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Обнимите своих клиентов. Практика выдающегося обслуживания
- Джек Митчелл. Ключевые идеи книги
- Narrated by: Татьяна Маерс
- Length: 36 mins
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Обнимите своих клиентов. Практика выдающегося обслуживания
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Publisher's summary
Словами "Обнимите своих клиентов" Джек Митчелл кратко выражает главную причину процветания своего предприятия. Объятием он называет маленькие и большие знаки внимания, в которых проявляется забота о человеке. В книге собран уникальный опыт обретения лояльности клиентов. Американская сеть Mitchells Family of Stores торгует одеждой представительского класса, имеет годовой оборот 65 миллионов в год. Требования к персоналу там очень высоки. Продавец должен быть безупречно компетентен и вышколен, как королевский мажордом. Он должен знать все о своих клиентах. Где они работают, чем увлекаются, когда у них годовщина, какое вино они предпочитают и за какую спортивную команду болеют. Около 500 топ-менеджеров крупнейших американских компаний предпочитают одеваются именно в Mitchells Family.
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