This episode explores the concept of conversation resolution, which combines the art of conflict resolution with difficult conversations. The hosts emphasize the importance of shifting mindset and energy when approaching conversations, as well as understanding subconscious beliefs. They discuss the impact of mindset on conflict resolution and the power of neutralizing language in conversations. The episode also highlights the significance of setting intentions and focusing on resolution rather than being right. The hosts stress the importance of fostering collaborative environments and building trust in order to create good relationships at work.

Takeaways

• Shifting mindset and energy is crucial when approaching difficult conversations.
• Understanding subconscious beliefs and thoughts can impact how we show up in conversations.
• Neutralizing language and avoiding blame can deescalate conflicts and foster collaboration.
• Setting intentions and focusing on resolution rather than being right can lead to more productive conversations.
• Building trust and creating a positive culture are essential for effective communication and relationships at work.

Chapters

00:00
Introduction to Conversation Resolution

01:24
Shifting Mindset and Energy

03:19
The Importance of Mindset

04:18
Understanding Subconscious Beliefs

05:42
The Power of Mindset and Energy Work

06:41
Changing Perspectives on Difficult Conversations

07:39
The Impact of Mindset on Conflict Resolution

08:29
Neutralizing Language in Conversations

09:22
Shifting Mindset as the Receiver of Feedback

10:22
Setting Intentions for Conversations

11:23
The Importance of Outcome and Resolution

12:47
Creating Collaborative Conversations

13:46
Linguistic Intelligence in Communication

15:10
Neutralizing Language to Avoid Conflict

16:08
The Impact of Fight or Flight Response

17:25
Fostering Collaborative Environments

18:22
Creating Good Relationships at Work

19:51
Building Trust and Culture Change

20:47
Beginning Conversations with Shared Objectives

22:35
Neutralizing the Playing Field

23:32
Emotional Check-In Approach

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