Send
The Essential Guide to Email for Office and Home
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Narrated by:
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David Shipley
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Will Schwalbe
About this listen
- When should you email, and when should you call, fax, or just show up?
- What is the crucial and most often overlooked line in an email?
- What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?
The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age: wise, brimming with good humor, and filled with helpful lessons from the authors' own email experiences (and mistakes). In short: absolutely e-ssential.
©2007 David Shipley and Will Schwalbe (P)2007 Random House, Inc. Random House Audio, a division of Random House, Inc.Listeners also enjoyed...
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Critic reviews
"This is just the book I've been waiting for." (Bill Bryson)
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Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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5 out of 5 stars
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This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
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Technically Wrong
- Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech
- By: Sara Wachter-Boettcher
- Narrated by: Andrea Emmes
- Length: 5 hrs and 42 mins
- Unabridged
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Overall4.5 out of 5 stars 149
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Performance4.5 out of 5 stars 136
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Story4.5 out of 5 stars 137
Buying groceries, tracking our health, finding a date: whatever we want to do, odds are that we can now do it online. But few of us ask how all these digital products are designed, or why. It's time we change that. Many of the services we rely on are full of oversights, biases, and downright ethical nightmares. Chatbots that harass women. Signup forms that fail anyone who's not straight. Social media sites that send peppy messages about dead relatives. Algorithms that put more black people behind bars.
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4 out of 5 stars
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Pretty good but not complete
- By Casey on 10-29-17
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I Shouldn't Be Telling You This
- Success Secrets Every Gutsy Girl Should Know
- By: Kate White
- Narrated by: Cassandra Campbell
- Length: 10 hrs and 2 mins
- Unabridged
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Overall4.5 out of 5 stars 103
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Performance4.5 out of 5 stars 87
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Story4 out of 5 stars 87
A witty, wise, straight-talking career guide for women, I Shouldn't Be Telling You This is the perfect book for the current economic climate, whether you're just starting out, re-entering the workforce after maternity leave, or simply looking for a career change; it contains essential tips and bold strategies from a gutsy innovator who helped increase Cosmo's circulation by half a million copies per month.
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5 out of 5 stars
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AMAZING
- By valarie on 01-21-14
By: Kate White
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
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Overall4.5 out of 5 stars 161
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Performance4.5 out of 5 stars 132
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Story4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
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Women in Tech
- Take Your Career to the Next Level with Practical Advice and Inspiring Stories
- By: Tarah Wheeler
- Narrated by: Tarah Wheeler
- Length: 7 hrs and 1 min
- Unabridged
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Overall4.5 out of 5 stars 66
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Performance4.5 out of 5 stars 60
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Story4.5 out of 5 stars 60
Geared toward women who are considering getting into tech, or those already in a tech job who want to take their career to the next level, this book combines practical career advice and inspiring personal stories from successful female tech professionals Brianna Wu, Angie Chang, Keren Elazari, Katie Cunningham, Miah Johnson, Kristin Toth Smith, and Kamilah Taylor. Written by a female startup CEO and featuring a host of other successful contributors.
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5 out of 5 stars
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Fantastic, motivating and superb advice!
- By EuropeanCaliGRL on 12-29-17
By: Tarah Wheeler
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Accidental Genius
- Using Writing to Generate Your Best Ideas, Insight and Content
- By: Mark Levy
- Narrated by: Bronson Pinchot
- Length: 4 hrs and 27 mins
- Unabridged
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Overall4 out of 5 stars 638
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Performance4 out of 5 stars 487
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Story4 out of 5 stars 478
When it comes to creating ideas, we hold ourselves back. Thats because inside each of us is an internal editor whose job is to forever polish our thoughts, so we sound smart and in control, and so that we fit into society. But what happens when we encounter problems for which such conventional thinking fails us? How do we get unstuck? For Mark Levy, the answer is freewriting....
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5 out of 5 stars
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Great Ideas
- By Amazon Customer on 12-31-10
By: Mark Levy
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Dave Barry in Cyberspace
- By: Dave Barry
- Narrated by: Shadoe Stevens
- Length: 4 hrs and 37 mins
- Unabridged
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Overall4 out of 5 stars 90
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Performance4 out of 5 stars 34
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Story4 out of 5 stars 34
When Dave Barry goes mano a mano with the Information Superhighway, it's guaranteed to be a rip-roaring adventure. This self-proclaimed computer geek and Pulitzer Prize-winning journalist starts with the motto, "Never read the instructions," and slides from there into the world of hardware, software, Windows 95, and the critical issue of RAM ("the bottom line is, if you're a guy, you cannot have enough RAM").
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3 out of 5 stars
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Disappointing and Dated
- By Alan Rither on 09-13-04
By: Dave Barry
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The Curmudgeon's Guide to Getting Ahead
- Dos and Don'ts of Right Behavior, Tough Thinking, Clear Writing, and Living a Good Life
- By: Charles Murray
- Narrated by: Charles Murray
- Length: 3 hrs and 9 mins
- Unabridged
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Overall4 out of 5 stars 736
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Performance4.5 out of 5 stars 632
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Story4 out of 5 stars 628
Best-selling social historian Charles Murray has written a delightfully fussy - and entertaining - book on the hidden rules of the road in the workplace - and in life - from the standpoint of an admonishing, but encouraging, workplace grouch and taskmaster. Why the curmudgeon? The fact is that most older, more senior people in the workplace are closet curmudgeons. In today's politically correct world, they may hide their displeasure over your misuse of grammar or your overly familiar use of their first name without an express invitation. But don't be fooled by their pleasant demeanor....
