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Ever felt like you're at the top of your game but still battling feelings of inadequacy? After a month-long hiatus, I return with a candid reflection on navigating the rocky terrain of business setbacks, personal lows, and the facade of positivity. This episode offers a heartfelt journey through my holiday season slump, where Moana became an unexpected source of comfort, and resilience was the name of the game. Join me as I share insights on overcoming the ebbs and flows of entrepreneurship, reminding us all that sometimes the path back to positivity starts with acknowledging where we stand.

Who knew a pizza oven could change your life? Discover the magical world of the Ooni Karu 16, a Christmas gift that came with not just delicious homemade pizzas, but also an extraordinary customer service experience. Hear the story of how this oven brought unexpected joy and satisfaction, complete with a cracked stone crisis expertly handled by the Ooni team. Their exemplary service, coupled with my newfound pizza-making prowess, reaffirms the impact of genuine customer care and its ability to turn customers into brand advocates, much like the legendary service at Nordstrom.

Southern hospitality shines as we explore the cultural icons of Quick Trip and Waffle House. Learn why these establishments are more than just pit stops—they're experiences that epitomize spotless environments, friendly service, and unwavering efficiency. From the competitive pricing of Quick Trip to the 24/7 charm of Waffle House, these beloved Southern staples show how unique training and incentives create memorable customer interactions. Plus, our recent appearance on the 680 the Fan podcast connects us with the Atlanta community, where we share inspiring stories and invite you to join our continuing journey of growth and improvement.

From the Zoo to Wild is a book for entrepreneurs passionate about home services, looking to move away from corporate jobs. Chris Lalomia, a former executive, shares his path, discoveries, and tools to succeed as a small business owner in home improvement retail. The book provides the mindset, habits, leadership style, and customer-oriented processes necessary to succeed as a small business owner in home services.