CUSTOMER EXPERIENCE - AFTER
PART 2
The beginning of a new year is a good opportunity to start planning for the year, thinking about what you might like to achieve, how much you would like to earn and the problems and successes you think you might have.  Customer Experience is a good way of thinking about the planning and....
in this podcast we discuss how we as creatives can look at engaging with customers once they become customers.   Ali and Tania discuss the different methods of keeping touch with customers and when it would and wouldn't be the best thing to do to keep in touch with customers.  Customer service ideas that go above and beyond when appropriate and how they can impact your arts business in a positive way.

CUSTOMER EXPERIENCE - BEFORE
PART 1
https://tea.buzzsprout.com/1208858/9683152-topic-customer-experience-before-part-1-tania-tea-podcaster-ali-kiikstart-talk-business-for-creatives

Ali Uren is a regular guest on this podcast and is highly regarded in the field of business innovation and leadership, delivering Innovation and Leadership from gaps, threats and risks.

"We've never been one for putting people in boxes - ourselves included."

Kiikstart is based in Australia but with a global focus. We are unique in the fact that we find innovation and new business opportunities from skill gaps, threats and risks.

The experiences of 2020 have largely shown that while the speed of innovation has increased, the processes, business models and staff skillset have largely failed to keep pace. A challenging and overwhelming thought no doubt, but it is possible to plan a way forward and close the gap between here and now and where you need to be.

For over 12 years, Kiikstart has had the benefit of working successfully with over 2000 people to create new careers in times of challenge, plus multiple businesses who are brave enough to ask 'what if…?'

We work with businesses and individuals that want to use their ambition and influence for positive impact and are looking for new tactics and skills to solve modern problems through innovation."

Kiikstart Website
https://www.kiikstart.com

Ali works with many different businesses and individuals to help them build the best business they possibly can while understanding what they want to achieve.

We are very fortunate to have Ali providing information and experience via podcast chats.

Please contact Ali for further information
 https://www.kiikstart.com/contact/

This link will take you to all the podcasts and worksheets that Ali from Kiikstart has generously donated to listeners of this podcast including worksheets for this podcast.
An idea when thinking about a business plan for the year is to download all the documents that Ali has provided answer the questions and once you are finished you will actually have a business plan!
Thank you so much Ali for all the support you give this arts community via this podcast.

Downloadable Documents from Kiikstart

I would like to acknowledge that music played on my Podcast is an original tune by 

David Innocente, Jazz Musician/Artist - "One Thing Led to Another"

CUSTOMER EXPERIENCE
PART 1
In this podcast we discuss how we as creatives we want our customers to feel about our work before they become a customer.  Ali and Tania discuss how understanding this helps in creating content for websites and social media to promote your creative work. Quite often the purchase of Art, Music and Creative Works can be a unique emotional experience for the customer and understanding that will help build an Arts Business.

Ali Uren is a regular guest on this podcast and is highly regarded in the field of business innovation and leadership, delivering Innovation and Leadership from gaps, threats and risks.

"We've never been one for putting people in boxes - ourselves included."

Kiikstart is based in Australia but with a global focus. We are unique in the fact that we find innovation and new business opportunities from skill gaps, threats and risks.

The experiences of 2020 have largely shown that while the speed of innovation has increased, the processes, business models and staff skillset have largely failed to keep pace. A challenging and overwhelming thought no doubt, but it is possible to plan a way forward and close the gap between here and now and where you need to be.

For over 12 years, Kiikstart has had the benefit of working successfully with over 2000 people to create new careers in times of challenge, plus multiple businesses who are brave enough to ask 'what if…?'

We work with businesses and individuals that want to use their ambition and influence for positive impact and are looking for new tactics and skills to solve modern problems through innovation."

Kiikstart Website
https://www.kiikstart.com

Ali works with many different businesses and individuals to help them build the best business they possibly can while understanding what they want to achieve.

We are very fortunate to have Ali providing information and experience via podcast chats.

Please contact Ali for further information
 https://www.kiikstart.com/contact/

This link will take you to all the podcasts and worksheets that Ali from Kiikstart has generously donated to listeners of this podcast.  Thank you so much Ali

Downloadable Documents from Kiikstart

I would like to acknowledge that music played on my Podcast is an original tune by 

David Innocente, Jazz Musician/Artist - "One Thing Led to Another"

"Rebecca Hartman-Kearns a graduate of the South Australian School of Art is an exciting artist working in the field of glass.

Rebecca has exhibited in a variety of national galleries such as Adelaide Festival Centre, Jam Factory Contemporary Craft and Design Centre and the SA Museum's "Waterhouse Natural History Art Prize", Apotz Cruz, Hahndorf Academy and Amy Worth Gallery. Rebecca also had a solo show during the "Art in the East End, Come Out Festival" where she was awarded the "Mancorps Critics Choice Award".

In 2005 the International Glass Art Society Conference was hosted in Adelaide where Rebecca was awarded third prize in the International Student Exhibition. This international recognition of her unique and original work resulted in an invitation to exhibit in a two-person show "Aurora Australis" at the "Luniverre Gallery", Paris. In 2009 Rebecca was one of 3 Australian Glass artists to be invited to exhibit in "Glashart 2009" held in the Netherlands which resulted in her work being collected to appear in the prestigious "Bragotti Gallery", Amsterdam.

Rebecca's work has appeared in Publications such as Craft Arts International as well as the prestigious New Glass Review 26 and again in edition 28, where 895 artists from 40 countries submitted work to be chosen and her work was one of only 100 to be published.

Her passion for exploring new ideas and creative ways of pushing past boundaries in her making process, concept development and presentation, has resulted in Rebecca establishing a significant profile as a South Australian artist."

https://www.artworxgallery.com.au/artworx-artists/rebecca-hartman-kearns

Artworx Online Gallery
https://www.artworxgallery.com.au/online-gallery

"Artworx Gallery & Gifts opened in October 2005 in the historic river port of Goolwa, 80 kilometres south of South Australia's capital city of Adelaide. Within months of opening, it had established itself as a must-see venue and within a year was being hailed as the finest contemporary gallery on the Fleurieu.

Its success has been confirmed by the SA Great organisation and the Southern Alexandrina Business Association, who have both made special Awards to Artworx in recognition of the gallery's contribution to the local arts scene and local artists.

Displaying original art, jewellery, sculptures and gifts, Artworx Gallery and Gifts is located in the centre of Goolwa's heritage precinct, in an 1850s stone cottage and warehouse near the town's restaurants, hotels and historic wharf and railway station, where paddle steamers and steam trains rule........

https://www.artworxgallery.com.au/

Artworx Location in South Australia
https://www.artworxgallery.com.au/location

"I think Rebecca and I could have talked for hours which would have been a very long podcast!  I love Rebecca's energy, passion for social issues and her amazing artistic talent to produce beautiful and thought provoking art. Rebecca to me is a great example of an Entrepreneurial Artist, taking risks, pushing herself artistically while keeping a good balance between business and art.  It was such a pleasure to meet Rebecca and I suspect that we will keep in touch with many more chats to come!"
Tania Ingerson Podcaster/Founder TEA The Entrepreneurial Artist Podcast


I would like to acknowledge that music played on my Podcast is an original tune
"One Thing Led to Another"  by  David Innocente, Jazz Musician/Artist

https://www.innocente.com.au/