This weeks podcast starts a little differently as there is some tension between Chris & Helen. Chris calls it out and the pair start this weeks episode with let's say some disagreements.

They discuss what an Entrepreneur is, both the actual definition but also how the pair see this person differently.

They ask each other if they would start a business again knowing what they know now.

Chris gives a little insight into what it's actually like running a business, it isn't all a bed of roses as many people would have you believe.

Helen shares how she had to make a difficult call at the start of her business owner journey and how it's shaped her for dealing with similar situations.

In this weeks episode Chris finds his inner Victor Meldrew and complains about how he is still feeling ill after weeks and is totally fed up of this awful weather. And why is January the longest month of the year?

Helen talks about her passion for fashion and how women are subjected to negative comments about how they look and what they wear where as men seem to not to have these comments.

Helen goes on further to talk about how impactful what you wear actually is, not only does it change how people perceive you but also it can have an positive or negative impact on how you feel.

Why do we all use acronyms and how many of us just make them up on the spot? And is it okay to say to someone you don't know what that means?

Chris's quick tip of the day is to stand when making phone calls and he explains why and how it can help.

Helen's constant thread throughout is can I sing this section 🤣.

The pair are back with their first episode of 2025 in the same studio, discussing the same topics relating to business but a few pounds heavier after all the Christmas festivities.

In this episode Chris & Helen talk all about the importance of brand consistency, how you can achieve it and why if you haven't already need to make time to get this right before it's too late.

Chris talks about a current customer of Two Kraken's that is going through a re-brand at present and how the customer understands the true value of getting it right where so business owners unfortunately don't. Is that due to a lack of education on design agencies part?

The pair briefly touch on SOP's (Standard Operating Procedures) and why it's important to have them, even when you only have 1 staff member as well urging all listeners to build at least a word document for a basic brand guidelines document to get them started.

Helen ends the show telling Chris that her mom listens to the podcast and says and quote "We waffle". How will Chris react?

The pair get all festive as Christmas draws closer and this being the last episode of 2024. Wearing their Christmas jumpers and Helen making the effort to put on Rudolf's antlers.

Talking about Christmas traditions, the things you only do or have at Christmas whilst Helen talks about how she punishes herself when she forgets to take a bag when shopping.

They talk about everything that has happened in 2024 and a new document they implemented to help them track changes and also help in reflecting on the year with all the amazing things they've achieved.

And last but not least, Chris & Helen thank all their amazing customers for their support yet again in 2024. Wishing everyone a fantastic Christmas and a prosperous New Year.

It's Chrismasssssss

This week the duo talk all about customer service and how important it is but so many companies get it so wrong as well as customer reviews.

They talk about how long it takes to edit the podcasts & Chris battles with his cushion and is convinced it's been changed.

We've all good service and bad, the pair discuss past experiences and how they have impacted purchasing decisions.

Chris asks Helen if during a buying decision if she likes being called Madam or is just old fashioned and not needed now?

Chris goes on to talk about his experience when working for Apple and how they prepare all their sales floor team before they can engage with customers.

Helen gives us some states including 93% of people say online reviews impact their purchasing decisions.

In this weeks episode Chris & Helen talk open and honestly about whether or not bootstrapping their business was the right decision to make? Exploring past decisions and seeing what impact they have had on the business years later.

Now they’re filming the podcast in the office it makes life easier but they always end up jumping on the pod only half ready each week.

Did Chris overstep the mark when he made an “investment” as he puts it in some lego for him and his son, Helen seems to think not.

They discuss Chris & Helens different approaches to money, saving and spending it. Who’s is right? And they look at would they do it differently if they had to do it all over again.

Chris finally agrees that maybe he should listen to Helen a little more but will he regret saying this as Helen goes onto tell more?

Chris goes on to say that learning as much as you can means you’re in a much better position to be able to hire and buy in services.

They end by discussing looking at secondary schools for their son and how they always get a guy feeling when they enter a building, spooky or a sixth sense?

This week Helen and Chris touch on mental health, but more specifically mental health for business owners. They discuss the limited support that seems to be available for business owners and mental health and that we all need to make sure we’re taking care of ourselves.

The podcast studio has moved finally from the garden office and is now at Thread A Pixel HQ with a dedicated podcast studio space as they now threaten to have guests on the show. And Helen is finally stating to keep her audio levels down as she is now conscious she is recording the podcasts at work.

Chris is suffering from the dreaded man flu, the worst kind as he goes on to tell us, and tells us briefly why podcasts are so important and how you can leverage them for great social media content.

And finally, the dog Bella is getting in on the action and trying to distract Chris & Helen. Will she ruin the podcast? Will she be allowed on the set again? You’ll have to find out.