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Host: Jesse Smith, VP @ Performance Health Partners

Guest: Jarvis T. Gray, The Quality Coaching Co.

In this episode of the Excellence in Healthcare podcast, Jarvis shares a recently recorded webinar that he conducted in partnership with Performance Health Partners, and Jesse Smith. Together, they delve into the transformative topic of shifting from reactive to proactive risk management in healthcare using the powerful tool of Failure Modes and Effects Analysis (FMEA). This conversation is rich with practical advice, innovative strategies, and leadership insights critical for healthcare organizations aiming to achieve exceptional safety and quality performance.

Key Topics Discussed:

1. Understanding Risk Management Paths
   • The distinction between reactive and proactive risk management strategies.
   • The role of Root Cause Analysis (RCA) in reactive management and its limitations.
   • Emphasizing proactive strategies to anticipate and mitigate potential risks.
2. The Power of FMEA in Healthcare
   • Introduction to FMEA as a tool for high reliability organizations.
   • Steps for conducting an FMEA and integrating it with organizational processes.
3. Benefits of a Proactive Approach
   • How early risk identification can result in significant cost savings.
   • The enhancement of decision-making and organizational reputation.
4. Engaging the Healthcare Team
   • The importance of cross-disciplinary teams in the FMEA process.
   • Tips for fostering team collaboration and leveraging diverse perspectives.
5. Action-Oriented Risk Mitigation
   • Developing and implementing targeted actions to tackle prioritized risks.
   • Sustaining improvements through ongoing monitoring and engagement.
6. Practical Application and Extended Use
   • Examples of FMEA application in medication safety, patient fall reduction, and more.
   • Extendable use of FMEA across non-clinical areas for overall organizational reliability.

Final Thoughts: Jarvis underscores the crucial shift from problem-reaction to problem-prevention, advocating for a proactive risk management mindset as a core component of healthcare excellence. This episode is a clarion call for healthcare leaders to harness the full potential of FMEA to create safer and more efficient healthcare delivery systems.

Contact Information:

• Connect with Jarvis T. Gray on LinkedIn
• Connect with Jesse Smith on LinkedIn

Be sure to tune into this episode for a comprehensive guide on leveraging FMEA for proactive risk management, and to gain insights into achieving high reliability and excellence in healthcare organizations. Don't miss it!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Dalita Davis-Whitmore, AVP of Nursing, UF Health Jacksonville

Dive into this inspiring episode of the Excellence in Healthcare podcast, where Jarvis T. Gray engages in a riveting conversation with Dr. Dalita Davis-Whitmore, Associate Vice President of Nursing at UF Health Jacksonville. Dr. Dalita shares her captivating journey from an aspiring physician to a distinguished nursing leader who emphasizes the power of persistence and the impact of strong mentorship. Throughout the episode, gain insights into the essence of nursing excellence, leadership, challenges, and strategic solutions in healthcare.

Key Topics Discussed:

1. Dr. Dalita's Career Journey
   • Transition from aspiring pediatrician to a nursing career influenced by personal circumstances.
   • Rising through nursing roles by setting and achieving successive goals.
   • Impact of challenges and motivations that fueled her leadership ascent.
2. Leadership Insights
   • The importance of understanding one's 'why' in leadership roles.
   • Driving excellence through competence, learning, and overcoming rejection.
3. Challenges and Strategies
   • Highlighting the importance of employee engagement to enhance patient care quality.
   • Drawing parallels between employee and patient experience for successful healthcare outcomes.
4. Personal Growth and Fitness Journey
   • Paralleling dedication from competitive bodybuilding to nursing leadership achievements.
   • Building discipline, resilience, and dealing with rejection.
5. Pursuit of Healthcare Excellence
   • Dr. Dalita's definition emphasizes empowering others to achieve their full potential.
   • Sharing knowledge and mentoring as instrumental in her leadership philosophy.

Dr. Dalita stresses the vital role of focusing on employee engagement to drive overall excellence in patient care. Her journey showcases the blend of determination, resilience, and impactful mentoring needed to rise above challenges.

