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Enhancing Field Service with AI-Driven Knowledge Transfer - An Interview with Sina Volkmann of FindIQ

Episode Description:

In this episode of the DigitalituM Podcast - At the Intersection of Manufacturing and Digital Transformation, host Markus Rimmele talks with Sina Volkmann, Co-Founder and CEO of FindIQ, a German startup revolutionizing the way knowledge is shared in field service and maintenance. FindIQ’s innovative solution provides "a service expert in the pocket," ensuring field workers have instant access to critical machine knowledge and troubleshooting guidance, even when senior experts aren’t available.

Key Discussion Points:

1. Origins of FindIQ:
   • Sina shares her journey from working in the machinery industry to co-founding FindIQ.
   • The impact of the COVID-19 pandemic on service delivery inspired FindIQ’s vision to bridge knowledge gaps when experts cannot be on-site.
2. Problem Statement:
   • Manufacturing downtime spiked due to limited technician availability.
   • Traditional knowledge management methods, such as paper manuals, lack efficiency in modern production environments.
3. Solution Overview:
   • FindIQ’s application is a mobile troubleshooting assistant and is accessible on smartphones, tablets, and PCs.
   • Built to be hardware-independent, the app guides users through troubleshooting by asking targeted questions based on symptoms and observations.
4. Key Features of FindIQ:
   • Service Expert in the Pocket: Real-time troubleshooting assistance replicating experienced technicians' know-how.
   • AI-Driven Knowledge Transfer: Structured, probabilistic approach to diagnosing and solving complex machinery issues.
   • Self-Learning System: Knowledge grows as technicians add new symptoms and root causes, ensuring the solution stays current and effective.
5. Customer Success and Real-World Application:
   • FindIQ has a diverse customer base, including machine builders and global production companies like Siemens.
   • The system improves efficiency by allowing operators to handle common issues independently while expert technicians focus on more complex challenges.
6. Future Outlook:
   • Sina discusses how technology is reshaping service and maintenance.
   • Emphasis on aligning people, processes, and technology to leverage digitalization in manufacturing fully.
7. Getting Started with FindIQ:
   • FindIQ offers a trial phase for companies to experience the solution's capabilities.
   • Interested North American companies can contact DigitalituM, FindIQ’s partner, for demos and support.

Contact Information:

• FindIQ Website: findIQ.de
• DigitalituM for North America: DigitalituM.com
• LinkedIn Sina Volkmann
• LinkedIn Markus Rimmele

This episode provides actionable insights into using AI to streamline field service and reduce downtime, making it essential listening for anyone in manufacturing and digital transformation. Tune in to understand how FindIQ’s AI-driven knowledge management system could help your team achieve greater efficiency and operational resilience.

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If you feel you can add value to this podcast series and want to be our guest, send an email to Sales@DigitalituM.com

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Discover the captivating journey of Julian Helmle, co-founder of CMC Engineers, as he takes us from the prestigious halls of Porsche and Mercedes-Benz to the cutting-edge realm of virtual reality in manufacturing. Julian's passion for VR is palpable as he recounts his mission to democratize this revolutionary technology, making it accessible and affordable for industrial projects. We promise you'll walk away with insights into how VR not only enhances design and manufacturing processes but also transforms marketing and sales strategies through immersive experiences.

Explore the transformative power of virtual reality in product development, breaking down communication barriers and accelerating decision-making across all stages from design to sales. Julian shares compelling examples, like the impact of VR on the excavator industry, illustrating how this technology streamlines prototyping, reduces modifications, and speeds up production timelines. Delve into the potential of VR to foster superior products and better outcomes, as we discuss its invaluable role in engaging stakeholders through realistic simulations and customized configurations.

Finally, look ahead with us as we envision the future of CMC Engineers and their ambition to become leaders in the 3D visualization and simulation space. Julian's unwavering belief in Unity 3D technology fuels a vision where interactive presentations and integrated 3D data become standard in product development. Join us for a glimpse into this exciting future, where innovation meets practicality, and experience firsthand the advancements in 3D and virtual reality that are set to revolutionize the machinery and plant engineering industries.

We appreciate your likes and comments.
If you feel you can add value to this podcast series and want to be our guest, send an email to Sales@DigitalituM.com

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Summary

In this episode of the #DigitalituMPodcast, Markus Rimmele interviews Lukas Dieterle, CEO of ERO Fuehrungen, about the company's history, its expansion into the US market, and the importance of digital transformation in manufacturing. They discuss the challenges and opportunities presented by the US market, insights from the IMTS 2024 trade show, and the role of AI and data in modern manufacturing processes.

Links:
ERO Fuehrungen Germany: https://ero-fuehrungen.de/en/

Authorized US distributor: Mark Eferdinger with Tailor3D https://www.tailor3d.us/category/all-products



Takeaways

Eroführung specializes in linear technology and customized solutions.
The US market presents unique challenges and opportunities for Eroführung.
Good service and understanding of local markets are crucial for success.
Digitalization is transforming manufacturing processes significantly.
AI and robotics are becoming essential in addressing labor shortages.
Communication and change management are key in digital transformation.
Manufacturing offers diverse opportunities that are often overlooked by youth.
Customized solutions require a deep understanding of client needs.
Trade shows like IMTS provide valuable insights into industry trends.
The future of manufacturing will balance technology and human interaction.


Sound Bites

"We want to talk a little bit about you."
"The US market is very interesting in manufacturing."
"We have to automate."

Chapters

00:00 Introduction to Eroführung and Its Products
02:56 Market Expansion and Entry into the US
05:57 Challenges and Strategies in the US Market
09:11 Insights from IMTS 2024
12:07 The Role of Robotics and Automation
14:51 Digitalization in Manufacturing
20:02 Navigating Change Management in Digital Transformation
23:47 The Future of AI and Human Interaction

We appreciate your likes and comments.
If you feel you can add value to this podcast series and want to be our guest, send an email to Sales@DigitalituM.com