The Four Factors of Trust (1st Edition)
How Organizations Can Earn Lifelong Loyalty
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
The Four Factors of Trust (1st Edition)
Buy for $17.19
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Leanne Woodward
About this listen
The essential, data-driven blueprint to build trust in your organization.
Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners.
Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability.
These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners.
With compelling stories from leading organizations—and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
©2023 John Wiley & Sons (P)2022 Ascent AudioListeners also enjoyed...
-
The 6 Types of Working Genius
- A Better Way to Understand Your Gifts, Your Frustrations, and Your Team
- By: Patrick M. Lencioni
- Narrated by: Ray Porter
- Length: 4 hrs and 11 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,494
-
Performance5 out of 5 stars 1,302
-
Story4.5 out of 5 stars 1,303
Beyond the personal discovery and instant relief that Working Genius provides, the model also gives teams a remarkably simple and practical framework for tapping into one another’s natural gifts, which increases productivity and reduces unnecessary judgment.
-
5 out of 5 stars
-
Very nice after the long detailed story.
- By Federico on 11-05-22
-
Elevating the Human Experience
- Three Paths to Love and Worth at Work
- By: Amelia Dunlop
- Narrated by: Megan Tusing
- Length: 6 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 2
-
Performance4.5 out of 5 stars 2
-
Story4.5 out of 5 stars 2
We've been conditioned to separate our personal and professional selves, but work is fundamental to our human experience. Love and worth have a place in work because our humanity and authentic identities make our work better. This book integrates the findings of a quantitative study to better understand feelings of love and worth in the workplace and introduces three paths that allow individuals to create the professional experience they desire for themselves, their teams, and their clients.
By: Amelia Dunlop
-
Move Fast and Fix Things
- The Trusted Leader's Guide to Solving Hard Problems
- By: Anne Morriss, Frances Frei
- Narrated by: Frances Frei, Anne Morriss
- Length: 5 hrs and 17 mins
- Unabridged
-
Overall3.5 out of 5 stars 38
-
Performance4 out of 5 stars 36
-
Story3.5 out of 5 stars 36
Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of wreckage is the price we have to pay for inventing the future. Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company.
-
3 out of 5 stars
-
Mostly Propaganda
- By William A. Ross on 11-06-23
By: Anne Morriss, and others
-
The Speed of Trust
- The One Thing that Changes Everything
- By: Stephen M. R. Covey
- Narrated by: Stephen M. R. Covey
- Length: 12 hrs and 13 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,717
-
Performance4.5 out of 5 stars 2,209
-
Story4.5 out of 5 stars 2,212
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.
-
3 out of 5 stars
-
Good Information, Hard to Listen to
- By Marty on 12-23-10
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall5 out of 5 stars 3,032
-
Performance5 out of 5 stars 2,727
-
Story5 out of 5 stars 2,727
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
5 out of 5 stars
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
Think Again
- The Power of Knowing What You Don't Know
- By: Adam Grant
- Narrated by: Adam Grant
- Length: 6 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 11,730
-
Performance4.5 out of 5 stars 9,894
-
Story4.5 out of 5 stars 9,797
Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, there's another set of cognitive skills that might matter more: the ability to rethink and unlearn. In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. We listen to opinions that make us feel good, instead of ideas that make us think hard. We see disagreement as a threat to our egos, rather than an opportunity to learn.
-
2 out of 5 stars
-
Only Good if you've never questioned anything.
- By Victor Alvia on 02-10-21
By: Adam Grant
-
The 6 Types of Working Genius
- A Better Way to Understand Your Gifts, Your Frustrations, and Your Team
- By: Patrick M. Lencioni
- Narrated by: Ray Porter
- Length: 4 hrs and 11 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,494
-
Performance5 out of 5 stars 1,302
-
Story4.5 out of 5 stars 1,303
Beyond the personal discovery and instant relief that Working Genius provides, the model also gives teams a remarkably simple and practical framework for tapping into one another’s natural gifts, which increases productivity and reduces unnecessary judgment.
