We're excited to welcome Craig Stoss to My Favourite Customer Experience. Craig is an industry veteran of support & success teams. He joins us to talk about what he is seeing in the world of CX & share a delightful experience he had when he was over in the UK recently.

You can learn more about Craig by connecting with him on LinkedIn, or checking out the stoss.ca website or Kodif.

Wanting to see how you can put these amazing customer experiences into action? Check out the Holt CX Consultancy YouTube channel, where demonstrations drop weekly.

Another week & another wonderful customer experience shared by Sarah Caminiti. Join us for 20 minutes as Sarah shares her insights from the world of CX & tells us all about what happened when she needed a new refrigerator.

Sarah is the host of the Epochal Growth podcast, a CX Leader & a leader within the Elevate CX community.

For more from Holt CX Consultancy, check out our YouTube channel with regular demonstrations & product how-to guides or connect with Chris on LinkedIn.

Chris is also running the Edinburgh Half Marathon in May to raise funds for the Lords Taverners, who are celebrating their 75th year in 2025. For more information, visit the donation page.

Andy Moorhouse returns to share a favourite customer experience of his & how it made him feel.

To follow Andy's work, connect with him on LinkedIn:

https://www.linkedin.com/in/andymoo/

We were joined for the first of two parts by conversational intelligence guru Andy Moorhouse. Andy shared some fascinating insights from the world of customer experience from what he is seeing in the enterprise space.

The best place to follow Andy's work is via LinkedIn, where he frequently publishes studies: https://www.linkedin.com/in/andymoo/

Joining us this week to talk about their favourite customer experiences is Andrew Rios, a 30 year veteran of the CX industry.

Andrew shares a couple of wonderful stories from a couple of difference perspectives & what made them special to him.

Andrew can be found on LinkedIn here & the Elevate community is here.

For more content from Holt CX Consultancy, including weekly technology demonstrations, check out our YouTube channel.

This week's guest sharing one of their customer experience highlights is Conor Pendergrast from customersuccess.cx.

Conor shares a wonderful story with us from a recent flight & his insights from working in the world of CX.

Conor's newsletter can be found here & Conor is also on LinkedIn here.

For more content from Holt CX Consultancy, including weekly technology demonstrations, check out our YouTube channel.

Join host Chris Holt for the inaugural episode of My Favourite CX, a window of positivity from the world of Customer Experience.

This week's guest is James Parkin, who tells us all about a personal highlight of his recently,

To learn more about James, visit https://www.linkedin.com/in/jamesparkin/ or https://www.ellisoncoast.com/.

The CC CX Update podcast can be found here: https://www.youtube.com/@cccxindustryupdate