Board transitions can bring about hand wringing or a promise of welcome change, they may feel like a small shift or a seismic one. But at root, there are fundamental lessons to be learned if you, as the executive leader or manager, are going through one for the first time.

On today's show, we welcome Sara Gibson, Borough Manager at Camp Hill Borough, Cumberland County, Pennsylvania, and Scott Hutt, Assistant Manager of Hatfield Township in Montgomery County, Pennsylvania. Though the size and structure of the governments they manage differ, they both bring a wealth of knowledge about the core elements of effective onboarding.

Today we talk about the importance of patience and open communication, a structured onboarding process that also encourages mentorship and an ongoing need to balance change while preserving the core values of local government.

We hope you enjoy!

Sara Gibson has served as Manager of Camp Hill Borough for the past three years, driving progress on strategic initiatives like pedestrian connectivity, zoning updates, sewage and stormwater planning, and downtown development. Under her leadership, the Borough adopted a Climate Action Plan in 2023 through the DEP Local Climate Action program. Sara has championed environmental efforts, including the innovative StormFest public outreach event and the establishment of a Sustainability Committee. Camp Hill also participates in Bee City USA, Tree City USA, Bird Town Pennsylvania, and SolSmart programs, with Sara and her team securing grants and technical assistance to bolster these initiatives.

[00:01:10] Importance of Board Transitions in Shaping Organizational Life

• Sara reflects on her first experiences with board transitions and the challenges of being a professional manager.

[00:05:07] Onboarding New Board Members

• Scott shares his first experience with onboarding and the importance of structured, effective processes.

[00:06:21] Structuring the Onboarding Process

• Detailed explanation of onboarding approaches, including educational seminars with consultants and department heads.

[00:07:45] Building Personal Connections with Board Members

• Sara emphasizes the significance of developing personal connections and understanding board members' backgrounds.

[00:10:44] Quality Interactions Between Board Members and Staff

• Discussion on fostering trust and ensuring productive interactions through community events and informal gatherings.

[00:12:45] Setting Boundaries and Roles for Effective Governance

• Scott elaborates on defining roles and staying in lanes for efficient operations and collaboration.

[00:17:30] Community Events and Relationship Building

• Sara and Scott discuss the role of community events in creating stronger bonds among board members, staff, and the public.

[00:23:00] Navigating Difficult Transitions and Conflicts

• Nancy and Scott explore managing transitions

How many of us feel overwhelmed by the amount of information coming at us about AI today?

One of my best thought partners on the topic of AI is Joe Mench, Assistant Manager at Muhlenberg Township in Berks County Pennsylvania. He is truly boots on the ground at the local government level and this conversation is a starting point for thinking about AI today in our organizations.

We delve into the practical applications of AI for local governments, discussing both the opportunities and challenges. Joe Mench shares his insights on how AI can enhance municipal operations, from improving customer service to predictive analytics for public safety. The conversation highlights the importance of ethical use, transparency, and developing internal policies to guide AI's responsible implementation. The episode also touches on the future of AI in areas such as public works and organizational learning, stressing the need for clear guidelines and cautious optimism. It’s a must-listen for local government leaders interested in leveraging AI to improve services while being mindful of ethical considerations and community trust.

Muhlenberg Township, Berks County, Pennsylvania

[00:00:00] Introduction to AI Tools and Optimism

Joe encourages trying out AI tools before forming an opinion. He emphasizes that AI is a powerful tool that’s not as intimidating or omnipotent as some perceive.

[00:09:53] Practical Use Cases of AI in Local Government

Discussion on AI applications such as customer service improvements, predictive analytics for infrastructure, and operational efficiencies (e.g., waste management, public safety).

[00:13:07] AI in Law Enforcement for Body Cam Analysis

The use of AI to review body cam footage for good policing practices, improving morale by highlighting positive behavior, and potentially identifying areas for officer development.

[00:16:21] AI as a Tool for Organizational Learning

AI's potential to build internal knowledge libraries for custom learning and professional development within local governments.

[00:18:38] The Concept of AI as an Executive Assistant

How AI can act like an executive assistant, offering data-driven suggestions to facilitate decision-making, while still requiring human validation for accuracy.

