• Customers Service & Sales In Pest Control With Grit President Margaret Garcia

  • Nov 15 2024
  • Length: 27 mins
  • Podcast

Customers Service & Sales In Pest Control With Grit President Margaret Garcia

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  • Summary

  • 00:00 Introduction 01:10 Margaret's origin story in pest control customer service 02:47 Common misconceptions in pest control customer service 05:37 The role of technology and AI in pest control customer service 07:27 Integrating and training new customer service agents 12:16 Managing emotional labor in customer service 14:31 Optimizing call flow for better customer interactions 16:53 Ensuring customer service consistency across clients and regions 18:05 Advice for new customer service representatives in pest control 21:27 Measuring success in customer service and sales 25:50 Close rate benchmarks and other key performance indicators 27:12 GRIT's next big goal
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