-
5 out of 5 stars
-
Very nice after the long detailed story.
- By Federico on 11-05-22
-
Elevating the Human Experience
- Three Paths to Love and Worth at Work
- By: Amelia Dunlop
- Narrated by: Megan Tusing
- Length: 6 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 2
-
Performance4.5 out of 5 stars 2
-
Story4.5 out of 5 stars 2
We've been conditioned to separate our personal and professional selves, but work is fundamental to our human experience. Love and worth have a place in work because our humanity and authentic identities make our work better. This book integrates the findings of a quantitative study to better understand feelings of love and worth in the workplace and introduces three paths that allow individuals to create the professional experience they desire for themselves, their teams, and their clients.
By: Amelia Dunlop
-
Move Fast and Fix Things
- The Trusted Leader's Guide to Solving Hard Problems
- By: Anne Morriss, Frances Frei
- Narrated by: Frances Frei, Anne Morriss
- Length: 5 hrs and 17 mins
- Unabridged
-
Overall3.5 out of 5 stars 38
-
Performance4 out of 5 stars 36
-
Story3.5 out of 5 stars 36
Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of wreckage is the price we have to pay for inventing the future. Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company.
-
3 out of 5 stars
-
Mostly Propaganda
- By William A. Ross on 11-06-23
By: Anne Morriss, and others
-
The Speed of Trust
- The One Thing that Changes Everything
- By: Stephen M. R. Covey
- Narrated by: Stephen M. R. Covey
- Length: 12 hrs and 13 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,717
-
Performance4.5 out of 5 stars 2,209
-
Story4.5 out of 5 stars 2,212
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.
-
3 out of 5 stars
-
Good Information, Hard to Listen to
- By Marty on 12-23-10
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall5 out of 5 stars 3,032
-
Performance5 out of 5 stars 2,727
-
Story5 out of 5 stars 2,727
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
5 out of 5 stars
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
Think Again
- The Power of Knowing What You Don't Know
- By: Adam Grant
- Narrated by: Adam Grant
- Length: 6 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 11,730
-
Performance4.5 out of 5 stars 9,894
-
Story4.5 out of 5 stars 9,797
Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, there's another set of cognitive skills that might matter more: the ability to rethink and unlearn. In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. We listen to opinions that make us feel good, instead of ideas that make us think hard. We see disagreement as a threat to our egos, rather than an opportunity to learn.
-
2 out of 5 stars
-
Only Good if you've never questioned anything.
- By Victor Alvia on 02-10-21
By: Adam Grant
-
Effortless
- Make It Easier to Do What Matters Most
- By: Greg McKeown
- Narrated by: Greg McKeown
- Length: 6 hrs and 2 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,209
-
Performance5 out of 5 stars 1,890
-
Story4.5 out of 5 stars 1,878
As high achievers, we’ve been conditioned to believe that the path to success is paved with relentless work. That if we want to overachieve, we have to overexert, overthink, and overdo. That if we aren’t perpetually exhausted, we’re not doing enough. But lately, working hard is more exhausting than ever. And the more depleted we get, the more effort it takes to make progress. Stuck in an endless loop of “Zoom, eat, sleep, repeat”, we’re often working twice as hard to achieve half as much.
-
4 out of 5 stars
-
Laced with mistakes!
- By LEE on 04-28-21
By: Greg McKeown
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 17,534
-
Performance4.5 out of 5 stars 14,426
-
Story4.5 out of 5 stars 14,330
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
By: Jim Collins
-
Drive
- The Surprising Truth About What Motivates Us
- By: Daniel H. Pink
- Narrated by: Daniel H. Pink
- Length: 5 hrs and 53 mins
- Unabridged
-
Overall4.5 out of 5 stars 7,913
-
Performance4.5 out of 5 stars 5,839
-
Story4.5 out of 5 stars 5,823
Most people believe that the best way to motivate is with rewards like money - the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction - at work, at school, and at home - is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world.