[00:20:07] Building AI Chatbots for Resident Interaction

Development of AI chatbots to provide better and more responsive service to residents, moving beyond keyword recognition to more natural, interactive conversations.

[00:28:38] Vendor Accountability and Policy Development

Key considerations when implementing AI solutions, such as asking vendors critical questions about data security and transparency, as well as forming responsible AI policies.

[00:39:00] Addressing Ethical Considerations and Transparency

Conversations about ethical implications, such as ensuring fairness, addressing the digital divide, and maintaining transparency with citizens on data usage.

[00:46:39] AI’s Role in Public Works and Infrastructure

AI applications in monitoring and planning infrastructure needs (e.g., road maintenance, leaf collection), optimizing operational efficiency in public works.

Have you ever thought about capturing your ideas in a book, a TED Talk, or maybe a blog? Perhaps you have a story to tell, expertise to share, or ideas that pile up but never quite come together in a cohesive way. If this sounds like you, stay tuned.

In this episode, Emily Crookston explains why even experienced writers might hire a ghostwriter. She shares how ghostwriting is not just about putting words on paper; it’s about collaboration, shaping ideas, and helping clients clearly communicate their expertise. Whether you’re thinking about writing a book, creating LinkedIn content, or simply sharing your knowledge in any format, this episode will show you how a ghostwriter can bring your ideas to life and make the process less overwhelming.

Emily Crookston is a best-selling business book ghostwriter, author, and developmental editor. She specializes in helping entrepreneurs and consultants build their businesses by writing a book that sells. As the Owner of The Pocket PhD, she and her team create and execute pre-launch strategies for self-published business book authors to align your thought leadership content, increase your sphere of influence, and prime your audience for the book. Her first book, Unwritten: The Thought Leader’s Guide to Not Overthinking Your Business Book, launches on October 1, 2024.

Emily is also a former philosophy professor, speaker, and podcast guest. When she’s not writing intensely, she’s most likely practicing yoga intensely. She lives for desserts topped with *real* whipped cream.

Find Emily on LinkedIN

Check out Emily's book, UNWRITTEN

[00:03:33] Why Hire a Ghostwriter?

[00:04:10] The Role of a Ghostwriter in Shaping Ideas

[00:06:00] Collaborative Writing and Developmental Editing

[00:06:47] The Importance of Audience and Translation of Expertise

[00:07:14] The Process of Ghostwriting

[00:09:21] Publishing Options and Self-Publishing

[00:18:33] The Rising Role of Books in Professional Branding

[00:19:48] Writing for Different Formats

[00:27:42] Why Some People Struggle with Writing

[00:29:19] Final Tips on the Writing Process

In this episode, we explore the multi-faceted career of Crandall Jones, a seasoned City Manager. His is not a predictable story, but one with many twists and turns. Crandall opens up about the challenges that impacted his big decisions.

Crandall is currently the Chief Administrative Officer at Upper Darby Township in Delaware County Pennsylvania. He previously served as CAO in Norristown, Pennsylvania in Montgomery County. In addition to serving as an adjunct at Villanova University, he serves on the Board of the APPM.

This episode is particularly valuable for those considering a career in city management or a new opportunity in the field of local government.

The APMM series highlights the many layers and aspects of local government work. Be sure to check out the links to APMM and visit us at the upcoming ICMA conference in Pittsburgh!

Follow Crandall Jones on LinkedIn

[00:00:00] Introduction and Crandall’s Background

• Nancy introduces Crandall and the focus of the episode on his career in city management.

[00:01:51] The Unique Arc of a City Management Career

• Crandall discusses how each city management career is unique and shaped by personal choices and challenges.

[00:04:00] Early Inspiration in Political Science

• Crandall shares how a high school political science course sparked his interest in local government.

[00:07:01] Lessons from Savannah: The Importance of Planning

• Crandall reflects on his time in Savannah, where he learned the value of big-picture thinking and community engagement.

[00:13:15] Transition to City Management

• Crandall talks about his move from economic development to city management and the challenges he faced.

[00:19:38] The Role of Mentorship

• Crandall emphasizes the importance of mentorship in his career and how it helped shape his path in city management.

