Excellence Wins
A No-Nonsense Guide to Becoming the Best in a World of Compromise
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Excellence Wins
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Narrated by:
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Michael Wagner
About this listen
"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)
"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
©2018 Horst Schulze and Dean Merrill (P)2018 ZondervanListeners also enjoyed...
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- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
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Overall4.5 out of 5 stars 2,195
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Performance4.5 out of 5 stars 1,831
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Story4.5 out of 5 stars 1,829
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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1 out of 5 stars
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ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
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Overall4.5 out of 5 stars 26
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Performance5 out of 5 stars 22
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Story4.5 out of 5 stars 22
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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5 out of 5 stars
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- By Shane K. on 05-14-24
By: Jeff Toister
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
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Overall5 out of 5 stars 3,605
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Performance5 out of 5 stars 3,232
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Story5 out of 5 stars 3,232
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
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Built, Not Born
- A Self-Made Billionaire's No-Nonsense Guide for Entrepreneurs
- By: Tom Golisano, Mike Wicks
- Narrated by: Mike Terry
- Length: 6 hrs and 6 mins
- Unabridged
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Overall4.5 out of 5 stars 116
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Performance4.5 out of 5 stars 94
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Story4.5 out of 5 stars 93
Tom Golisano understands the fears, risks, and challenges small-business owners face every day - he’s lived it. He has launched and grown his own highly successful businesses and mentored dozens of entrepreneurs, helping them build their own successful companies.
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5 out of 5 stars
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Most sense book on business I’ve ever read
- By Anonymous User on 04-20-20
By: Tom Golisano, and others
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The Ins-N-Outs of In-N-Out Burger
- The Inside Story of California's First Drive-Through and How It Became a Beloved Cultural Icon
- By: Lynsi Snyder
- Narrated by: Amanda Sanfilippo, Lynsi Snyder, Tim Tremaine, and others
- Length: 6 hrs and 52 mins
- Unabridged
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Overall4.5 out of 5 stars 90
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Performance4.5 out of 5 stars 82
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Story4.5 out of 5 stars 82
When Lynsi Snyder’s grandparents founded In-N-Out Burger in 1948, they built it with a passion for quality and service that Lynsi embraced at a young age. After starting as a store associate at age seventeen, she then worked in other departments, gaining firsthand experience with almost every aspect of the family business until she became president in 2010. She has led the company through explosive growth—today, there are three-hundred-ninety-two stores and counting—and is deeply committed to the well-being of the In-N-Out Burger family.
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5 out of 5 stars
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Great story about dedication and perseverance
- By Anthony Fasulo on 10-20-23
By: Lynsi Snyder
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
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Overall4.5 out of 5 stars 8,123
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Performance4.5 out of 5 stars 6,403
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Story4.5 out of 5 stars 6,415
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.
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1 out of 5 stars
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Delivering Spin
- By Marc L. Mintz on 08-06-10
By: Tony Hsieh
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No Rules Rules
- Netflix and the Culture of Reinvention
- By: Reed Hastings, Erin Meyer
- Narrated by: Jason Culp, Allyson Ryan
- Length: 9 hrs and 42 mins
- Unabridged
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Overall4.5 out of 5 stars 3,469
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Performance4.5 out of 5 stars 2,820
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Story4.5 out of 5 stars 2,810
Here for the first time, Hastings and Erin Meyer, best-selling author of The Culture Map and one of the world's most influential business thinkers, dive deep into the controversial philosophies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from his own career, No Rules Rules is the full, fascinating, and untold story of a unique company making its mark on the world.
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3 out of 5 stars
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Infomercial for Netflix
- By Srikanth Raju on 11-01-20
By: Reed Hastings, and others
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Financial Intelligence
- A Manager's Guide to Knowing What the Numbers Really Mean
- By: Karen Berman, Joe Knight
- Narrated by: Tom Zingarelli
- Length: 7 hrs and 20 mins
- Unabridged
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Overall4.5 out of 5 stars 645
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Performance4.5 out of 5 stars 539
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Story4.5 out of 5 stars 533
Since its release in 2006, Financial Intelligence has become a favorite among managers who need a guided tour through the numbers, helping them to understand not only what the numbers really mean but also why they matter. This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business.
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3 out of 5 stars
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You need to listen with the pdf documents
- By Jean on 03-22-18
By: Karen Berman, and others
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The 5 Levels of Leadership
- Proven Steps to Maximize Your Potential
- By: John C. Maxwell
- Narrated by: John C. Maxwell
- Length: 7 hrs and 17 mins
- Unabridged
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Overall5 out of 5 stars 899
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Performance5 out of 5 stars 739
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Story5 out of 5 stars 736
True leadership isn't a matter of having a certain job or title. In fact, being chosen for a position is only the first of the five levels every effective leader achieves. To become more than "the boss" people follow only because they are required to, you have to master the ability to invest in people and inspire them. To grow further in your role, you must achieve results and build a team that produces. You need to help people to develop their skills to become leaders in their own right.
