Excellence Wins
A No-Nonsense Guide to Becoming the Best in a World of Compromise
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Excellence Wins
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Narrated by:
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Michael Wagner
About this listen
"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)
"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
©2018 Horst Schulze and Dean Merrill (P)2018 ZondervanListeners also enjoyed...
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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5 out of 5 stars
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Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
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Overall4.5 out of 5 stars 161
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Performance4.5 out of 5 stars 132
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Story4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
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Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- By: Jeff Tobe
- Narrated by: Jeff Tobe
- Length: 2 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 92
-
Performance4.5 out of 5 stars 83
-
Story4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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5 out of 5 stars
-
Hilarious and Charming, yet still Authentic
- By Michael Beyer on 02-09-23
By: Jeff Tobe
-
The Little Big Things
- 163 Ways to Pursue EXCELLENCE
- By: Tom Peters
- Narrated by: Tom Peters
- Length: 11 hrs and 57 mins
- Unabridged
-
Overall4 out of 5 stars 321
-
Performance4 out of 5 stars 135
-
Story4 out of 5 stars 135
"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
-
1 out of 5 stars
-
Really hard to listen
- By Alexander on 06-03-10
By: Tom Peters
-
The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
-
Overall4 out of 5 stars 209
-
Performance4.5 out of 5 stars 144
-
Story4.5 out of 5 stars 141
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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2 out of 5 stars
-
For selected audiences
- By Coach Brock on 10-15-07
By: Linda Kaplan Thaler, and others
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall4 out of 5 stars 49
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
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5 out of 5 stars
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Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
Hopping Over the Rabbit Hole
- How Entrepreneurs Turn Failure into Success
- By: Anthony Scaramucci
- Narrated by: Anthony Scaramucci
- Length: 6 hrs and 38 mins
- Unabridged
-
Overall4 out of 5 stars 62
-
Performance4 out of 5 stars 59
-
Story4 out of 5 stars 59
Hopping Over the Rabbit Hole chronicles the rise, fall, and resurgence of SkyBridge Capital founder Anthony Scaramucci, giving you a primer on how to thrive in an unpredictable business environment. The sheer number of American success stories has created a false impression that becoming an entrepreneur is a can't-miss endeavor - but nothing could be further from the truth. Hopping Over the Rabbit Hole gives you the skills, insight, and mindset you need to be one of the winners.
-
5 out of 5 stars
-
Scaramucci is Key to Making America Great Again
- By Cynthia on 07-24-17
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 149
-
Performance4.5 out of 5 stars 127
-
Story4 out of 5 stars 125
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 78
-
Performance4.5 out of 5 stars 66
-
Story4.5 out of 5 stars 66
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
2 out of 5 stars
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Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 353
-
Performance4.5 out of 5 stars 292
-
Story4.5 out of 5 stars 290
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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2 out of 5 stars
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
Bait and Switch
- The (Futile) Pursuit of the American Dream
- By: Barbara Ehrenreich
- Narrated by: Anne Twomey
- Length: 6 hrs and 50 mins
- Unabridged
-
Overall3.5 out of 5 stars 211
-
Performance4 out of 5 stars 59
-
Story4 out of 5 stars 59
The best-selling author of Nickel and Dimed goes back undercover to do for America's ailing middle class what she did for the working poor. Barbara Ehrenreich's Nickel and Dimed explored the lives of low-wage workers. Now, in Bait and Switch, she enters another hidden realm of the economy: the world of the white-collar unemployed.
-
1 out of 5 stars
-
A terrible book - princess Barbara goes undercover
- By Peter on 11-07-05
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O Great One!
- A Little Story About the Awesome Power of Recognition
- By: David Novak, Christa Bourg - contributor
- Narrated by: James Foster
- Length: 4 hrs and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 214
-
Performance4.5 out of 5 stars 191
-
Story4.5 out of 5 stars 192
Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.
-
5 out of 5 stars
-
Awesome story with great principles
- By Anonymous User on 10-16-18
By: David Novak, and others
-
The Wizard of Ads
- Turning Words into Magic and Dreamers into Millionaires
- By: Roy H. Williams
- Length: 4 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 161
-
Performance4.5 out of 5 stars 126
-
Story4.5 out of 5 stars 122
With the knowledge of a seasoned business consultant and the warmth and wit of a natural storyteller, the Wizard will help you to multiply the effectiveness of your advertising, understand the tug-of-war between intellect and emotion, and more.
-
3 out of 5 stars
-
If you have a hard time hearing don't waste your time
- By Michelle J on 01-09-17
By: Roy H. Williams
-
Go-Givers Sell More
- By: Bob Burg, John Mann
- Narrated by: Bob Burg, John Mann
- Length: 3 hrs and 47 mins
- Unabridged
-
Overall5 out of 5 stars 1,479
-
Performance4.5 out of 5 stars 1,224
-
Story4.5 out of 5 stars 1,221
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
-
1 out of 5 stars
-
Do you really not know that you give to get?
- By Sandy on 09-23-10
By: Bob Burg, and others
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-
Story4.5 out of 5 stars 1,854
Ben Horowitz, a leading venture capitalist, modern management expert, and New York Times best-selling author, combines lessons both from history and from modern organizational practice with practical and often surprising advice to help executives build cultures that can weather both good and bad times. What You Do Is Who You Are explains how to make your culture purposeful by spotlighting four models of leadership and culture-building.
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5 out of 5 stars
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Life changing book!