Contact Information:
• Connect with Dr. Dalita Davis-Whitmore on LinkedIn
• Connect with Jarvis T. Gray on LinkedIn

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Carla Washington, VP of Operations for Vivent Health

Join us for a captivating episode of the Excellence in Healthcare podcast as Jarvis welcomes Carla Washington, a remarkable leader in community health. As the VP of Operations for Vivent Health in Wisconsin, Carla shares her inspiring journey from a volunteerism presentation in college to becoming a pivotal advocate in the fight against HIV. This episode delves into community healthcare leadership, the unique challenges of serving the HIV population, and strategic insights to foster healthcare excellence.

Key Topics Discussed:

1. Carla's Background and Journey:
   • Introduction to nonprofit and healthcare sectors.
   • The progression into healthcare operations with a head for business and a heart for nonprofit work.
   • The impact of diverse roles across research, public health, and hospital settings.
2. Pathways into Community Healthcare:
   • Exploring non-traditional career paths and the importance of degrees in business.
   • Identifying opportunities in federally qualified health centers (FQHCs).
   • The value of Lean and Six Sigma for broadening healthcare roles.
3. Challenges and Strategies:
   • Addressing challenges in reaching hard-to-reach populations.
   • The importance of marketing and community engagement.
   • Developing organizational strategies and standardization efforts.
4. Excellence in Healthcare:
   • Defining healthcare excellence by aligning mission and patient experience.
   • Recognizing the role of empathy, partnership, and the patient journey.
   • Encouraging quality care through a holistic approach.
5. Leadership Insights:
   • The evolving journey of leadership.
   • Embracing fairness, empathy, and servant leadership in healthcare.
   • Valuing team achievements and fostering a supportive environment.
6. Future Focus:
   • Emphasis on standardization and collaboration.
   • Addressing rising numbers in specific patient populations.
   • Expanding community awareness of the services offered by Vivent Health.

Final Thoughts: Carla underlines the importance of aligning mission-driven work with patient experience to achieve true healthcare excellence. By continually addressing the complex challenges faced by individuals living with HIV and promoting health equity, she champions a vision where strategic operations and compassionate care coexist.

Contact Information:

• Connect with Carla Washington on LinkedIn
• Connect with Jarvis Gray on LinkedIn

Be sure to tune into this episode for a wealth of insights into community healthcare leadership, operational strategies, and fostering environments that support the holistic treatment of patients. Don't miss it!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Dr. Richard Vazquez, Founder, CEO, and CMO of SafeStart Medical

In this engaging episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with Dr. Richard Vazquez, a seasoned surgeon and innovative entrepreneur at the helm of SafeStart Medical. Together, they explore Dr. Vazquez's journey from a leadership position in surgery to pioneering efforts in preventing "never events" in healthcare. Tune in for an enlightening discussion on leadership, patient safety, entrepreneurship, and the continuous pursuit of excellence in healthcare.

Key Topics Discussed:

1. Dr. Vazquez's Background and Journey
   • Chicago roots and educational background in medicine and bioengineering.
   • Transition from cardiovascular thoracic interest to general surgery.
   • Long tenure and leadership roles at Northwestern University's Feinberg School of Medicine.
2. Motivations for SafeStart Medical
   • Vision of eradicating surgical never events.
   • Importance of involving patients as active members of their healthcare team.
3. Leadership and Entrepreneurship Insights
   • Transition from managing a rock band to leading healthcare teams.
   • The entrepreneurial challenge of merging healthcare expertise with business acumen.
4. Challenges and Solutions in Healthcare Organizations
   • Importance of feedback in entrepreneurship.
   • Strategies for overcoming organizational barriers to innovation.
5. Planning for Success
   • The critical role of perception, value proposition, and stakeholder management.
   • Emphasizing continuous quality improvement and high reliability in healthcare.