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5 out of 5 stars
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Excellent Leadership Book
- By Dr. Blue on 08-21-21
By: John C. Maxwell
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The First-Time Manager
- By: Jim McCormick, Loren B. Belker, Gary S. Topchik
- Narrated by: Nathan Girard
- Length: 7 hrs and 40 mins
- Unabridged
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Overall4.5 out of 5 stars 227
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Performance4.5 out of 5 stars 184
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Story4.5 out of 5 stars 184
Learn to conquer every challenge like a pro with the clear, candid advice in The First-Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the nitty gritty realities of managing people. The updated seventh edition delivers new information that helps you manage across generations, use online performance appraisal tools, persuade with stories, oversee remote employees, build a team dynamic, match a boss’ style, and more.
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3 out of 5 stars
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Too adversarial
- By May Rico on 09-22-21
By: Jim McCormick, and others
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Start with Why
- How Great Leaders Inspire Everyone to Take Action
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 7 hrs and 18 mins
- Unabridged
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Overall4.5 out of 5 stars 27,639
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Performance4.5 out of 5 stars 23,490
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Story4.5 out of 5 stars 23,343
The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
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2 out of 5 stars
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Useless Dribble
- By Chimdi Azubuike on 03-10-18
By: Simon Sinek
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The New One Minute Manager
- By: Ken Blanchard, Spencer Johnson
- Narrated by: Dan Woren
- Length: 1 hr and 27 mins
- Unabridged
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Overall4.5 out of 5 stars 6,523
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Performance4.5 out of 5 stars 5,451
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Story4.5 out of 5 stars 5,428
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
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3 out of 5 stars
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Not bad, but not enough value
- By Chad on 09-30-19
By: Ken Blanchard, and others
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The 21 Irrefutable Laws of Leadership: 25th Anniversary
- Follow Them and People Will Follow You
- By: John C. Maxwell
- Narrated by: John C. Maxwell, Henry O. Arnold
- Length: 9 hrs and 32 mins
- Unabridged
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Overall5 out of 5 stars 850
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Performance5 out of 5 stars 729
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Story5 out of 5 stars 726
HarperCollins and John C. Maxwell are celebrating the milestone anniversary of Maxwell’s bestselling The 21 Irrefutable Laws of Leadership, with the publication of a revised and updated 25th anniversary edition. Included are insights from Maxwell on each law and how they have impacted his life as a leader and mentor. There will also be stories from some of today’s most impactful leaders, like IT Cosmetics' Jamie Kern Lima, Maxwell Leadership CEO Mark Cole, and author and marketing expert Jeff Henderson, on how they have applied these laws to their own success journeys.
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5 out of 5 stars
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Very intriguing views.
- By Jason Frampton on 11-11-22
By: John C. Maxwell
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Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
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Overall4.5 out of 5 stars 17,656
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Performance4.5 out of 5 stars 14,530
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Story4.5 out of 5 stars 14,434
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
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3 out of 5 stars
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Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
By: Jim Collins
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Reset
- How to Change What's Not Working
- By: Dan Heath
- Narrated by: Dan Heath
- Length: 6 hrs and 35 mins
- Unabridged
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Overall4.5 out of 5 stars 79
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Performance4.5 out of 5 stars 75
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Story4.5 out of 5 stars 75
In Reset, Heath explores a framework for getting unstuck and making the changes that matter. The secret is to find “leverage points”: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points.
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5 out of 5 stars
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Accompanying PDF has chapter summaries
- By JOHN B SHRADER on 02-07-25
By: Dan Heath
What listeners say about Excellence Wins
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Peter Kamwendo
- 04-07-19
Peter
One of the best books you will ever read on Customer Experience. Well done Horst!
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- Russell
- 10-04-19
Bishop Smyre
A great book in understanding serving the needs of people. Greatness is achieved by serving others.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Nicholas
- 07-13-19
Excellent for sure
Tremendous read for all size businesses, especially those in service-related industries. Offers very practical ways to build a world-class organization truly focused on the customer.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- light7
- 04-22-21
I love this book!!!
I love this book and I want to hear more books from this author!!!
I am in need to obtain the spirit of excellence and the work ethic of excellence.
This book really help out a lot with learning how to build excellence into your life.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Cynthia K.
- 11-23-21
Exceptional Book!
I was inspired from beginning to end by this author. His business and faith journey are remarkable, and the book was extremely well read by the Narrator.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Rod
- 01-01-20
Great book
Well done! I found this to be one of the most beneficial and motivating books I have ever read.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Justin Henry
- 03-26-19
Just God Given
this book brought the sparkle back into customer service and Excellence for me. Thank you
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Laura D.
- 02-08-23
A great business ethics book
I Love the way he demonstrates how successful business is led with excellence and integrity.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Ellen Marshall
- 07-19-24
Life Changing
Thank you for putting this in such a way that I could understand it. I’m so moved at the deepest level.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 05-07-20
A MUST HAVE! for everyone who wants to Excell
Awesome work, not overly Long and drawn out
Straight to the point, love it will go over again
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1 person found this helpful