Excellence Wins
A No-Nonsense Guide to Becoming the Best in a World of Compromise
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Excellence Wins
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Narrado por:
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Michael Wagner
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"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)
"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
©2018 Horst Schulze and Dean Merrill (P)2018 ZondervanLos oyentes también disfrutaron...
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- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
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General4.5 out of 5 stars 525
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Narración:4.5 out of 5 stars 432
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Historia4.5 out of 5 stars 430
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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4 out of 5 stars
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Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
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Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
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General4.5 out of 5 stars 900
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Narración:4.5 out of 5 stars 770
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Historia4.5 out of 5 stars 765
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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2 out of 5 stars
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Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- De: Micah Solomon, Herve Humler - foreword
- Narrado por: Kevin T. Collins
- Duración: 7 h y 10 m
- Versión completa
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General4.5 out of 5 stars 4
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Narración:4.5 out of 5 stars 4
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Historia4.5 out of 5 stars 4
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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5 out of 5 stars
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Famous hospitality “bible” is a great listen
- De S. T. McCormick en 08-12-24
De: Micah Solomon, y otros
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
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General5 out of 5 stars 3,864
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Narración:5 out of 5 stars 3,466
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Historia5 out of 5 stars 3,466
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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Execution
- The Discipline of Getting Things Done
- De: Larry Bossidy, Ram Charan
- Narrado por: John Bedford Lloyd
- Duración: 8 h y 14 m
- Versión completa
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General4 out of 5 stars 1,650
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Narración:4 out of 5 stars 899
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Historia4 out of 5 stars 894
The audio that shows how to get the job done and deliver results...whether you're running an entire company or in your first management job. Larry Bossidy and Ram Charan, who Jack Welch calls "a great practitioner and an insightful theorist," collaborate on a "compelling business story of 'how to get it done.'"
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1 out of 5 stars
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Disappointed
- De Scott en 12-31-02
De: Larry Bossidy, y otros
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What Would the Rockefellers Do?
- How the Wealthy Get and Stay That Way, and How You Can Too
- De: Garrett Gunderson, Michael Isom
- Narrado por: Garrett Gunderson, Michael Isom
- Duración: 4 h y 46 m
- Versión completa
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General4.5 out of 5 stars 74
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Narración:4.5 out of 5 stars 69
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Historia4.5 out of 5 stars 69
What Would the Rockefellers Do? reveals the secrets of the ultra-wealthy that can change your family’s financial destiny. It details the financial system used by the wealthy, including the Rockefeller family, the Kennedy family, Walt Disney, and many others to create legacy wealth that lasts for generations. It also exposes the mistakes made by wealthy families who eventually lost the money, so you can avoid those mistakes.
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1 out of 5 stars
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Scam
- De Jackson’s Mommy en 09-17-24
De: Garrett Gunderson, y otros
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The Ins-N-Outs of In-N-Out Burger
- The Inside Story of California's First Drive-Through and How It Became a Beloved Cultural Icon
- De: Lynsi Snyder
- Narrado por: Amanda Sanfilippo, Lynsi Snyder, Tim Tremaine, y otros
- Duración: 6 h y 52 m
- Versión completa
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General4 out of 5 stars 97
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Narración:4.5 out of 5 stars 89
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Historia4.5 out of 5 stars 89
When Lynsi Snyder’s grandparents founded In-N-Out Burger in 1948, they built it with a passion for quality and service that Lynsi embraced at a young age. After starting as a store associate at age seventeen, she then worked in other departments, gaining firsthand experience with almost every aspect of the family business until she became president in 2010. She has led the company through explosive growth—today, there are three-hundred-ninety-two stores and counting—and is deeply committed to the well-being of the In-N-Out Burger family.
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5 out of 5 stars
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Great story about dedication and perseverance
- De Anthony Fasulo en 10-20-23
De: Lynsi Snyder
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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- De: Chip Heath, Dan Heath
- Narrado por: Jeremy Bobb
- Duración: 6 h y 24 m
- Versión completa
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General4.5 out of 5 stars 4,739
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Narración:4.5 out of 5 stars 4,029
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Historia4.5 out of 5 stars 4,008
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
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4 out of 5 stars
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Easy to create your own defining moments
- De A. Yoshida en 12-15-17
De: Chip Heath, y otros
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Hooked: How to Build Habit-Forming Products
- De: Nir Eyal, Ryan Hoover
- Narrado por: Nir Eyal
- Duración: 4 h y 40 m
- Versión completa
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General4.5 out of 5 stars 4,703
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Narración:4.5 out of 5 stars 3,909
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Historia4.5 out of 5 stars 3,874
Why do some products capture our attention, while others flop? What makes us engage with certain products out of habit? Is there a pattern underlying how technologies hook us? This audiobook introduces listeners to the "Hooked Model", a four-step process companies use to build customer habits. Through consecutive cycles through the hook, successful products reach their ultimate goal of bringing users back repeatedly - without depending on costly advertising or aggressive messaging.
