Hey everyone, welcome back to the podcast! Today we're talking about Day 16, and how important it is to make sure customer voices are heard loud and clear within a company!

• We're focusing on the role of customer success teams in gathering valuable insights from customer calls and making sure those insights reach the right people in the company - like product development, support, and service teams.
• Think of it like this: customer success teams act as a bridge between what customers need and want, and the teams that can make those things happen!
• To make this happen effectively, clear communication is key!
  • One approach is to have regular meetings with product and support leads to discuss key themes, issues, and customer stories that have emerged from recent calls.
  • To prepare for these meetings, it can be helpful to use tools like Oggam.ai to analyse customer feedback and generate reports that highlight the most important insights.
  • This way, everyone comes to the meeting prepared and informed, ready to brainstorm solutions and make decisions that will benefit customers.
• Remember, the goal is to make sure that every team in the company is aligned on what matters most to customers, so that everyone's time and effort is spent on delivering real value.

This episode was brought to you by Oggam.ai. To get access to prompts and techniques discussed during this podcast, head over to 50 days of jobs to be done: CSM edition.