-
3 out of 5 stars
-
Not as good as A Whole New Mind
- By Michael O'Donnell on 04-30-10
By: Daniel H. Pink
-
Build
- An Unorthodox Guide to Making Things Worth Making
- By: Tony Fadell
- Narrated by: Tony Fadell, Roger Wayne
- Length: 11 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,071
-
Performance5 out of 5 stars 1,749
-
Story4.5 out of 5 stars 1,747
Tony Fadell led the teams that created the iPod, iPhone and Nest Learning Thermostat and learned enough in 30+ years in Silicon Valley about leadership, design, startups, Apple, Google, decision-making, mentorship, devastating failure and unbelievable success to fill an encyclopedia.
-
5 out of 5 stars
-
Best guide for start up founders, ever!!!
- By Curly Beard on 05-28-22
By: Tony Fadell
-
Winning on Purpose
- The Unbeatable Strategy of Loving Customers
- By: Fred Reichheld, Darci Darnell, Maureen Burns
- Narrated by: Walter Dixon
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 75
-
Performance4.5 out of 5 stars 63
-
Story4.5 out of 5 stars 62
Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it - from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital innovators like Warby Parker and Peloton.
-
5 out of 5 stars
-
Customer focused results
- By Scott Groves on 06-07-24
By: Fred Reichheld, and others
-
Amp It Up
- Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity
- By: Frank Slootman
- Narrated by: Daniel Henning, Frank Slootman
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall4.5 out of 5 stars 618
-
Performance4.5 out of 5 stars 492
-
Story4.5 out of 5 stars 488
Snowflake CEO Frank Slootman is one of the tech world's most accomplished executives in enterprise growth, having led Snowflake to the largest software IPO ever after leading Data Domain and ServiceNow to exponential growth and the public market before that. In Amp It Up, he shares his leadership approach for the first time.
-
5 out of 5 stars
-
Must read
- By Patty Post on 01-29-22
By: Frank Slootman
-
Find Your Why
- A Practical Guide for Discovering Purpose for You and Your Team
- By: Simon Sinek, David Mead, Peter Docker
- Narrated by: Stephen Shedletzky, Simon Sinek
- Length: 4 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,412
-
Performance4.5 out of 5 stars 2,030
-
Story4 out of 5 stars 2,028
Start with Why has led millions of listeners to rethink everything they do in their personal lives, their careers, and their organizations. Now, Find Your Why picks up where Start with Why left off. It tells you how to apply Simon Sinek's powerful insights so you can find more inspiration at work - and, in turn, inspire those around you. Whether you've just started your first job, are leading a team, or are CEO of your own company, the exercises in this audiobook will guide you along a path to long-term success and fulfillment - for both you and your colleagues.
-
1 out of 5 stars
-
DO NOT GET THE AUDIO BOOK GET THE BOOK BOOK
- By Jeff and Erin on 12-03-17
By: Simon Sinek, and others
-
Winning the Week
- How to Plan a Successful Week, Every Week
- By: Carey Bentley, Demir Bentley
- Narrated by: Demir Bentley
- Length: 5 hrs and 20 mins
- Unabridged
-
Overall5 out of 5 stars 69
-
Performance5 out of 5 stars 62
-
Story5 out of 5 stars 62
Productivity power couple Demir and Carey Bentley have shown more than 50,000 busy people how to take charge of the chaos with a groundbreaking methodology for becoming radically productive. In Winning the Week, they reveal the core of this method, a seven-step process that radically reimagines how you plan and execute your week. With surprising and counterintuitive insights, the Bentleys show you how to escape burnout and soar to the highest levels of productivity. This new method is indispensable to winning on your own terms.
-
5 out of 5 stars
-
Wonderful advice with actionable steps
- By Kindle Customer on 08-16-23
By: Carey Bentley, and others
-
Quit
- The Power of Knowing When to Walk Away
- By: Annie Duke
- Narrated by: Annie Duke
- Length: 7 hrs and 43 mins
- Unabridged
-
Overall5 out of 5 stars 771
-
Performance5 out of 5 stars 676
-
Story5 out of 5 stars 672
In Quit, Duke teaches you how to get good at quitting. Drawing on stories from elite athletes like Mount Everest climbers, founders of leading companies like Stewart Butterfield, the CEO of Slack, and top entertainers like Dave Chappelle, Duke explains why quitting is integral to success, as well as strategies for determining when to hold 'em, and when to fold 'em, that will save you time, energy, and money.