Final Thoughts: Dr. Vazquez reflects on the importance of planned success and strategic improvements in healthcare processes. He underscores the significance of focusing on patient safety, nurturing collaboration, and fostering a culture of feedback and innovation.

Contact Information:

• Connect with Dr. Richard Vazquez on LinkedIn
• Connect with Jarvis Gray on LinkedIn

Join us for an episode filled with expert insights on achieving operational excellence in healthcare. Discover innovative strategies for enhancing patient safety and experience the inspiring journey of a healthcare leader turned entrepreneur. Don't miss it!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Spence Byrum, CEO of HRS Consulting

Episode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray is joined by the inspirational Spence Byrum, CEO of HRS Consulting. Spence shares his distinctive journey from being a Coast Guard pilot to leading transformative healthcare projects, focusing on high reliability and excellence. This episode delves into the world of leadership, challenges in technology adoption, and strategies to revolutionize healthcare environments.

Key Topics Discussed:

1. Spence's Background and Journey
   • Transition from Coast Guard aviation to healthcare leadership.
   • Experience with NATO, U.S. military branches, and several healthcare organizations.
2. Leadership Insights
   • Emphasis on collaboration as a core component of achieving success.
   • Importance of building a cohesive team aligned with organizational visions.
3. Challenges and Solutions in Healthcare
   • Adoption of technology and its challenges within healthcare systems.
   • Stories that illustrate the successful implementation of standardized processes.
4. Building High Reliability Organizations
   • Importance of a top-down approach in cultivating a culture of accountability.
   • Case examples of successful organizational transformation.
5. Embracing Change and Using Technology
   • Benefits of AI and other modern technologies in enhancing patient care.
   • Need for a systemic approach to new technology implementation for full potential.
6. Focus on Team Engagement
   • Prioritizing investments in human capital to retain experienced healthcare staff.
   • The impact of leadership on quality outcomes and employee satisfaction.

Final Thoughts: Spence underscores the importance of investing in people alongside technology for sustained healthcare excellence. He highlights the need for open communication, standardized processes, and embracing technology to improve patient outcomes.

Contact Information:

• Connect with Spence Byrum at HRS Consulting or email at sbyrum@hrsconsults.com
• Connect with Jarvis Gray on LinkedIn or email at jarvis.gray@the-qcc.com

Tune into this powerful episode for insights into high reliability in healthcare, leadership strategies, and the balance between technology and people-centric care models. Don’t miss it!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray, The Quality Coaching Co.

Guest: Melody Mulaik, President of Revenue Cycle Coding Strategies LLC

Episode Overview: Join us for this insightful episode of the Excellence in Healthcare podcast as Jarvis welcomes a special guest, Melody Mulaik , a pioneer in the revenue cycle space. Melody, President of Revenue Cycle Coding Strategies LLC, shares her unique journey from industrial engineering to leading a successful healthcare-focused business. This episode is packed with leadership insights, challenges, practical advice, and strategies for achieving excellence in healthcare.

Key Topics Discussed:

1. Melody's Background and Journey
   • Industrial engineering background and transition to healthcare.
   • Experience at Grady Health System and Metifis Physician Services.
   • Founding Revenue Cycle Coding Strategies LLC.
2. Leadership Insights
   • Importance of hiring the right people and fostering a collaborative environment.
   • Leadership principles centered on teamwork, listening, and employee empowerment.
3. Challenges and Strategies
   • Transition to a virtual work environment during COVID-19.
   • Ongoing efforts to maintain employee engagement in a virtual company.
   • Introduction of a "Culture Club" and leveraging Microsoft Teams for engagement.
4. Focus on Patient Financial Experience
   • The significance of timely and accurate billing for positive patient experiences.
   • Strategies for improving the patient financial experience across healthcare organizations.
5. Process Improvement as a Superpower
   • Using industrial engineering principles for process improvement in healthcare.
   • Emphasis on flowcharting and understanding the bigger picture to enhance processes.
6. Future Planning and Mentorship
   • Preparing for changes such as new telemedicine codes.
   • Encouraging mentorship and succession planning in healthcare.