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4 out of 5 stars
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Good Book: From one curmudgeon to another
- By DaWoolf on 05-22-14
By: Charles Murray
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Crystal Clear Communication
- How to Explain Anything Clearly in Speech or Writing
- By: Gary S Goodman
- Narrated by: Gary S Goodman
- Length: 4 hrs and 18 mins
- Original Recording
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Overall4 out of 5 stars 242
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Performance4 out of 5 stars 211
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Story4 out of 5 stars 207
With this program, you'll have the tools, the techniques, and, just as importantly, the unflinching confidence to influence your readers and listeners decisively - both at work and at home.
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4 out of 5 stars
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Largely Sales-Oriented, and Instantly Usable
- By Troy on 01-26-15
By: Gary S Goodman
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Feminist Fight Club
- An Office Survival Manual for a Sexist Workplace
- By: Jessica Bennett
- Narrated by: Jessica Bennett, Bahni Turpin
- Length: 6 hrs and 7 mins
- Unabridged
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Overall4.5 out of 5 stars 435
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Performance4.5 out of 5 stars 388
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Story4.5 out of 5 stars 389
Part manual, part manifesto, a humorous yet incisive guide to navigating subtle sexism at work - a Lean In for the Buzzfeed generation that provides real-life career advice and humorous reinforcement for a new generation of professional women. Hard hitting and entertaining, Feminist Fight Club blends personal stories with research, statistics, and no-bullsh*t expert advice.
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1 out of 5 stars
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Awful in so many ways
- By disudds on 01-21-17
By: Jessica Bennett
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Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
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Overall4.5 out of 5 stars 524
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Performance4.5 out of 5 stars 447
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Story4.5 out of 5 stars 433
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
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Smarter Than You Think
- How Technology Is Changing Our Minds for the Better
- By: Clive Thompson
- Narrated by: Jeff Cummings
- Length: 10 hrs and 41 mins
- Unabridged
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Overall4.5 out of 5 stars 103
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Performance4.5 out of 5 stars 82
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Story4.5 out of 5 stars 84
In Smarter Than You Think, Thompson documents how every technological innovation - from the printing press to the telegraph - has provoked the very same anxieties that plague us today. We panic that life will never be the same, that our attentions are eroding, that culture is being trivialized. But as in the past, we adapt, learning to use the new and retaining what’s good of the old.
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4 out of 5 stars
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Title should be Getting Smarter Through Technology
- By A. Yoshida on 03-10-17
By: Clive Thompson
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Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- By: Jay Baer
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Unabridged
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Overall4.5 out of 5 stars 238
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Performance4.5 out of 5 stars 201
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Story4.5 out of 5 stars 201
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
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1 out of 5 stars
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Such a waste of time
- By hadi maghsoudi on 03-19-16
By: Jay Baer
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Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- By: Jodi Glickman
- Narrated by: Tanya Eby
- Length: 5 hrs and 36 mins
- Unabridged
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Overall4 out of 5 stars 67
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Performance4 out of 5 stars 56
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Story4 out of 5 stars 54
Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....
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5 out of 5 stars
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Never thought about learning this…
- By Amazon Customer on 10-21-23
By: Jodi Glickman
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Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- By: Tim David
- Narrated by: Walter Dixon
- Length: 3 hrs and 26 mins
- Unabridged
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Overall4.5 out of 5 stars 331
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Performance4.5 out of 5 stars 273
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Story4.5 out of 5 stars 273
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
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3 out of 5 stars
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Very essential
- By Gerardo A Dada on 01-21-16
By: Tim David
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I'm Afraid Debbie From Marketing Has Left for the Day
- How to Use Behavioural Design to Create Change in the Real World
- By: Morten Münster
- Narrated by: David Bateson
- Length: 9 hrs and 27 mins
- Unabridged
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Overall4.5 out of 5 stars 24
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Performance4.5 out of 5 stars 22
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Story4.5 out of 5 stars 22
With more than 50,000 copies sold in Denmark, this book has been on the bestseller list since its publication in 2017. Barack Obama used a secret competitive advantage to win two elections. Companies such as Google, Amazon and Novo Nordisk use the same insight to stir up innovation, increase compliance, improve the work environment and sell more products. And successful management groups in the C20 index have started using it as their preferred strategy. But what kind of insight are we talking about here? The answer is - behavioural design.
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5 out of 5 stars
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Great, practical summary of behaviour design
- By Elena on 06-01-21
By: Morten Münster
What listeners say about Send
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall3 out of 5 stars
- Rob
- 05-08-07
Not for those with common sense
This book is okay. There's nothing wrong with this book. However, there are so many wonderful books to read and for most of us, so little time to read, or listen to them that I suggest avoiding books of this nature.
This book makes perfect sense. However if you already possess a good degree of common sense I think you'll not really learn much if anything listening to this book. I found myself basically thinking "no duh" as I listened.
In my opinion, it's a waste of time for people with half a brain.
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6 people found this helpful
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- Diademloved
- 11-29-16
An Informative read
The information highlighted by Shipley and Schwalbe is necessary in our current age. The narration could have been more engaging but was good overall.
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