Working with Difficult People, Second Revised Edition
Handling the Ten Types of Problem People Without Losing Your Mind
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Working with Difficult People, Second Revised Edition
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Narrated by:
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Karen Saltus
About this listen
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.
Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
©1990, 2002, 2016 Prentice Hall, Muriel Solomon, Amy Cooper Hakim (P)2017 Gildan Media LLCListeners also enjoyed...
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Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
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Amateur.
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The Secret Handshake
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- Narrated by: Ruth Ann Phimister
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Overall4.5 out of 5 stars 29
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Performance4.5 out of 5 stars 26
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Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
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Crucial Conversations
- Tools for Talking When Stakes Are High
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Overall4.5 out of 5 stars 233
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Performance4.5 out of 5 stars 192
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Story4.5 out of 5 stars 192
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
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By: Kerry Patterson, and others
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Thanks for the Feedback
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- Narrated by: Sheila Heen, Douglas Stone
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Overall4.5 out of 5 stars 1,444
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Performance4.5 out of 5 stars 1,203
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Story4.5 out of 5 stars 1,185
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
-
Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
-
How to Not Suck as a Manager
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-
Overall4.5 out of 5 stars 470
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Performance4.5 out of 5 stars 379
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Story4.5 out of 5 stars 379
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
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5 out of 5 stars
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How to not suck is a great book
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Emotional Intelligence for Project Managers
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Overall4.5 out of 5 stars 57
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Performance4.5 out of 5 stars 52
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Story4.5 out of 5 stars 51
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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5 out of 5 stars
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Fantastic Book!
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Trust Works!
- Four Keys to Building Lasting Relationships
- By: Ken Blanchard
- Narrated by: Dan Woren
- Length: 2 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 60
-
Performance4.5 out of 5 stars 52
-
Story4.5 out of 5 stars 52
New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.
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3 out of 5 stars
-
Not for me!
- By Michael Perkowski on 11-24-16
By: Ken Blanchard
-
How to Keep People from Pushing Your Buttons
- By: Albert Ellis Ph.D., Arthur Lange Ed.D., Kristene A. Doyle - foreword Ph.D.
- Narrated by: Tom Parks
- Length: 6 hrs and 54 mins
- Unabridged
-
Overall4.5 out of 5 stars 56
-
Performance4.5 out of 5 stars 49
-
Story4.5 out of 5 stars 48
Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.
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5 out of 5 stars
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Watch out for self-inflicted button pushing
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Instant Influence
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Overall4.5 out of 5 stars 150
-
Performance4.5 out of 5 stars 130
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Story4.5 out of 5 stars 129
What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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1 out of 5 stars
-
Disappointing
- By Wicked Salty Homes on 05-14-11
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The Stay Interview
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- By: Richard P. Finnegan
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- Length: 3 hrs and 3 mins
- Unabridged
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Overall4.5 out of 5 stars 40
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Performance4.5 out of 5 stars 34
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Story4 out of 5 stars 34
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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4 out of 5 stars
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Great advice.
- By Kevin L. Jeter on 11-02-18
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The Myth of the Nice Girl
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Overall4.5 out of 5 stars 790
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Performance4.5 out of 5 stars 680
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In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
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By: Fran Hauser, and others
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The 25 Most Common Sales Mistakes and How to Avoid Them
- By: Stephan Schiffman
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- Length: 1 hr and 47 mins
- Unabridged
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Overall4.5 out of 5 stars 74
-
Performance4.5 out of 5 stars 48
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Story4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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5 out of 5 stars
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Distilled value.
- By Steve on 09-15-17
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
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Overall4.5 out of 5 stars 75
-
Performance4.5 out of 5 stars 65
-
Story4.5 out of 5 stars 65
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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5 out of 5 stars
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great listen
- By RB Player on 03-30-18
By: Trevor Throness
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Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- By: Thomas Erikson
- Narrated by: David John
- Length: 10 hrs and 47 mins
- Unabridged
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Overall4.5 out of 5 stars 1,304
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Performance4.5 out of 5 stars 1,056
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Story4.5 out of 5 stars 1,055
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
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1 out of 5 stars
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Should be titled "why I hate reds"
- By Dave on 08-24-20
By: Thomas Erikson
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Herding Tigers
- Be the Leader That Creative People Need
- By: Todd Henry
- Narrated by: Joe Hempel
- Length: 6 hrs and 26 mins
- Unabridged
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Overall4.5 out of 5 stars 209
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Performance4.5 out of 5 stars 170
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Story4.5 out of 5 stars 169
Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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5 out of 5 stars
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Todd Henry is always on point for brilliance
- By Amazon Customer on 11-11-18
By: Todd Henry
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What listeners say about Working with Difficult People, Second Revised Edition
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall3 out of 5 stars
-
Performance1 out of 5 stars
-
Story3 out of 5 stars
- Miranda
- 06-19-21
First day hire PowerPoint voice
Lady who narrates this is the same exact voice from the “Sexual Harrassment on the Job”PowerPoint you have to begrudgingly watch every time you’re a new hire. Content is helpful but my god find another narrator.
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Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Kerra Glover
- 07-02-23
Everything that I needed!
I loved listening to this book! The way each personality trait was broken down and explained was very helpful. I loved the practical examples of how each party could be thinking and ways to solve issues. Thank you!!
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Overall1 out of 5 stars
-
Performance1 out of 5 stars
-
Story1 out of 5 stars
- Eric & Stephanie Joranson
- 05-10-23
Very outdated, unrealistic and overdone examples of coworkers
Not accurate or helpful just very poorly written. From the 80s - no longer relevant. Poorly done
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