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Enhancing Field Service with AI-Driven Knowledge Transfer - An Interview with Sina Volkmann of FindIQ

Episode Description:

In this episode of the DigitalituM Podcast - At the Intersection of Manufacturing and Digital Transformation, host Markus Rimmele talks with Sina Volkmann, Co-Founder and CEO of FindIQ, a German startup revolutionizing the way knowledge is shared in field service and maintenance. FindIQ’s innovative solution provides "a service expert in the pocket," ensuring field workers have instant access to critical machine knowledge and troubleshooting guidance, even when senior experts aren’t available.

Key Discussion Points:

1. Origins of FindIQ:
   • Sina shares her journey from working in the machinery industry to co-founding FindIQ.
   • The impact of the COVID-19 pandemic on service delivery inspired FindIQ’s vision to bridge knowledge gaps when experts cannot be on-site.
2. Problem Statement:
   • Manufacturing downtime spiked due to limited technician availability.
   • Traditional knowledge management methods, such as paper manuals, lack efficiency in modern production environments.
3. Solution Overview:
   • FindIQ’s application is a mobile troubleshooting assistant and is accessible on smartphones, tablets, and PCs.
   • Built to be hardware-independent, the app guides users through troubleshooting by asking targeted questions based on symptoms and observations.
4. Key Features of FindIQ:
   • Service Expert in the Pocket: Real-time troubleshooting assistance replicating experienced technicians' know-how.
   • AI-Driven Knowledge Transfer: Structured, probabilistic approach to diagnosing and solving complex machinery issues.
   • Self-Learning System: Knowledge grows as technicians add new symptoms and root causes, ensuring the solution stays current and effective.
5. Customer Success and Real-World Application:
   • FindIQ has a diverse customer base, including machine builders and global production companies like Siemens.
   • The system improves efficiency by allowing operators to handle common issues independently while expert technicians focus on more complex challenges.
6. Future Outlook:
   • Sina discusses how technology is reshaping service and maintenance.
   • Emphasis on aligning people, processes, and technology to leverage digitalization in manufacturing fully.
7. Getting Started with FindIQ:
   • FindIQ offers a trial phase for companies to experience the solution's capabilities.
   • Interested North American companies can contact DigitalituM, FindIQ’s partner, for demos and support.

Contact Information:

• FindIQ Website: findIQ.de
• DigitalituM for North America: DigitalituM.com
• LinkedIn Sina Volkmann
• LinkedIn Markus Rimmele

This episode provides actionable insights into using AI to streamline field service and reduce downtime, making it essential listening for anyone in manufacturing and digital transformation. Tune in to understand how FindIQ’s AI-driven knowledge management system could help your team achieve greater efficiency and operational resilience.

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