Episodios

  • Exploring AI’s Impact on Property Management: A Deep Dive with Wolfgang Croskey
    Apr 4 2025

    In this episode, I am joined by Wolfgang Croskey, Co-Founder of Crane.

    We discuss:

    (00:00:00) - Intro

    (00:01:10) - Crane applications

    (0:03:53) - Is AI a threat?

    (00:09:38) - AI tools available in the marketplace

    (00:22:24) - Phones and Phone Systems

    (00:31:02) - Crane

    (00:42:27) - Churn data and dashboard visualizations

    (00:53:41) - 2025 PM conferences


    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Wolfgang here:

    Wolfgang on LinkedIn

    Wolfgang on X

    Links to tools mentioned on this episode:

    Crane — https://www.joincrane.co

    Zapier — https://zapier.com

    Calendly — https://calendly.com

    Jotform — https://www.jotform.com

    Auto-GPT — https://github.com/Torantulino/Auto-GPT

    AutoGen — https://microsoft.github.io/autogen

    Microsoft Copilot — https://copilot.microsoft.com

    Grok — https://grok.com

    Smith.ai — https://smith.ai

    ShowMojo — https://www.showmojo.com

    AppFolio — https://www.appfolio.com

    Buildium — https://www.buildium.com

    Notion — https://www.notion.so

    Tenant Turner — https://www.tenantturner.com

    RingCentral — https://www.ringcentral.com

    Zoom — https://zoom.us

    Google Looker Studio — https://lookerstudio.google.com

    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    58 m
  • Group Rate Internet for SFR with Andrew Smallwood at Second Nature
    Mar 19 2025

    In this episode, I am joined by Andrew Smallwood, Chief Customer Officer at Second Nature.

    We discuss:

    (00:00:00) - Intro

    (00:02:25) - Special product launch: Group Rate Internet

    (00:07:36) - Where in the resident cycle does this get implemented?

    (00:14:42) - Sponsor: Second Nature

    (00:15:47) - Choosing ISPs

    (00:21:17) - Internet speeds

    (00:24:25) - Price increases & billing

    (00:29:26) - Second Nature’s approach to building this product

    (00:45:01) - What PMs can expect in terms of release

    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Mark here:

    Andrew on LinkedIn

    Second Nature

    Triple Win Property Management Podcast

    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    58 m
  • Asset Management Deep Dive with Mark Brower
    Feb 26 2025

    In this episode, I am joined by Mark Brower, Owner of Mark Brower Properties

    We discuss:

    (00:00:00) - Intro

    (00:01:18) - How PMs can create the most value

    (00:11:58) - Additional revenue streams for PMs through asset management

    (00:15:01) - Sponsor: Lineage

    (00:23:58) - Gauging performance via metrics

    (00:30:11) - Offering “unlimited services”

    (00:35:10) - What’s the closer in this offering?

    (00:52:18) - Effective communication with owners


    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Mark here:

    Mark on LinkedIn

    Mark Brower Properties

    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    1 h
  • A Conversation with Housing Economist & PM Trends Co-Author Jay Parsons
    Jan 30 2025

    In this episode, I am joined by Jay Parsons, Principal & Head of Investment Strategy at Madera Residential

    We discuss:

    (00:00:00) - Intro

    (00:02:00) - Jay’s background and career

    (00:05:06) - The impact of the shift toward professional property management

    (00:08:24) - How do large institutional landlords think about property management vs. single-home owners?

    (00:10:32) - Have owners become more involved over time?

    (00:13:05) - Leasing expectations

    (00:16:50) - State & Local regulations

    (00:22:21) - Section 8 reform

    (00:28:39) - Major takeaways from the PM Trends Survey

    (00:31:13) - How can Property Managers put themselves in the best light in the eyes of regulators and the general public?

    (00:37:38) - What should PMs expect over the next 4 years?

    (00:40:41) - How would you improve the survey for next time?

    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Jay here:

    Jay on X

    Jay on LinkedIn

    Jay’s newsletter

    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    43 m
  • Evernest Acquires Poplar: CEO Matthew Whitaker interviewed by Peter Lohmann
    Jan 22 2025

    In this episode, I am joined by Matthew Whitaker, Founder & CEO of Evernest

    We discuss:

    (00:00:00) - Intro

    (00:01:28) - integrating 9k doors into a large management company

    (00:04:18) - Communications with property owners

    (00:06:44) - Capital deployment plans

    (00:09:32) - Scaling challenges

    (00:13:09) - Growing into new markets

    (00:15:36) - Resources for listeners


    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Matthew here:

    Matthew on LinkedIn

    Evernest

    The Evernest Property Management Show

    Book: No Man's Land https://amzn.to/3Ch9tiz

    The PM Trends Report: https://www.leadsimple.com/pm-trends-report


    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    19 m
  • PM Trends Report Deep Dive w/ Jordan Muela
    Jan 9 2025

    PM Trends Report


    In this episode, I am joined by Jordan Muela, CEO of LeadSimple.

    We discuss:

    (00:00:00) - Intro

    (00:01:54) - Reflecting on the PM Trends report & survey findings

    (00:08:00) - The Buyer’s Pyramid

    (00:12:17) - Maintenance and repairs discussion in converting leads

    (00:14:39) - Aligning expectations

    (00:21:04) - Impacts on renewal rates

    (00:25:44) - Increasing lease-up times

    (00:28:50) - Property Management control

    (00:35:56) - Communication and response times

    (00:39:35) - PM companies vs. SaaS companies

    (00:44:43) - Industry growth

    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Jordan here:

    Jordan on X

    The Profitable Property Management Podcast

    Jordan on LinkedIn

    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    49 m
  • The Season 4 Finale with Jon Matzner
    Dec 30 2024

    In this episode, I am joined by Jon Matzner. We discuss our new podcast, called Lazy Leverage!

    We discuss:

    (00:00:00) - Intro

    (00:01:08) - Updates and announcements

    (00:03:28) - Introducing Lazy Leverage

    (00:06:55) - Twitter/X

    (00:20:31) - The Email disagreement

    (00:28:37) -Tool Recommendations


    Building your own yacht article: https://mailchi.mp/e2d02a4dcc8a/creating-your-own-yacht

    ⁠Listen to the Lazy Leverage Podcast ⁠PLAUD.ai

    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Jon here:

    Jon on X

    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    34 m
  • Product Leadership at AppFolio with Kyle Triplett
    Nov 27 2024

    In this episode, I am joined by Kyle Triplett, SVP of Product at Appfolio.

    We discuss:

    (00:00:00) - Intro

    (00:01:45) - Kyle’s background and career

    (00:07:37) - Appfolio’s approach to shipping fast and often

    (00:11:49) - Sponsor - Appfolio

    (00:13:22) - Why is the SMB space so attractive to Appfolio?

    (00:18:01) - What are some features or products that many folks aren’t aware of?

    (00:22:20) - FolioSpace

    (00:24:20) - Sponsor - Property Meld

    (00:25:39) - Where are we headed with AI?

    (00:35:26) - How do you know when a new product is ready for release?

    (00:40:16) - What caused Stack to get momentum and come to market?

    (00:44:18) - How do you evaluate core values?

    Learn more & connect with me here:

    ⁠Crane⁠, the private community for property management business owners.

    ⁠My Free PM Newsletter⁠

    ⁠RL Property Management⁠


    Learn more and connect with Kyle here:

    Kyle on LinkedIn

    Appfolio


    The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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    47 m
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