[00:26:10] Navigating Race-related Issues

• Crandall discusses his experiences managing in diverse communities and the challenges of navigating race-related issues.

[00:34:09] The Importance of Building Strong Teams

• Crandall shares insights on the importance of team building and leadership in local government.

[00:43:12] Strategic Planning and Community Health

• Discussion on the need for strategic planning in addressing long-term community health and infrastructure issues.

[00:52:03] Making Career Transitions

• Crandall reflects on his decision to transition to new opportunities and the factors that influence such...

In this episode of the PCC Local Time Podcast, we explore the evolving landscape of fire services with Rick Kane, the Manager of Manheim Township and a former Fire Chief.

Rick offers unique insights into the critical transition from volunteer to career fire departments, focusing on the importance of strategic planning, leadership, and effective communication.

Many municipal managers will tell you this is one of the greatest challenges facing local government today. Rick gives us an excellent understanding of why that is and how municipalities can respond.

This episode has tons of takeaways for fire service professionals, municipal managers, elected officials, and people like you and me who depend on fire services!

[00:00:00] Introduction and Overview

• Introduction to the episode and Rick Kane’s background.

[00:01:33] Historical Context of Volunteer Fire Services

• Rick discusses the historical context of volunteer fire services and their deep-rooted independence.

[00:04:00] Transition from Volunteer to Career Fire Service

• Challenges and considerations when transitioning from a volunteer to a career fire service.

[00:09:40] Importance of Communication Between Municipal Managers and Fire Chiefs

• Rick emphasizes the need for open communication between municipal managers and fire chiefs.

[00:15:20] Financial Implications of Fire Service Transitions

• Discussion on the financial costs associated with transitioning to a career fire service and maintaining it.

[00:21:00] Establishing Benchmarks and Standards

• The role of benchmarks and standards in fire services, including NFPA standards and ISO ratings.

[00:26:10] The Strategic Planning Process

• Rick shares insights on the strategic planning process for merging volunteer departments into a municipal fire service.

[00:31:00] The Role of Leadership in Fire Services

• How leadership plays a critical role in managing the transition and maintaining service quality.

[00:37:10] The Future of Fire Services

• Rick discusses the future challenges and opportunities in fire services.

[00:46:50] Moving from Fire Chief to Municipal Manager

• Rick reflects on his transition from fire chief to municipal manager and the lessons learned.

In this episode, we delve into the evolving relationship between a Township Manager and a Fire Chief, focusing on transitioning from a volunteer to a career fire service.

This episode is a fascinating inside look at how a rural community that becomes a suburban one transitions from a volunteer to a full-time career fire service that includes volunteer fire.

Robert Pellegrino and Adam Selisker share their journey, highlighting the importance of trust, community engagement, and strategic leadership. From addressing funding challenges to building a resilient fire service, this episode offers valuable insights for municipal leaders and emergency service professionals. Discover how effective collaboration can transform community safety and resilience.

Visit Northampton Township website

Connect with Adam M. Selisker on LinkedIn

MORE INFORMATION ABOUT APMM

Sign up for the PCC Local Time Newsletter HERE

[00:00:00] Introduction and Background

• Nancy introduces the topic and the guests.

[00:01:22] Transitioning from Volunteer to Career Fire Service

• Robert and Adam discuss the initial challenges and steps in transitioning from a volunteer to a career fire service.

[00:04:34] Building a Working Relationship

• The importance of building a good working relationship between the Township Manager and the Fire Chief.
• How Robert and Adam established their working relationship.

[00:06:18] Addressing Funding and Manpower Issues

• Discussion on the funding challenges and solutions, including the federal SAFER grant.
• How they addressed the shortage of volunteers.

[00:08:06] Community Engagement

• Strategies for engaging the community and communicating the need for a paid fire service.
• Examples of successful community engagement efforts.

[00:13:14] Leadership and Trust

• The importance of mutual trust and support between the Township Manager and the Fire Chief.
• Advice for other managers and fire chiefs on building trust.

[00:17:55] Challenges and Solutions

• Ongoing challenges in maintaining a mix of volunteer and career firefighters.
• How they adapted and evolved their strategies over time.