-
3 out of 5 stars
-
LOTS of FILLER and the message sometimes gets lost
- By JLSeattle on 12-04-22
By: Annie Duke
-
The Fearless Organization
- Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
- By: Amy C. Edmondson
- Narrated by: Jennifer Jill Araya
- Length: 6 hrs and 43 mins
- Unabridged
-
Overall4.5 out of 5 stars 758
-
Performance4.5 out of 5 stars 644
-
Story4.5 out of 5 stars 636
The Fearless Organization offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent, but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule, or intimidate.
-
5 out of 5 stars
-
The Foundation for Organizational Transformation
- By DG on 01-27-20
By: Amy C. Edmondson
-
A Culture of High Performance
- Achieving Higher Quality at a Lower Cost
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall4.5 out of 5 stars 72
-
Performance4.5 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.
-
5 out of 5 stars
-
Wonderful book!!
- By Kelly Waite on 07-26-19
By: Quint Studer
-
New-School Leadership: Making a Difference in the 21st Century
- By: D. A. Abrams
- Narrated by: Jack Chekijian
- Length: 2 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 45
-
Performance5 out of 5 stars 45
-
Story5 out of 5 stars 45
The need for and demands on leadership have changed radically in the past few years. To be a dynamic and effective leader of a 21st-century organization or corporation requires an entirely different strategy and set of skills than it did just five or ten years ago. In fact, much of the best advice and examples from even the last decade no longer apply.
-
5 out of 5 stars
-
Leadership
- By Lisa OHuggard on 12-02-19
By: D. A. Abrams
Related to this topic
-
Extreme Teams
- Why Pixar, Netflix, AirBnB, and Other Cutting-Edge Companies Succeed Where Most Fail
- By: Robert Bruce Shaw
- Narrated by: James Foster
- Length: 7 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 70
-
Performance4.5 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Managers want great teams, but most build them around decades-old ideas and practices made popular by companies that have lost their edge. Extreme Teams looks at the new generation of teams driving growth in today's most innovative firms. They do this by doing things differently: hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable.
-
2 out of 5 stars
-
Extreme Blah
- By Blair C on 05-03-18
-
Attacker's Advantage
- Turning Uncertainty into Breakthrough Opportunities
- By: Ram Charan
- Narrated by: Mark Bramhall
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall4 out of 5 stars 83
-
Performance4 out of 5 stars 68
-
Story4 out of 5 stars 69
In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.
-
4 out of 5 stars
-
Fantastic book - volume lower than usual
- By James Gajewski on 06-14-15
By: Ram Charan
-
The Future Workplace Experience
- 10 Rules For Mastering Disruption in Recruiting and Engaging Employees
- By: Jeanne Meister, Kevin Mulcahy
- Narrated by: Nancy Linari
- Length: 9 hrs and 52 mins
- Unabridged
-
Overall4.5 out of 5 stars 32
-
Performance4.5 out of 5 stars 32
-
Story4.5 out of 5 stars 31
Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.
-
5 out of 5 stars
-
A look into the future of the corporate world
- By Amir on 12-08-16
By: Jeanne Meister, and others
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- By: Ram Charan, Geri Willigan
- Narrated by: Bob Reed
- Length: 5 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 66
-
Performance4.5 out of 5 stars 56
-
Story4.5 out of 5 stars 56
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
4 out of 5 stars
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- By Niel on 06-23-19
By: Ram Charan, and others
-
Lead and Disrupt
- How to Solve the Innovator's Dilemma
- By: Charles A. O'Reilly III, Michael L. Tushman
- Narrated by: James Foster
- Length: 8 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 151
-
Performance4.5 out of 5 stars 122
-
Story4.5 out of 5 stars 117
In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.