- By Jurell Tanksley on 10-30-19
By: Ben Horowitz
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Sound Bath
- Transform Your World Through Listening
- By: Sara Auster
- Narrated by: Sara Auster
- Length: 6 hrs and 38 mins
- Unabridged
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Overall4.5 out of 5 stars 86
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Performance4.5 out of 5 stars 71
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Story4.5 out of 5 stars 70
Use the power of sound to bring balance, relaxation, and a sense of well-being to your mind, body, and spirit with this unique and comprehensive guide to sound baths. Discover the power of sound to transform consciousness, heal the mind, calm the body, build diverse communities, and help you live and love more mindfully. Sound therapist, meditation teacher, and thought leader Sara Auster has traveled the world facilitating sound bath experiences, bringing the transformative power of sound and listening to the masses.
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5 out of 5 stars
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A life altering experience...
- By Amelia on 08-02-20
By: Sara Auster
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Get Out of Your Own Way
- How to Overcome Any Obstacle in Your Life
- By: Larry Winget
- Narrated by: Larry Winget
- Length: 4 hrs and 19 mins
- Original Recording
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Overall4.5 out of 5 stars 811
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Performance4.5 out of 5 stars 696
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Story4.5 out of 5 stars 686
You think you know what you want in life. You've tried to achieve those things. But if you still don't have them, the culprit may be closer than you think. In this perspective-altering program, the world-renowned Pitbull of Personal Development(tm), Larry Winget, exposes the things you are doing right now to unknowingly prevent your own success in the most important areas of your life.
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2 out of 5 stars
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Was just OK
- By KatieReviewsStuff on 01-30-17
By: Larry Winget
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Fail Until You Don't
- Fight. Grind. Repeat.
- By: Bobby Bones
- Narrated by: Bobby Bones
- Length: 5 hrs and 20 mins
- Unabridged
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Overall4.5 out of 5 stars 1,984
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Performance5 out of 5 stars 1,761
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Story4.5 out of 5 stars 1,750
Bobby Bones is the youngest inductee ever into the National Radio Hall of Fame, alongside legends Dick Clark, Larry King, and Howard Stern. As "the most powerful man in country music" (Forbes), he has reached the peak of his profession and achieved his childhood dreams. Each weekday morning, more than five million fans tune in to his radio show. But as Bobby reveals, a lot of what made him able to achieve his goals were mistakes, awkward moments, and embarrassing situations.
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3 out of 5 stars
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It's ok.
- By SandiK on 08-06-18
By: Bobby Bones
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Better Decisions, Fewer Regrets
- 5 Questions to Help You Determine Your Next Move
- By: Andy Stanley
- Narrated by: Andy Stanley
- Length: 4 hrs and 9 mins
- Unabridged
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Overall4.5 out of 5 stars 969
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Performance5 out of 5 stars 858
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Story4.5 out of 5 stars 848
Why do we hear this so often on the back side of a bad decision? Because the more questions we ask, the more insight we gain and the better decisions we make. In Better Decisions, Fewer Regrets, Andy Stanley equips us with five catalytic questions to ask every time we make a decision. The result? Well, the title says it all!
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2 out of 5 stars
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too preachy
- By Aryn on 02-18-21
By: Andy Stanley
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Plays Well with Others
- The Surprising Science Behind Why Everything You Know About Relationships Is (Mostly) Wrong
- By: Eric Barker
- Narrated by: Roger Wayne
- Length: 6 hrs and 55 mins
- Unabridged
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Overall4.5 out of 5 stars 525
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Performance5 out of 5 stars 436
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Story4.5 out of 5 stars 433
In Plays Well With Others, Eric Barker dives into these questions, drawing on science to reveal the truth beyond the conventional wisdom about human relationships. Combining his compelling storytelling and humor, Barker explains what hostage negotiation techniques and marital arguments have in common, how an expert con-man lied his way into a twenty-year professional soccer career, and why those holding views diametrically opposed to our own actually have the potential to become our closest, most trusted friends.
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5 out of 5 stars
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Truly a phenomenal Book! Listen again!
- By Edmund W. Cheung on 07-05-22
By: Eric Barker
What listeners say about Excellence Wins
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Peter Kamwendo
- 04-07-19
Peter
One of the best books you will ever read on Customer Experience. Well done Horst!
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- Russell
- 10-04-19
Bishop Smyre
A great book in understanding serving the needs of people. Greatness is achieved by serving others.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Nicholas
- 07-13-19
Excellent for sure
Tremendous read for all size businesses, especially those in service-related industries. Offers very practical ways to build a world-class organization truly focused on the customer.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- light7
- 04-22-21
I love this book!!!
I love this book and I want to hear more books from this author!!!
I am in need to obtain the spirit of excellence and the work ethic of excellence.
This book really help out a lot with learning how to build excellence into your life.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Cynthia K.
- 11-23-21
Exceptional Book!
I was inspired from beginning to end by this author. His business and faith journey are remarkable, and the book was extremely well read by the Narrator.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Mallory
- 01-01-20
Great book
Well done! I found this to be one of the most beneficial and motivating books I have ever read.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Justin Henry
- 03-26-19
Just God Given
this book brought the sparkle back into customer service and Excellence for me. Thank you
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Laura D.
- 02-08-23
A great business ethics book
I Love the way he demonstrates how successful business is led with excellence and integrity.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Ellen Marshall
- 07-19-24
Life Changing
Thank you for putting this in such a way that I could understand it. I’m so moved at the deepest level.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Sash
- 11-13-19
One of the best I’ve read
There aren’t many business books that can bring tears to my eyes. Horst combines both excellent business principals with his personal success and failure stories that makes this a rich, relatable and meaningful read/listen.
Highly recommend it for anyone either wanting to learn about business or just looking to learn from the best
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1 person found this helpful