Final Thoughts: Melody emphasizes the continuous pursuit of excellence in healthcare, viewing it as a journey. She highlights the importance of striving for excellence despite challenges and the need for collaboration and communication within organizations.

Contact Information:

• Connect with Melody Mulaik on LinkedIn for further insights and potential collaboration. Her email is available through her LinkedIn for direct inquiries.

Be sure to tune into this episode for a wealth of insights into healthcare leadership, revenue cycle strategies, and ways to enhance operational excellence within healthcare organizations. Don't miss it!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Join us for a compelling episode of Excellence in Healthcare, where host Jarvis T. Gray sits down with Brandon Jones, the Associate Vice President of Health Center Capacity Building at the National Association of Community Health Centers. Brandon shares his extraordinary journey from wanting to be a doctor to becoming a leading healthcare executive with a profound impact on community health centers nationwide.

In this episode, we delve into:

• Workforce Development Challenges: Unpack the pressing issue of workforce shortages in healthcare and discover innovative solutions such as career pipeline programs and partnerships designed to upskill and retain staff.
• Financial Readiness and Value-Based Care: Learn about the evolution of health centers from humble beginnings to sophisticated operations capable of competing with major hospitals. Brandon provides invaluable insights on preparing for value-based care reimbursement models.
• Leadership and Impact: Hear about Brandon’s experiences as a servant leader and gain practical advice on fostering a supportive and effective work environment, emphasizing the importance of listening and hands-on leadership.
• Funding and Government Support: Get a clear understanding of HRSA’s role in funding community health centers and how enhanced reimbursement models and compliance measures ensure quality care for underserved communities.

This episode offers a wealth of knowledge and actionable insights for healthcare leaders and executives, particularly those interested in the future of community health centers and rural healthcare. Don’t miss this chance to be inspired by Brandon’s dedication and passion for breaking down barriers in healthcare.

Tune in now and find out how you can make a difference in your community!

Stay connected, stay motivated, and let's push for excellence in healthcare together!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Welcome back to the Excellence in Healthcare Podcast with your host, Jarvis T. Gray! In this compelling episode, we conclude our journey through Jarvis's groundbreaking new book, "Mastering Healthcare Excellence." Focused on Chapter 8 - "The Path Forward: Sustaining Excellence in Healthcare," this episode isn’t just a recap; it’s your guide to embedding excellence into every layer of healthcare operations.

Join us as Jarvis delves into the essential tools and strategies that form the backbone of the Healthcare Business Excellence Model. He’ll revisit critical pillars such as transformative leadership, relentless customer focus, data-driven decision making, empowered employees, process optimization, and a culture of innovation. Learn how these interconnected elements can help your organization cut through the complexities of modern healthcare challenges, leading to innovative and practical solutions.

In a captivating example, Jarvis walks us through a hypothetical case study of Riverview Medical Center, demonstrating how real-world application of these strategies can lead to remarkable improvements in patient satisfaction, operational efficiency, and employee engagement. From leadership development programs to comprehensive patient journey mapping and advanced analytics systems, discover actionable steps to implement within your teams that drive sustained excellence.

We also explore additional strategies that further enrich and support transformative efforts, such as comprehensive quality control systems, team-based care models, sustainability practices, expanded telehealth services, and ongoing professional development. These insights will equip you to lead your organization towards a future where excellence is not just an aspiration but a daily reality.

Healthcare innovators and leaders, don’t miss out on this enriching episode! Whether you're grappling with operational challenges, striving for better patient outcomes, or looking to foster a culture of continuous improvement, this episode is packed with invaluable insights. Tune in to empower yourself with the knowledge and tools needed to push the boundaries of what’s possible in healthcare.

Grab your copy of "Mastering Healthcare Excellence" and join Jarvis on this transformative journey. Subscribe, share with your peers, and let's continue to transform healthcare together!

Connect with Us:

• Check Out The Podcast Website
• Connect w/ Jarvis on LinkedIn

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.