• Watch Full Video Episode
• Introduction to Family Succession (00:00:00)
• Importance of Defined Roles (00:02:22)
• Dr. Weiman's Insights on Family Businesses (00:03:15)
• Clarity in Decision-Making (00:06:02)
• Ron Tinner's Transition Story (00:07:29)
• Jessica's Initial Involvement (00:09:00)
• Coaching Dynamics (00:10:21)
• Jessica's Greatest Challenge (00:11:07)
• Motivating Gen Z Technicians (00:12:38)
• Finding Young Technicians (00:15:59)
• Challenges of Inheriting Staff (00:16:56)
• Boundaries in Family Business (00:17:53)
• Succession Planning Insights (00:20:01)
• Role of Non-Family Advisors (00:21:08)
• Identifying Successors (00:22:06)
• Family Dynamics and Relief (00:24:06)
• Financial Considerations in Succession (00:25:11)
• Understanding Roles in Succession (00:25:26)
• The Challenge of Letting Go (00:28:49)
• Work-Life Balance for Owners (00:29:09)
• Support and Learning from Failure (00:30:23)
• Alignment of Values (00:31:24)
• Understanding Communication Styles (00:33:14)
• Transitioning Authority (00:35:30)
• Succession Planning Insights (00:35:58)
• Future Considerations (00:36:59)
• Annual Succession Review (00:37:38)

Hunt examines technician cost management within automotive repair shops shop management systems. He explores the issue of inaccurately reported labor costs, which frequently misrepresent the true financial health of the business.

Hunt discusses the underlying reasons for this discrepancy, and how they calculate technician compensation. The episode talks to various methodologies that can be employed to rectify these inaccuracies, ensuring that shop owners possess a more precise understanding of their financial obligations.

The objective of this episode is to empower our listener with actionable insights that can lead to improved profitability and operational efficiency in their businesses.

Takeaways:

• The podcast discusses the critical issue of accurately recording technician costs in shop management systems, which is often miscalculated, leading to significant profit discrepancies.
• The episode emphasizes the importance of revising technician cost methods to reflect true expenses, thereby enhancing financial transparency and operational efficiency.
• Listeners are urged to assess their current payroll structures and make necessary adjustments to ensure more precise financial forecasting.
• Understanding the relationship between productivity and payroll costs is vital for maintaining profitability, with practical strategies provided to achieve this.

Thanks to our partners, NAPA TRACS and Promotive

Thanks to our partner, NAPA TRACS

Did you know that NAPA TRACS has onsite training plus six days a week support?

It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.

Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com

Thanks to our partner, Promotive

It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online: www.paarmelis.com

Email Hunt: podcast@paarmelis.com

Text Paar Melis @ 301-307-5413

Download a Copy of My Books Here:

• Wrenches to Write-Offs
• Your Perfect Shop

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

Diagnosing the Aftermarket...

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

Clear communication in the auto service businesses is essential. Just as randomly typing monkeys won't create meaningful writing, employees need clear direction to succeed. Leaders must clearly express their goals and expectations rather than leaving success to chance. Good communication requires both giving clear directions and getting feedback from employees to ensure everyone understands and can work together effectively.

Takeaways:

• Effective leadership necessitates the establishment of clear goals and expectations to guide employees.
• Communication is paramount; failure to articulate goals results in confusion and inefficiency among team members.
• A lack of structured training can lead to random attempts to achieve objectives, akin to monkeys at typewriters.
• The importance of foundational knowledge cannot be overstated; without it, the entire structure of learning collapses.
• Embracing discomfort in open communication ultimately fosters a more effective working environment for all.
• Utilizing available resources, such as industry training and educational materials, is crucial for personal and professional growth.

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Join host Brian Walker as he welcomes Mauro Stara to explore the transformative connection between your health and business success. In this episode, Mauro shares his expertise on why your body is your ultimate business card and how optimizing your well-being can take your professional performance to the next level.

Discover actionable strategies like improving sleep quality, managing stress, and fine-tuning your diet for better energy and focus. Plus, learn how personalized blood work and hormone optimization can help you achieve sustainable results.

Don’t miss this insightful conversation packed with practical tips to help you elevate your health and your business. Tune in now!

Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

RepairPal.com/shops.

Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

How To Get In Touch With the Guest

https://www.instagram.com/maurostaraofficial/ - Instagram

https://www.facebook.com/mauro.stara.944/ - Facebook

https://www.linkedin.com/in/mauro-stara-4b4295217/ - Mauro Stara

https://6packceo.com/start - Six Pack CEO

Show Notes with Timestamps

• Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest Mauro Stara, discussing the episode's theme.
• Body as a Business Card (00:01:08) Mauro shares insights on how physical appearance impacts business perceptions and relationships.
• Judgment by Appearance (00:02:10) Discussion on the subconscious judgments people make based on appearance in business settings.
• Health vs. Wealth (00:04:13) Mauro emphasizes the importance of prioritizing health alongside pursuing wealth for long-term success.
• First Impressions Matter (00:05:08) Mauro explains how health influences trust and credibility in business interactions.
• Changing Perceptions of Successful Individuals (00:06:45) Brian and Mauro discuss how successful figures are increasingly prioritizing their health and fitness.
• Metabolic Panels Importance (00:09:37) Mauro explains why he starts with metabolic panels for clients to assess health effectively.
• Transformation Through Blood Work (00:12:29) Mauro shares his experience of using blood work to optimize client health and weight loss results.
• Introduction to RepairPal (00:15:34) Discussion on how RepairPal helps auto repair shops gain customer trust and grow their business.
• App Fueled Overview (00:16:40) Introduction to App Fueled, a customer loyalty app for auto service shops to enhance customer retention.
• Blood Work and Hormone Optimization (00:17:48) Mauro discusses the importance of hormone optimization through blood work and the pitfalls of standard health ranges.
• Changing Testosterone Ranges...

• Watch Full Video Episode
• Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
• Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/
• Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/
• Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1020/
• Here is the downloadable worksheet link: https://bit.ly/4b0Qvtw
• Welcome Maryann Croce (00:00:00)
• Building a Resilient Mindset (00:02:34)
• Embracing a Growth Mindset (00:04:25)
• Continuous Improvement (00:11:11)
• Creating Contingency Plans (00:12:27)
• Planning for the Unexpected (00:16:33)
• Daily Practices for Building Resilience (18:32)
• Creating Daily Habits (19:08)
• Importance of a Support Network (20:17)
• Key Lessons from Previous Episodes (22:31)
• Growth Mindset and Contingency Planning (23:49)
• Emotional Awareness in Leadership (26:04)
• Practical Application in Business (27:00)
• Inclusivity in Learning (28:00)
• Conclusion of the Series (29:04)

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

Check out their podcast here: https://autorepairmarketing.captivate.fm/

If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

Check out their podcast here: https://autorepairmarketing.captivate.fm/

If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

In episode 202 of "The Weekly Blitz," Coach Chris Cotton takes a deep dive into the financial performance of auto repair shops, offering listeners a comprehensive analysis based on insights from the January edition of Ratchet & Wrench magazine. Throughout the episode, Coach Chris emphasizes the critical importance of tracking key performance indicators (KPIs) such as annual revenue, gross profit margins, and net profit margins. These metrics are essential for shop owners who aim to understand and enhance their business's financial health.

Coach Chris shares compelling survey statistics that reveal significant revenue growth within the auto repair industry over the past 15 years. This growth underscores the dynamic nature of the industry and the opportunities available for shop owners who are proactive in managing their finances. He highlights the necessity for shop owners to focus on improving their financial metrics, as doing so can lead to increased profitability and long-term success.

In addition to discussing financial performance, the episode also promotes Shop Marketing Pros, a specialized marketing company dedicated to serving auto repair shops. Shop Marketing Pros offers tailored marketing solutions designed to help shop owners attract more customers and build a strong brand presence in their local markets.

Listeners of this episode will gain valuable insights into the

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest. Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.

A key question: “Will the job of the service advisor still exist?”

As AI solutions seem to become more and more sophisticated - the question has career advisors wondering this aloud.

The conversation should be encouraging for anyone who takes their professional role as a service advisor seriously, and the future, according to David and Craig, appears bright.

According to David, the service advisor is the person we should be empowering further, and developing, as this is the role focused on building relationships.

The conversation draws on additional points related to what we learned during Covid and the real value of actual connection, as well as some of the pitfalls for what occurs when a productive technician is forced to answer phone calls.

Listeners will walk away with some practical advice from this episode, and more clear vision for a coachable front counter that is focused on connecting!

The WOTD Today:

Affable

Noun-

Friendly - good natured - easy to talk to

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

Contact Information

• Email Craig O'Neill: speakup@craigoneill.net
• Watch Full Video Episode
• Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

• Watch Full Video Episode
• MACS Training Event & Trade Show: https://macsmobileairclimate.org/
• National Automotive Service Task Force (NASTF): https://wp.nastf.org/
• Koura: https://www.kouraglobal.com/
• Honeywell: https://www.honeywell.com/us/en
• Leak Detection Discussion (00:00:00)
• Importance of Air Conditioning (00:02:12)
• Heat Pump Systems (00:03:03)
• Complementary Technologies (00:04:09)
• Tracers in Manufacturing (00:04:44)
• Visual vs. Electronic Detection (00:05:33)
• Safety of Refrigerants (00:07:50)
• Importance of UV Light (00:08:21)
• Using Multiple Detection Methods (00:09:33)
• Verifying Repairs (00:10:52)
• Preference in Detection Methods (00:12:06)
• Market Trends in Leak Detection (00:13:00)
• The Importance of Shop Management Systems (00:13:53)
• Training and Customization of Napa Trax (00:14:33)
• Leak Detection Methodologies (00:15:40)
• Dye Compatibility with Refrigerants (00:16:20)
• Tracer Gas Leak Detection (00:17:54)
• EVs and Leak Detection Challenges (00:19:45)
• Advancements in Leak Detector Technology (00:21:52)
• New Developments in Dye Products (00:23:38)
• Transition to Natural Refrigerants (00:24:29)