• Day 1 of 50: Preventing churn

  • Sep 30 2024
  • Length: 4 mins
  • Podcast

Day 1 of 50: Preventing churn

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  • Summary

  • Prevention over cure.

    Churn is the silent killer of customer relationships, but it doesn’t have to be. In this episode, we dive into why churn happens—not just from low product usage but from the little things, like missed follow-ups on feature requests or unresolved bugs. We'll walk through a step-by-step process to identify early signs of churn, gather actionable insights from customer conversations, and ensure your team stays ahead of potential issues.

    We'll break down the Job to be Done for Churn: how to detect dissatisfaction early, act fast, and prevent customers from leaving before it's too late. Tune in for practical steps like gathering sentiment, reporting bugs to your product team, and following up to keep customers in the loop.

    What is Oggam.ai?? A secret weapon?

    This episode was brought to you by Oggam.ai. To get access to prompts and techniques discussed during this podcast, head over to 50 days of jobs to be done: CSM edition.
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