Episode 12: Building Leaders from the Floor Up

Welcome back to The Director's Dispatch for Season Two! In this episode, John Barney and Hilton Chapman dive into the powerful theme of "leading without a title" and what that means in today’s evolving 911 environment. They’re joined by special guest Abigail Pestitti—a rising public safety telecommunicator—who shares her unexpected entry into the field, her growth over the past year, and how she's already becoming a mentor to others. The team gets real about mentorship, growth, and the value of relationships in the dispatch center. This episode is packed with raw stories, leadership insights, and a fresh perspective from the floor. If you're ready to challenge what leadership looks like in public safety, this episode is your starting point.