Leadership isn’t just about titles—it’s about actions, influence, and handling challenges like gossip and accountability. In this episode, John Barney and Hilton Chapman dive into how workplace gossip spreads, how it impacts leadership, and what traits make a strong leader. They also break down what decision-makers look for when promoting the next generation of leaders.

Not all managers are leaders, and not all leaders have titles. In this episode, John Barney and Hilton Chapman discuss the key differences between the two and share real-world insights on leadership, mentorship, and workplace dynamics. Can you be both? Tune in to find out!

Join hosts John and Hilton for a light-hearted and insightful chat with Leighton Williams, a former 911 call taker and K9 Officer from St. Pete, Florida. In this fun episode, the trio shares plenty of laughs while diving into the real-world challenges of 911 centers. They explore how Quality Assurance (QA) plays a key role in making emergency operations smoother and more efficient. With engaging stories and a friendly vibe, this conversation offers a refreshing look at the human side of emergency response—where humor meets hard work and innovation. Tune in for a blend of candid insights, practical tips, and lots of fun!

Public safety thrives on strong partnerships! In this episode, John Barney & Hilton Chapman welcome Dominique Mathis to discuss how 911 centers, emergency services, and corporate safety teams can work together for better crisis response. From event security to business partnerships, we cover real success stories, challenges, and leadership strategies to build trust and teamwork.

911 dispatchers are the first, first responders, yet they are still classified as clerical workers. In this episode of The Director’s Dispatch, we dive into the push for reclassification and why it’s critical for the future of 911 professionals. Recognizing dispatchers as first responders isn’t just about a title—it’s about ensuring they receive proper training, mental health support, and the respect they deserve for the life-saving work they do every day. We’ll break down the challenges, the progress made so far, and how leaders and advocates can continue pushing for change.

From groundbreaking tools like Next Generation 911 (NG911) to AI-powered solutions, we’re diving into the innovations that are improving emergency response and saving lives.

In this episode, we discuss the challenges of adopting new systems, share real-world success stories, and highlight leadership strategies for embracing these changes. Whether you’re a 911 professional, a tech enthusiast, or just curious about the future of public safety, this episode has something for everyone.

In this episode, John Barney dives into his experience as a young professional stepping into the demanding role of a 911 Director at the age of 26. He shares insights on earning respect, overcoming challenges, and building trust within a team of seasoned professionals. From managing imposter syndrome to fostering personal and professional growth, John discusses the strategies and lessons that have shaped his leadership journey. Whether you’re an aspiring leader or a seasoned pro, this episode offers valuable takeaways on navigating leadership in public safety.

Explore the vital role of leadership in fostering strong partnerships between dispatchers and fire crews. From managing chaotic fire ground operations to building trust and overcoming communication challenges, we dive into how leadership drives effective teamwork and safety during emergencies.