-
5 out of 5 stars
-
Very very inspirational to me.
- By Fábio on 06-12-17
By: Charles A. O'Reilly III, and others
-
Solving Problems with Design Thinking
- Ten Stories of What Works
- By: Jeanne Liedtka, Andrew King, Kevin Bennett
- Narrated by: Dina Pearlman
- Length: 7 hrs and 19 mins
- Unabridged
-
Overall4 out of 5 stars 91
-
Performance4 out of 5 stars 79
-
Story4 out of 5 stars 80
Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations.
-
5 out of 5 stars
-
Excellent book for design thinkers
- By Amazon Customer on 11-16-16
By: Jeanne Liedtka, and others
-
Extreme Teams
- Why Pixar, Netflix, AirBnB, and Other Cutting-Edge Companies Succeed Where Most Fail
- By: Robert Bruce Shaw
- Narrated by: James Foster
- Length: 7 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 70
-
Performance4.5 out of 5 stars 62
-
Story4.5 out of 5 stars 62
Managers want great teams, but most build them around decades-old ideas and practices made popular by companies that have lost their edge. Extreme Teams looks at the new generation of teams driving growth in today's most innovative firms. They do this by doing things differently: hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable.
-
2 out of 5 stars
-
Extreme Blah
- By Blair C on 05-03-18
-
Attacker's Advantage
- Turning Uncertainty into Breakthrough Opportunities
- By: Ram Charan
- Narrated by: Mark Bramhall
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall4 out of 5 stars 83
-
Performance4 out of 5 stars 68
-
Story4 out of 5 stars 69
In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.
-
4 out of 5 stars
-
Fantastic book - volume lower than usual
- By James Gajewski on 06-14-15
By: Ram Charan
-
The Future Workplace Experience
- 10 Rules For Mastering Disruption in Recruiting and Engaging Employees
- By: Jeanne Meister, Kevin Mulcahy
- Narrated by: Nancy Linari
- Length: 9 hrs and 52 mins
- Unabridged
-
Overall4.5 out of 5 stars 32
-
Performance4.5 out of 5 stars 32
-
Story4.5 out of 5 stars 31
Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.
-
5 out of 5 stars
-
A look into the future of the corporate world
- By Amir on 12-08-16
By: Jeanne Meister, and others
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- By: Ram Charan, Geri Willigan
- Narrated by: Bob Reed
- Length: 5 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 66
-
Performance4.5 out of 5 stars 56
-
Story4.5 out of 5 stars 56
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
4 out of 5 stars
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- By Niel on 06-23-19
By: Ram Charan, and others
-
Lead and Disrupt
- How to Solve the Innovator's Dilemma
- By: Charles A. O'Reilly III, Michael L. Tushman
- Narrated by: James Foster
- Length: 8 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 151
-
Performance4.5 out of 5 stars 122
-
Story4.5 out of 5 stars 117
In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.
-
5 out of 5 stars
-
Very very inspirational to me.
- By Fábio on 06-12-17
By: Charles A. O'Reilly III, and others
-
Solving Problems with Design Thinking
- Ten Stories of What Works
- By: Jeanne Liedtka, Andrew King, Kevin Bennett
- Narrated by: Dina Pearlman
- Length: 7 hrs and 19 mins
- Unabridged
-
Overall4 out of 5 stars 91
-
Performance4 out of 5 stars 79
-
Story4 out of 5 stars 80
Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations.
-
5 out of 5 stars
-
Excellent book for design thinkers
- By Amazon Customer on 11-16-16
By: Jeanne Liedtka, and others
What listeners say about The Four Factors of Trust (1st Edition)
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Fernand Zuili
- 04-06-23
The perfect companion to the printed book
If you are starting or updating your loyalty specialization in 2023 this is the book to read. It opens up your eyes as to what has to me considered both in the customer and employee fronts, for a true loyalty program to be effective. I only hope they make a workbook soon, to train a whole company.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!