[00:24:30] Impact on the Community

• Positive outcomes of the transition to a career fire service.
• Personal anecdotes highlighting the impact on community safety and resilience.

1933 ACT 69 SECOND CLASS TOWNSHIP CODE OF PENNSYLVANIA

SECTION 607. DUTIES OF SUPERVISORS.--THE BOARD OF SUPERVISORS SHALL:

(1) BE CHARGED WITH THE GENERAL GOVERNANCE OF THE TOWNSHIP AND THE EXECUTION OF LEGISLATIVE, EXECUTIVE AND ADMINISTRATIVE POWERS IN ORDER TO ENSURE SOUND FISCAL MANAGEMENT AND TO SECURE THE HEALTH, SAFETY AND WELFARE OF THE CITIZENS OF THE TOWNSHIP.

Bert Brugghemans joins us from the City of Antwerp, where he serves as the Chief Fire Officer. Today, we'll gain Bert’s perspective on leadership and decision-making when routine operations turn into rapid response situations.

We talk about Bert's research and how he has progressed his thinking from the early days in the fire service and studies in public health to his later career in leadership and studies in public management. In particular, we talk about leadership-team dynamics and what creates the environment in which trust enables teams to make good decisions in a crisis.

If you are interested in topics like this, sign up for our Friday newsletter to find out what we are up to.

Connect with Bert Brugghemans on LinkedIN

Research Links:

The process of decision-making in a fast burning crisis situation: a multiple sequence approach of decisiveness

The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster

Young Men and Fire

How does Leadership Manage Network-Level Tensions in a Turbulent Environment? A Case Study on the Antwerp Fire Service Network Leadership during the COVID-19 Pandemic

[00:04:36] Transition from Order to Chaos

[00:08:07] The Unique Role of Fire Services

[00:13:24] Collaborative Leadership

[00:24:31] Decision-Making Research

[00:43:00] Trust and Team Cohesion

[00:45:14] Network Management

[00:49:50] Public Awareness and Investment

Welcome to another episode in the APMM Series on PCC Local Time. I am your host Nancy Hess

Our guests today offer us a glimpse of how labor relations in your municipality can help or hinder your efforts as a manager, and significantly impact your workplace. What is unique about labor relations is that you can only really come to it through experience. No amount of study or expertise will make you good at it. You must develop a practice and an approach or style that is both authentic and appropriate for your situation.

Stephanie Teoli-Kuhls is the manager of Middletown Township in Bucks County Pennsylvania, and Sandra Zadell is the manager at Upper Gwynedd Township in Montgomery County. Both are seasoned managers and adjuncts at Villa Nova University, and as you will learn, Sandra was mentored by Stephanie. So they have a special connection that brings this episode to life.

This conversation offers a wealth of insights for managers looking to foster a collaborative and productive work environment.

MORE INFORMATION ABOUT APMM

Sign up for the PCC Local Time Newsletter HERE

Connect on LinkedIn:

Stephanie Teoli-Kuhls

Sandra Zadell

Nancy Hess

[00:02:17] Signs of a Good Negotiation

• A good negotiation leaves both sides feeling neutral, without clear winners or losers.

[00:03:31] Components of a Good Relationship

• Mutual respect, open communication, engagement, and consistency.
• Importance of resolving issues proactively before they escalate.

[00:08:46] Impact on Workplace and Services

• How labor relations affect the delivery of services and workplace morale.
• The significance of fostering a collaborative culture.

[00:13:31] Engaging Unions Outside Negotiations

• Building individual relationships with union members and understanding their perspectives.
• Examples of engaging union leadership in discussions about major changes.

[00:22:08] Manager at the Negotiation Table

• Pros and cons of having the manager lead negotiations versus bringing in a professional negotiator.
• Balancing advice from labor attorneys with what is best for the organization.

[00:29:46] Top Advice for First-Time Negotiators

• Being prepared by understanding the negotiation landscape and anticipating issues.
• Being patient and trusting the process.
• Understanding that a good negotiation is one where neither side feels like they won or lost.

[00:34:50] Challenges for New Managers

• Experiences of gender...