Do you feel like something’s not working in your agency?

You’ve got processes that are outdated (or just plain not documented). You’ve got tools that aren’t the right fit or you’re not getting enough out of.

Even though you feel the need for change, it terrifies you.

If so, you’re not alone, I was at an agency-focused conference in Denver just a few weeks back, and several agency owners I spoke with said that they knew they needed to make a change with a major software platform that helps run their agency, but they were scared to make the switch.

Rob Sayles, is an ex-agency founder, a seasoned operations guru, & now veteran agency advisor. In today’s episode, he takes some of the fear and uncertainity out of change management for agency leaders.

In this conversation, you’ll hear:

• The 3 symptoms to look for to ensure you actually need to change a major tool or process
• What Toyota’s approach to continuous improvement can teach you about change management
• The 5 steps to make a major change in your agency without causing a revolt among your staff (& sleepless nights for yourself)

Resources Mentioned in Today’s Episode:

An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)

Connect with Rob on LinkedIn

The Client (a film by Umault)

Atomic Habits by James Clear

Tools of Titans Tim Ferriss

The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt, Jeff Cox


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