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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Length: 49 mins
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Developing Customer Services in the Black-Owned Business
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Publisher's summary
Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. She asks, "Has the legacy of enslavement negatively influenced our perspective on service versus servitude?"
This book is the result. The first in a series to use storytelling to demystify business processes in a way that is accessible, entertaining and informative. Developing Customer Service in the Black-Owned Business is the first in the Cracking a Nut Series which boldly addresses the problem of poor customer service with wit and honesty. You will chuckle, reminisce and hopefully gain new insights as you follow Paul and Bola as they discover the difference between service and servitude along the journey to setting up Boyzy Bistro.
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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The Invisible Heart
- An Economic Romance
- By: Russell D. Roberts
- Narrated by: Kirby Heyborne
- Length: 6 hrs and 57 mins
- Unabridged
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Overall4 out of 5 stars 85
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Performance4.5 out of 5 stars 72
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Story4 out of 5 stars 71
The Invisible Heart takes a provocative look at business, economics, and regulation through the eyes of Sam Gordon and Laura Silver, teachers at the exclusive Edwards School in Washington, D.C. Sam lives and breathes capitalism. He thinks that most government regulation is unnecessary or even harmful. He believes that success in business is a virtue. He believes that our humanity flourishes under economic freedom. Laura prefers Wordsworth to the Wall Street Journal.
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2 out of 5 stars
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One of Susie Bright's Misses
- By Anne in State College on 10-27-15
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The Winemaker's Secret
- A Starlight Cove Novel
- By: Cynthia Ellingsen
- Narrated by: Kate Rudd
- Length: 10 hrs and 37 mins
- Unabridged
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Overall4.5 out of 5 stars 598
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Performance4.5 out of 5 stars 502
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Story4.5 out of 5 stars 499
Abby Harrington’s family has dedicated their lives to cultivating the family vineyard and collecting vintage wines. But it takes only one night for the priceless collection to vanish, stolen during Abby’s grandparents’ sixtieth anniversary celebration. Then a devastating plane crash leaves her grandfather clinging to life in intensive care. Desperate to take action, Abby sets out to discover who stole the precious wine - and why. The clues lead her to dark truths about her family she is not prepared to face.
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2 out of 5 stars
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Whiney Main Females Need to go Away!!!
- By Lisa on 04-12-19
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The Solid Grounds Coffee Company
- By: Carla Laureano
- Narrated by: Teri Schnaubelt
- Length: 11 hrs and 16 mins
- Unabridged
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Overall4.5 out of 5 stars 25
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Performance4.5 out of 5 stars 20
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Story4.5 out of 5 stars 21
Analyn Sanchez can handle the long hours and arrogant clients that come with her job as a crisis management associate at Denver’s largest publicity firm. But when she’s asked to cover up a client’s misdeeds with serious moral and legal ramifications, she can no longer sacrifice her conscience for her career...and the cost is no less than her job. Ever since a devastating climbing accident in South America eight months ago, and a bad decision that dried up his sponsorships, professional rock climber Bryan Shaw has found himself at similar loose ends.
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5 out of 5 stars
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5+ stars: Best for last! (with a religious caveat)
- By Vibliophile on 02-05-23
By: Carla Laureano
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Success Is for You
- Using Heart-Centered Power Principles for Lasting Abundance and Fulfillment
- By: David R. Hawkins M.D. Ph.D
- Narrated by: David R. Hawkins M.D. Ph.D
- Length: 6 hrs and 10 mins
- Unabridged
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Overall4.5 out of 5 stars 353
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Performance5 out of 5 stars 295
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Story4.5 out of 5 stars 293
Success Is for You draws upon many concepts that fans of Dr. Hawkins will recognize and applies them to the world of business and the psychology of success. Expanding upon the illuminating discussion of the attractor patterns of success from Power vs. Force, this remarkable never-before-published book pulls back the curtain on the inner workings of the successful mind. Success, according to Dr. Hawkins, is an attitude we inhabit rather than a goal we strive for.
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5 out of 5 stars
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Actually some new stuff for me...
- By Amazon Customer on 03-28-17
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Fifteen Postcards
- The Old Curiosity Shop, Book 1
- By: Kirsten McKenzie
- Narrated by: Tracey Llewelyn
- Length: 10 hrs and 51 mins
- Unabridged
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Overall4.5 out of 5 stars 409
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Performance4.5 out of 5 stars 376
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Story4.5 out of 5 stars 374
Determined to save the antiques store she has inherited from ruin after the unexplained disappearance of her parents, Sarah Lester discovers a jumbled collection of vintage postcards that leads her on a journey through time. Unprepared for the story the postcards weave about their reclusive former owner, Sarah’s life is thrown into disarray as she is transported to Victorian London, colonial New Zealand, and to the British Raj in 19th-century India.
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2 out of 5 stars
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Disappointing and disorganized
- By Miranda on 03-16-22
By: Kirsten McKenzie
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Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- By: Jeff Tobe
- Narrated by: Jeff Tobe
- Length: 2 hrs and 48 mins
- Unabridged
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Overall4.5 out of 5 stars 92
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Performance4.5 out of 5 stars 83
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Story4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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5 out of 5 stars
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Hilarious and Charming, yet still Authentic
- By Michael Beyer on 02-09-23
By: Jeff Tobe
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The Blue Sweater
- Bridging the Gap between Rich and Poor in an Interconnected World
- By: Jacqueline Novogratz
- Narrated by: Jacqueline Novogratz
- Length: 10 hrs and 53 mins
- Unabridged
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Overall4.5 out of 5 stars 349
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Performance4.5 out of 5 stars 284
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Story4.5 out of 5 stars 289
The Blue Sweater is the inspiring story of a woman who left a career in international banking to spend her life on a quest to understand global poverty. It all started back home in Virginia, with the blue sweater, a gift that quickly became her prized possession - until the day she outgrew it and gave it away to Goodwill. Eleven years later in Africa, she spotted a young boy wearing that very sweater, with her name still on the tag inside.
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5 out of 5 stars
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A Heartfelt Testament
- By Gallantly Rabbit! on 01-23-11
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Stella's Story
- Thrown Away Children, Book 1
- By: Louise Allen
- Narrated by: Melanie Crawley
- Length: 8 hrs
- Unabridged
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Overall5 out of 5 stars 226
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Performance5 out of 5 stars 213
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Story5 out of 5 stars 213
Named after the lager that christened her at birth, Stella's life is characterised instability and neglect. Her teenage mother abandons her in the first few weeks of her life, and left in the 'care' of her father, she ends up lying deserted in a house with no food, no water, no clothes and no warmth. She eventually lands in the care of foster carer Louise, who is determined to change her life for the better.
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5 out of 5 stars
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Heartbreaking but so wonderful to see a happy ending
- By Amazon Customer on 11-14-24
By: Louise Allen
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A Crafty Killing
- Victoria Square Mystery, Book 1
- By: Lorraine Bartlett
- Narrated by: Jorjeana Marie
- Length: 8 hrs and 44 mins
- Unabridged
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Overall4.5 out of 5 stars 297
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Performance4 out of 5 stars 264
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Story4.5 out of 5 stars 258
The last thing Katie Bonner wanted was to become the manager of Artisans Alley. But when her business partner Ezra Hilton is found bludgeoned to death, she has no other choice. Business under Ezra had been faltering - but was it enough to provoke someone to murder? Only Katie can find the answer.
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3 out of 5 stars
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So-so
- By Kathi on 04-30-15