CUSTOMER EXPERIENCE - AFTER
PART 2
The beginning of a new year is a good opportunity to start planning for the year, thinking about what you might like to achieve, how much you would like to earn and the problems and successes you think you might have.  Customer Experience is a good way of thinking about the planning and....
in this podcast we discuss how we as creatives can look at engaging with customers once they become customers.   Ali and Tania discuss the different methods of keeping touch with customers and when it would and wouldn't be the best thing to do to keep in touch with customers.  Customer service ideas that go above and beyond when appropriate and how they can impact your arts business in a positive way.

CUSTOMER EXPERIENCE - BEFORE
PART 1
https://tea.buzzsprout.com/1208858/9683152-topic-customer-experience-before-part-1-tania-tea-podcaster-ali-kiikstart-talk-business-for-creatives

Ali Uren is a regular guest on this podcast and is highly regarded in the field of business innovation and leadership, delivering Innovation and Leadership from gaps, threats and risks.

"We've never been one for putting people in boxes - ourselves included."

Kiikstart is based in Australia but with a global focus. We are unique in the fact that we find innovation and new business opportunities from skill gaps, threats and risks.

The experiences of 2020 have largely shown that while the speed of innovation has increased, the processes, business models and staff skillset have largely failed to keep pace. A challenging and overwhelming thought no doubt, but it is possible to plan a way forward and close the gap between here and now and where you need to be.

For over 12 years, Kiikstart has had the benefit of working successfully with over 2000 people to create new careers in times of challenge, plus multiple businesses who are brave enough to ask 'what if…?'

We work with businesses and individuals that want to use their ambition and influence for positive impact and are looking for new tactics and skills to solve modern problems through innovation."

Kiikstart Website
https://www.kiikstart.com

Ali works with many different businesses and individuals to help them build the best business they possibly can while understanding what they want to achieve.

We are very fortunate to have Ali providing information and experience via podcast chats.

Please contact Ali for further information
 https://www.kiikstart.com/contact/

This link will take you to all the podcasts and worksheets that Ali from Kiikstart has generously donated to listeners of this podcast including worksheets for this podcast.
An idea when thinking about a business plan for the year is to download all the documents that Ali has provided answer the questions and once you are finished you will actually have a business plan!
Thank you so much Ali for all the support you give this arts community via this podcast.

Downloadable Documents from Kiikstart

I would like to acknowledge that music played on my Podcast is an original tune by 

David Innocente, Jazz Musician/Artist - "One Thing Led to Another"