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4 out of 5 stars
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Great book, wish the narration was a little better.
- De Todays The Best Day - Dani Davis en 07-21-15
De: Nir Eyal, y otros
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Dotcom Secrets
- De: Russell Brunson
- Narrado por: Russell Brunson
- Duración: 6 h y 39 m
- Versión completa
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General5 out of 5 stars 1,168
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Narración:5 out of 5 stars 936
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Historia5 out of 5 stars 932
Master the science of funnel building to grow your company online with sales funnels in this updated edition from the $100 million entrepreneur and cofounder of the software company ClickFunnels.
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4 out of 5 stars
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Lots of good information BUT!
- De Verified Amazon Customer en 12-27-21
De: Russell Brunson
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The Lean Startup
- How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
- De: Eric Ries
- Narrado por: Eric Ries
- Duración: 8 h y 38 m
- Versión completa
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General4.5 out of 5 stars 14,013
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Narración:4.5 out of 5 stars 11,624
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Historia4.5 out of 5 stars 11,537
Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.
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3 out of 5 stars
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Informative, mature but not original or essential
- De Jason Comely en 02-19-13
De: Eric Ries
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Blue Ocean Strategy, Expanded Edition
- How to Create Uncontested Market Space and Make the Competition Irrelevant
- De: W. Chan Kim, Renee Mauborgne
- Narrado por: Roger Wayne
- Duración: 8 h y 43 m
- Versión completa
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General4.5 out of 5 stars 750
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Narración:4.5 out of 5 stars 586
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Historia4.5 out of 5 stars 578
In this perennial best seller, embraced by organizations and industries worldwide, globally preeminent management thinkers W. Chan Kim and Renee Mauborgne challenge everything you thought you knew about the requirements for strategic success. Recognized as one of the most iconic and impactful strategy books ever written, Blue Ocean Strategy, now updated with fresh content from the authors, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool.
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5 out of 5 stars
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Profoundly Insightful
- De James en 10-29-20
De: W. Chan Kim, y otros
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Traction
- Get a Grip on Your Business
- De: Gino Wickman
- Narrado por: Kevin Pierce
- Duración: 6 h y 56 m
- Versión completa
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General4.5 out of 5 stars 7,544
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Narración:4.5 out of 5 stars 6,243
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Historia4.5 out of 5 stars 6,163
Do you have a grip on your business, or does your business have a grip on you? All entrepreneurs and business leaders face similar frustrations: personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or once made, fail to be properly implemented. But there is a solution. It’s not complicated or theoretical.
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3 out of 5 stars
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this is for 50+ employee companies, not small ones
- De Ryan Taft en 03-06-18
De: Gino Wickman
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The ONE Thing
- The Surprisingly Simple Truth Behind Extraordinary Results
- De: Gary Keller, Jay Papasan
- Narrado por: Timothy Miller, Claire Hamilton
- Duración: 5 h y 28 m
- Versión completa
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General4.5 out of 5 stars 20,166
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Narración:4.5 out of 5 stars 17,087
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Historia4.5 out of 5 stars 16,949
This is an audiobook for busy people. If you want less on your plate and more for your life and career, tune in to the #1 Wall Street Journal best seller, The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results. The ONE Thing will bring your life and your work into focus. Authors Gary Keller and Jay Papasan teach you the tricks to cut through the clutter, achieve better results in less time, dial down stress, and master what matters to you.
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5 out of 5 stars
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Really Helpful Book!
- De Marisela Gutierrez en 04-01-17
De: Gary Keller, y otros
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The New One Minute Manager
- De: Ken Blanchard, Spencer Johnson
- Narrado por: Dan Woren
- Duración: 1 h y 27 m
- Versión completa
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General4.5 out of 5 stars 6,558
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Narración:4.5 out of 5 stars 5,484
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Historia4.5 out of 5 stars 5,461
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
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3 out of 5 stars
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Not bad, but not enough value
- De Chad en 09-30-19
De: Ken Blanchard, y otros
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Your Next Five Moves
- Master the Art of Business Strategy
- De: Patrick Bet-David
- Narrado por: Patrick Bet-David
- Duración: 8 h y 6 m
- Versión completa
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General5 out of 5 stars 7,063
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Narración:5 out of 5 stars 6,072
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Historia4.5 out of 5 stars 6,025
From the creator of Valuetainment, the number-one YouTube channel for entrepreneurs, and “one of the most exciting thinkers” (Ray Dalio, author of Principles) in business today, comes a practical and effective guide for thinking more clearly and achieving your most audacious professional goals.
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3 out of 5 stars
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Mediocre; few actionable take-aways.
- De Michael en 10-31-20
Peter
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Bishop Smyre
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Excellent for sure
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I am in need to obtain the spirit of excellence and the work ethic of excellence.
This book really help out a lot with learning how to build excellence into your life.
I love this book!!!
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Exceptional Book!
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Great book
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Just God Given
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A great business ethics book
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Life Changing
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Straight to the point, love it will go over again
A MUST HAVE! for everyone who wants to Excell
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