We're excited to welcome Craig Stoss to My Favourite Customer Experience. Craig is an industry veteran of support & success teams. He joins us to talk about what he is seeing in the world of CX & share a delightful experience he had when he was over in the UK recently.

You can learn more about Craig by connecting with him on LinkedIn, or checking out the stoss.ca website or Kodif.

Wanting to see how you can put these amazing customer experiences into action? Check out the Holt CX Consultancy YouTube channel, where demonstrations drop weekly.

Another week & another wonderful customer experience shared by Sarah Caminiti. Join us for 20 minutes as Sarah shares her insights from the world of CX & tells us all about what happened when she needed a new refrigerator.

Sarah is the host of the Epochal Growth podcast, a CX Leader & a leader within the Elevate CX community.

For more from Holt CX Consultancy, check out our YouTube channel with regular demonstrations & product how-to guides or connect with Chris on LinkedIn.

Chris is also running the Edinburgh Half Marathon in May to raise funds for the Lords Taverners, who are celebrating their 75th year in 2025. For more information, visit the donation page.

Andy Moorhouse returns to share a favourite customer experience of his & how it made him feel.

To follow Andy's work, connect with him on LinkedIn:

https://www.linkedin.com/in/andymoo/