera
- Length: 4 hrs and 19 mins
- Release date: 08-12-21
- Language: English
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Are you good at working with your hands? Do you love creating things? Would you like to start a profitable side hustle, but don’t know where to begin? Maybe you already make and sell your own soap, but you don’t know how to find new customers....
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The Power to Predict (1st Edition)
- How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition
- By: Vivek Ranadive
- Narrated by: Chris Ryan
- Length: 4 hrs and 44 mins
- Unabridged
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Real-time business gives companies the ability to monitor and react to changes and address problems as they occur. But no matter how sophisticated their information-gathering and data mining systems are, they're still playing catch-up. In The Power to Predict, Ranadive forecasts the next step in achieving breakthrough business performance, a new approach he calls Predictive Business: the ability to anticipate business problems and opportunities and to act preemptively.
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The Power to Predict (1st Edition)
- How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition
- Narrated by: Chris Ryan
- Length: 4 hrs and 44 mins
- Release date: 08-09-22
- Language: English
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In The Power to Predict, Ranadive forecasts the next step in achieving breakthrough business performance, a new approach he calls Predictive Business: the ability to anticipate business problems and opportunities and to act preemptively....
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- By: David Gómez
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Unabridged
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Las compañías hacen grandes esfuerzos por ganarse un cliente, para luego perderlo por una precaria actitud de servicio. Las áreas trabajan internamente como islas, desconectadas de la realidad y de las necesidades de la gente a la cual deberían servir. Pero, ¿qué pasaría si después de un día agotador tomara un taxi y lo que sucede adentro transforma su vida para siempre?, ¿qué pasaría si dejara de esperar a que las cosas pasen y se dedicara a lograr que sucedieran?
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Maravilloso y lectura obligatoria para los que tratamos con clientes internos y externos (Todos)
- By Anonymous User on 09-23-21
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
- Release date: 08-01-18
- Language: Spanish
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David Gómez nos sorprende esta vez con una entretenida parábola empresarial para encontrarle un nuevo significado a nuestro trabajo. Un mensaje para hacer la diferencia en este mundo, una persona a la vez....
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Little Red Book of Sales Answers
- 99.5 Real Life Answers that Make Sense, Sales, and Money
- By: Jeffrey Gitomer
- Narrated by: Jeffrey Gitomer
- Length: 4 hrs and 36 mins
- Unabridged
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Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers. This is the legendary Jeffrey Gitomer, the world's #1 sales presenter and author of the inspirational 250,000-copy best seller Little Red Book of Selling. This new book goes beyond anything Gitomer's ever done, offering 99.5 quick, fun-to-read, real-world answers guaranteed to make sense, and make money!
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Nothing new
- By Brian Burns on 10-07-09
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Little Red Book of Sales Answers
- 99.5 Real Life Answers that Make Sense, Sales, and Money
- Narrated by: Jeffrey Gitomer
- Length: 4 hrs and 36 mins
- Release date: 02-23-09
- Language: English
- Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers....
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Close for Life
- The Real Estate Agent's Guide to Creating Satisfied Customers That Only Do Business with You
- By: Josh Cadillac
- Narrated by: Josh Cadillac
- Length: 5 hrs and 38 mins
- Unabridged
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Selling real estate is all about closing as many deals as possible, as quickly as possible, right? Wrong. Nothing could be further from the truth. True success doesn't come from an obsession with closing deals and getting paid. The real way to succeed in real estate is to make buyers happy, and sales will follow. In Close for Life, realtor trainer and top producer Josh Cadillac puts you on the path to long-term success in real estate. In the book, he shares his simple, sustainable methods for succeeding without focusing on closing transactions.
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A must read for anyone serious about their real estate business.
- By Irvin M. Beacham Jr on 03-14-24
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Close for Life
- The Real Estate Agent's Guide to Creating Satisfied Customers That Only Do Business with You
- Narrated by: Josh Cadillac
- Length: 5 hrs and 38 mins
- Release date: 08-15-23
- Language: English
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Realtor trainer and top producer Josh Cadillac puts you on the path to long-term success in real estate. In Close for Life, he shares his simple, sustainable methods for succeeding without focusing on closing transactions....
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Real Time
- Preparing for the Age of the Never Satisfied Customer
- By: Regis McKenna
- Narrated by: uncredited
- Length: 3 hrs and 55 mins
- Unabridged
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Are you ready for the age of the never satisfied customer? McKenna explains how to manage companies in the "real time" world, drawing upon his experience as an entrepreneur and his work with over 300 start-ups.
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Great book from the man who taught Steve Jobs about marketing
- By Amazon Customer on 12-29-20
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Real Time
- Preparing for the Age of the Never Satisfied Customer
- Narrated by: uncredited
- Length: 3 hrs and 55 mins
- Release date: 12-16-99
- Language: English
- Intuit does it with your personal finances. FedEx does it with your parcels. McKesson does it with...
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Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- By: Micah Solomon
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Unabridged
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Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
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Easy 5 Stars
- By Anonymous User on 11-14-23
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Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Release date: 10-23-23
- Language: English
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Customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success....
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- By: Luz Hernández
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Unabridged
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
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Buen libro mal audio
- By Anonymous User on 05-02-24
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Release date: 01-10-24
- Language: Spanish
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes...
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Fast Client Attraction
- How To Attract A Steady Stream of Clients and Customers Without Working For "Free" (And How To Do It In 12 Weeks Or Less)
- By: Jerome Lewis, Darcy Juarez
- Narrated by: Virtual Voice
- Length: 1 hr and 4 mins
- Unabridged
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Fast Client Attraction—The Definitive Guide to Accelerating Your Success Ready to revolutionize your business but don't know where to start? Whether you're new to the field or an experienced professional, Jerome Lewis' definitive guide, "Fast Client Attraction," is your ticket to success. Chapters to Spark Your Curiosity: 📘 Chapter 1: Who Is This Book For? Wondering if this book is the right fit for you? Chapter 1 cuts to the chase and helps you identify if you're the ideal reader who can reap all the phenomenal benefits laid out in the pages that follow. 📘 Chapter 2: What Is Fast ...
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Fast Client Attraction
- How To Attract A Steady Stream of Clients and Customers Without Working For "Free" (And How To Do It In 12 Weeks Or Less)
- Narrated by: Virtual Voice
- Length: 1 hr and 4 mins
- Release date: 06-13-24
- Language: English
- Fast Client Attraction—The Definitive Guide to Accelerating Your Success Ready to revolutionize your business but don't know where to start? ...
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- By: Stephen C. Lundin Ph.D., John Christensen, Harry Paul, and others
- Narrated by: Beth Chaplin, Carr Hagerman PSP
- Length: 3 hrs and 1 min
- Unabridged
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The phenomenal international best seller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, listeners can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home.
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Fun and practical
- By Anthony on 07-31-16
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Narrated by: Beth Chaplin, Carr Hagerman PSP
- Length: 3 hrs and 1 min
- Release date: 02-26-04
- Language: English
- Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home....
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- By: Jeff Toister
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Unabridged
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Release date: 11-06-12
- Language: English
- Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service....
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- By: Donovon Jenson
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Unabridged
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
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It’s OK
- By Mailing Delgado on 04-16-22
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Release date: 01-08-18
- Language: English
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Find out more....
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Customer Service: The Sandler Way
- 48 Rules for Strategic Customer Care
- By: Anne MacKeigan
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Unabridged
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Overall
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Performance
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Story
What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
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Spot on
- By Mr. 456 on 03-14-23
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Customer Service: The Sandler Way
- 48 Rules for Strategic Customer Care
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Release date: 11-01-18
- Language: English
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What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System....
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