This episode first published in May 2023.

It’s as if we have a new toy. When Open AI released Chat GPT-3 last November, and made it fully accessible to the public, it suddenly changed how we can create engaging and relevant content for our audiences, with just a few prompts.

Not only can we CREATE content, but we can also gather valuable insights into customer behaviours and preferences like never before. By analyzing the data generated by customer interactions, businesses can identify patterns and trends they can use to optimize their strategies.

But it’s all so new for so many of us. What exactly can we do with this NEW TOY?

Listen For
2:00 Understanding Generative AI as a Tool
6:35 Mega Prompting for a Consistent Brand Voice
8:06 Personalizing Content with AI
19:41 Ethical Considerations in AI

Guest: Brad Williamson, Lead Strategist Catch Digital
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Sound is powerful.

Doug connects Dallas Taylor of the Twenty Thousand Hertz podcast to explore the remarkable influence of audio on human connection and branding. From the hidden magic of Sonic branding to how podcasts create lasting bonds, they uncover why audio remains one of our most potent yet underutilized senses.

They also dive into the darker side of audio, discussing the rise of deep fake technology and its impact on trust in the digital age. Whether you’re a PR professional or just curious about sound’s role in our lives, this episode offers valuable insights into the world of audio.

Listen For
4:17 Audio’s Hidden Powers
6:58 Sonic Branding’s Emotional Impact
11:41 Audio and Deep Fakes
20:55 Answer to Question Posed Last Week by Dean Heuman

Guest: Dallas Taylor
Website
Dallas’ podcast 20 Thousand Hertz

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How do you navigate leadership changes, even when the decisions make little sense?

In this episode, Doug and Dean Heuman tackle the challenges of handling leadership transitions, especially when the choices seem controversial. Using the recent example of the Edmonton Oilers hiring a new GM, they explore the delicate balance between maintaining trust, managing emotions, and ensuring transparency. Heuman introduces the EFA (Emotion, Fact, Action) approach as a framework for communicators to manage such transitions effectively, stressing the importance of addressing internal and external concerns.

When leadership decisions ripple across employees, sponsors, and the broader community – the challenges become intricate, and the stakes are higher.

Listen For:
5:51 The Ripple Effect of Leadership Changes
7:59 Edmonton Oilers: A Leadership Change Breakdown
12:42 The EFA Method: Managing Emotions First
18:19 When to Question a Leadership Change
20:12 Answer to Last Episode’s Question From Guest Akeem Anderson

Guest: Dean Heuman, Focus Communications
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As the stakes grow higher in today's fast-paced, interconnected world, top executives are increasingly turning to social and other digital platforms to shape their public personas, engage with critical social issues, and build direct connections with key stakeholders. A new report explores the public relations and communications strategies behind these efforts and how this shift is redefining leadership in the digital age.

Listen For
6:32 Executives are Moving Beyond Just Sharing Company News
9:51 Authenticity and Thumb-Stoppers
13:33 Building a Consistent Voice
16:24 Multi-Channel Presence
19:14 Answer to Last Episode’s Question From Guest Shayoni Lynn

Guest: Akeem Anderson, H Advisors Abernathy
LinkedIn

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There is an anatomy of a disinformation campaign.

In this episode we reveal the tactics that make false narratives so dangerously effective. From the subtle beginnings of a lone post to the orchestrated amplification by bots, and finally, the unwitting spread by receptive hosts. These campaigns infect the public psyche faster than you can blink.

But we can fight back. We can invest in early warning systems, develop proactive diagnosis and intervention, and perhaps most uniquely, we can conduct experiments to test different interventions and techniques on audiences – simulating exposure to disinformation in a controlled environment.

Listen For:
4:40 Understanding the Life Cycle of Disinformation
9:36 The Role of Receptive Hosts (or DisInfluencers)
11:15 Importance of Early Warning Systems
15:06 Experimentation and Simulated Exposure

Guest: Shayoni Lynn, Lynn Group
Website | LinkedIn

How Hate Spreads: How Hate Spreads: A briefing note from The Misinformation Cell - Lynn

Mpox and Conspiracy Theories: Mpox and conspiracy theories - Lynn

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This is a Replay from Episode 79 which first published in January 2023.

In this age of misinformation and disinformation we can all agree lies and deception are bad right?

Aren’t they?

Philosophers, psychologists, economists – and all those morality experts on social media have always insisted deception harms trust.

Four Behavioral Science studies done through the Wharton School at the University of Pennsylvania show that assertion just isn’t true. In fact, there lies we hear, knowing they are lies, that make us trust those liars even more.

So what’s the truth about lying?

Listen For
4:02 Pro Social Lies and Trust
11:06 Altruistic Lies and Moral Credit
14:14 Cultural Differences in Lying
18:08 Lying in Politics

Guests Maurice Schweitzer, PhD and Emma Levine, PhD:
Emma.Levine@chicagobooth.edu
Schweitzer@wharton.upenn.edu

Link to Emma and Maurice’s study Prosocial Lies: When deception breeds trust

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Narratives matter.

In a world where information spreads faster than ever, understanding and managing the stories that shape public perception is crucial. Constellation is an advanced narrative intelligence platform by Blackbird.AI designed to identify and mitigate reputational risks before they spiral out of control.

For marketing and public relations professionals, the stakes have never been higher. With a single post capable of damaging a brand's reputation, knowing how to detect and respond to harmful narratives is essential.

Listen For:
3:23 The Importance of Narrative Intelligence in Managing Public Perception
4:41 AI Powered Risk Assessment for Organizations
10:30 Real World Applications and Case Studies
13:31 Mitigating Narrative-Driven Risks in Financial and Political Sectors

Guest: Dan Lowden
Website| LinkedIn

Articles

• Indian Disinformation Aims to Sow Division in Bangladesh Following Ousting of Prime Minister
• Go Inside the UK Riot’s Harmful Narratives and Disinformation Campaigns

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Helping a brand within a heavily regulated industry develop a positive reputation can be a challenge.

Tobacco, alcohol, adult entertainment, pharmaceuticals, firearms, cryptocurrency, or cannabis. These sectors face stringent regulations and significant public scrutiny.

They also present incredible opportunities for marketers willing to navigate these hurdles. In this episode we explore the strategies needed to effectively promote products and services in tough industries, where traditional marketing approaches often fall short, and innovative, compliant strategies are keys to success.

Listen For
9:05 Overcoming Industry Challenges Through Earned Media
11:45 The Importance of “Receipts”
14:32 Engaging the Canna-Curious Segment
19:11 Leveraging Testimonials and Case Studies for Older Demographics

Guest: Michael Mejer, Green Lane Communication
Website | Email | Michael’s LinkedIn | Green Lane Communication’s LinkedIn | Instagram

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