In this episode, I am joined by Wolfgang Croskey, Co-Founder of Crane.

We discuss:

(00:00:00) - Intro

(00:01:10) - Crane applications

(0:03:53) - Is AI a threat?

(00:09:38) - AI tools available in the marketplace

(00:22:24) - Phones and Phone Systems

(00:31:02) - Crane

(00:42:27) - Churn data and dashboard visualizations

(00:53:41) - 2025 PM conferences

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Wolfgang here:

Wolfgang on LinkedIn

Wolfgang on X

Links to tools mentioned on this episode:

Crane — https://www.joincrane.co

Zapier — https://zapier.com

Calendly — https://calendly.com

Jotform — https://www.jotform.com

Auto-GPT — https://github.com/Torantulino/Auto-GPT

AutoGen — https://microsoft.github.io/autogen

Microsoft Copilot — https://copilot.microsoft.com

Grok — https://grok.com

Smith.ai — https://smith.ai

ShowMojo — https://www.showmojo.com

AppFolio — https://www.appfolio.com

Buildium — https://www.buildium.com

Notion — https://www.notion.so

Tenant Turner — https://www.tenantturner.com

RingCentral — https://www.ringcentral.com

Zoom — https://zoom.us

Google Looker Studio — https://lookerstudio.google.com

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Andrew Smallwood, Chief Customer Officer at Second Nature.

We discuss:

(00:00:00) - Intro

(00:02:25) - Special product launch: Group Rate Internet

(00:07:36) - Where in the resident cycle does this get implemented?

(00:14:42) - Sponsor: Second Nature

(00:15:47) - Choosing ISPs

(00:21:17) - Internet speeds

(00:24:25) - Price increases & billing

(00:29:26) - Second Nature’s approach to building this product

(00:45:01) - What PMs can expect in terms of release

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Mark here:

Andrew on LinkedIn

Second Nature

Triple Win Property Management Podcast

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

In this episode, I am joined by Mark Brower, Owner of Mark Brower Properties

We discuss:

(00:00:00) - Intro

(00:01:18) - How PMs can create the most value

(00:11:58) - Additional revenue streams for PMs through asset management

(00:15:01) - Sponsor: Lineage

(00:23:58) - Gauging performance via metrics

(00:30:11) - Offering “unlimited services”

(00:35:10) - What’s the closer in this offering?

(00:52:18) - Effective communication with owners

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Mark here:

Mark on LinkedIn

Mark Brower Properties

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.