Preview
  • Exactly What to Say

  • The Magic Words for Influence and Impact
  • By: Phil M. Jones
  • Narrated by: Phil M. Jones
  • Length: 1 hr and 14 mins
  • 4.4 out of 5 stars (11,620 ratings)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

Exactly What to Say

By: Phil M. Jones
Narrated by: Phil M. Jones
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $7.79

Buy for $7.79

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers. He has trained more than two million people across five continents and 56 countries and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written a series of best-selling books and developed a number of Online training courses that have enrolled tens of thousands of members around the world. Phil divides his time between London and New York.

©2017 Phil M. Jones (P)2017 Phil M. Jones
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Exactly What to Say

Average customer ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    7,680
  • 4 Stars
    2,154
  • 3 Stars
    1,089
  • 2 Stars
    392
  • 1 Stars
    305
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    6,859
  • 4 Stars
    1,738
  • 3 Stars
    731
  • 2 Stars
    228
  • 1 Stars
    201
Story
  • 4.5 out of 5 stars
  • 5 Stars
    6,111
  • 4 Stars
    1,850
  • 3 Stars
    1,033
  • 2 Stars
    378
  • 1 Stars
    293

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    4 out of 5 stars

bit too slimy salesman style

bit too slimy salesman for me but i appreciated the author's effort in selling me his book.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

4 people found this helpful

  • Overall
    3 out of 5 stars
  • Performance
    2 out of 5 stars

Poor Audio - constant nasal & mic squeaks

Poor Audio production - the recording is plagued by constant nasal & mic squeaks, making it very distracting.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

3 people found this helpful

  • Overall
    3 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    2 out of 5 stars

Manipulative

I just listened to this one… yes I agree that phrasing questions and ideas in sales is all important. This book just seemed to bring up the idea of a sleazy car salesman when I was listening to it. The focus stemmed entirely on closing the sale and you getting what you want. It wasn’t bad, it just rubbed me the wrong way.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

3 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

So nicely condensed yet easy to absorb!

Very meaningful and applicable! Short, so you can easily re-read it every now and then to refresh the memory.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

2 people found this helpful

  • Overall
    4 out of 5 stars

Simple and logical concepts

The challenge will be implementation, and using the phrases in normal conversation, but it is a start.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    4 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars

Really great book - better than anticipated

the book intrigue me and for the price and the length I figured I would give it a shot. it actually had way more real world effective items in it that I expected to hear. it is one I will listen to again to really be able to pick up all the items in it

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Quick and Powerful

was a great easy listen, short and sweet straight the point and full of gold nuggets

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Just great

I don’t usually write reviews but this book is just pure greatness. You have to be able to dissect and fully understand everything that’s being said and apply it in your own way to your own day to day life.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Story
    5 out of 5 stars

AMAZING! A MUST READ FOR EVERY SALESMAN

I loved it! Right to the point. Excellent tools and set of words to pivot your sales pitch o negotiation to the next level. I am planing to listen to it a few times, take notes as the writer suggest and prepare the sentences according to the product or ideas that I want present.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Straight to fhe point!

Great life examples on how to use talking tecniques !! I loved it... I will definitely listen to it every month

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful