Protocol
The Power of Diplomacy and How to Make It Work for You
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Narrated by:
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Capricia Penavic Marshall
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Courtney Patterson
About this listen
President Obama's former United States chief of protocol looks at why etiquette and diplomacy matter - from the international stage to everyday life.
History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage, using hidden influence to effect the outcome. In her roles as chief of protocol for President Barack Obama and social secretary to President Bill Clinton and First Lady Hillary Clinton, Capricia Penavic Marshall not only bore witness to history, she facilitated it. From arranging a room to have an intended impact on the participants to knowing which cultural gestures earned trust, her behind-the scenes preparations laid the groundwork for successful diplomacy between heads of state around the world and tilted the playing field in her team's favor.
If there's one thing that working at the highest levels of government for more than two decades has taught Marshall, it's that there is power in detail and nuance - the micro-moves that affect the macro-shifts. When seemingly minor aspects of an engagement go missing or awry - a botched greeting or even a poorly chosen menu - it alters the emotions and tenor of an exchange, setting up obstacles rather than paving a way forward. In some cases, an oversight may put the entire endeavor in jeopardy.
Sharing unvarnished anecdotes from her time in office - harrowing near-misses, exhilarating triumphs, heartwarming personal stories - Marshall brings us a master class in soft power, unveiling the complexity of human interactions and making the case that etiquette, cultural IQ, and a flexible mindset matter now more than ever. When the notion of basic civility seems to be endangered, Protocol reminds us how critical these principles are while providing an accessible guide for anyone who wants to be empowered by the tools of diplomacy in work and everyday life.
©2020 Capricia Penavic Marshall (P)2020 HarperCollins PublishersListeners also enjoyed...
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The best-selling author of Nickel and Dimed goes back undercover to do for America's ailing middle class what she did for the working poor. Barbara Ehrenreich's Nickel and Dimed explored the lives of low-wage workers. Now, in Bait and Switch, she enters another hidden realm of the economy: the world of the white-collar unemployed.
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A terrible book - princess Barbara goes undercover
- By Peter on 11-07-05
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HR on Purpose
- Developing Deliberate People Passion
- By: Steve Browne
- Narrated by: Steve Browne
- Length: 3 hrs and 24 mins
- Unabridged
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Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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Enjoyable book about the HR profession
- By Rancher on 06-22-19
By: Steve Browne
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The Memo
- What Women of Color Need to Know to Secure a Seat at the Table
- By: Minda Harts
- Narrated by: Minda Harts
- Length: 4 hrs and 59 mins
- Unabridged
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The Memo is the much-needed career advice guide for women of color specifically, finally ending the one-size-fits-all approach of business books that lump together women across races and overlook the unique barriers to success for women of color. In a charismatic and relatable voice, Minda Harts brings her entrepreneurial experience as CEO of The Memo to audio, as well as her past career life as a fundraising consultant to top colleges across the country.
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Must read (listen) for EVERY woman
- By VJ Smith on 08-28-19
By: Minda Harts
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The President Will See You Now
- My Stories and Lessons from Ronald Reagan's Final Years
- By: Peggy Grande
- Narrated by: Peggy Grande
- Length: 8 hrs and 36 mins
- Unabridged
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In The President Will See You Now, devoted Reagan insider Peggy Grande shares behind-the-scenes stories, intimate moments, and insights into one of America's most beloved presidents. Grande, who started in the Office of Ronald Reagan as a college student and earned her way into a coveted role as the president's Executive Assistant, offers an unparalleled perspective on the post-presidency of a political icon. Grande's stories and never-before-seen photos show a unique, private side to a public figure and leader.
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A Must Listen
- By Gary Ludwig on 07-06-20
By: Peggy Grande
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- By: Erica Ariel Fox
- Narrated by: Tavia Gilbert
- Length: 10 hrs and 2 mins
- Unabridged
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Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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Enlightening is an understatement
- By Lucas on 01-13-19
By: Erica Ariel Fox
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Targeted
- The Cambridge Analytica Whistleblower's Inside Story of How Big Data, Trump, and Facebook Broke Democracy and How It Can Happen Again
- By: Brittany Kaiser
- Narrated by: Brittany Kaiser
- Length: 13 hrs and 2 mins
- Unabridged
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In this explosive memoir, a political consultant and technology whistleblower reveals the disturbing truth about the multi-billion-dollar data industry, revealing to the public how companies are getting richer using our personal information and exposing how Cambridge Analytica exploited weaknesses in privacy laws to help elect Donald Trump - and how this could easily happen again in the 2020 presidential election.
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Heavy on Kaiser, Light on Cambridge Analytica’s Data Operations
- By Morgan H Hoban on 11-05-19
By: Brittany Kaiser
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People Like Us
- Margaret Thatcher and Me
- By: Caroline Slocock
- Narrated by: Antonia Beamish
- Length: 11 hrs and 21 mins
- Unabridged
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As a young civil servant, Caroline Slocock became the first ever female private secretary to any British Prime Minister and was at Margaret Thatcher's side for the final 18 months of her premiership. A left-wing feminist, Slocock was no natural ally, and yet she became fascinated by the woman behind the Iron Lady façade and by how she dealt with a world dominated by men. As events inexorably led to Margaret Thatcher's downfall, Slocock observed the vulnerabilities and contradictions of the woman considered by many to be the ultimate anti-feminist.
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Balanced Portrayal
- By Flyte13 on 05-31-19
By: Caroline Slocock
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50 Essential Etiquette Lessons
- How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting
- By: Katherine Flannery
- Narrated by: Brittany Wilkerson
- Length: 3 hrs and 5 mins
- Unabridged
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Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.
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Some good info, negative tone
- By Kathryn Lucas on 06-18-22
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The Secretary
- A Journey with Hillary Clinton from Beirut to the Heart of American Power
- By: Kim Ghattas
- Narrated by: Kate Reading
- Length: 15 hrs and 11 mins
- Unabridged
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Overall
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In November 2008, Hillary Clinton agreed to work for her former rival. As President Barack Obama's secretary of state, she set out to repair America's image around the world - and her own. For the following four years, BBC foreign correspondent Kim Ghattas had unparalleled access to Clinton and her entourage, and she weaves a fast-paced, gripping account of life on the road with Clinton in The Secretary.
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Never got to the heart...
- By Mel on 04-17-13
By: Kim Ghattas
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The Chancellor
- By: Kati Marton
- Narrated by: Alex Allwine, Kati Marton
- Length: 10 hrs and 13 mins
- Unabridged
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Story
Angela Merkel has always been an outsider. A pastor’s daughter raised in Soviet-controlled East Germany, she spent her twenties working as a research chemist, entering politics only after the fall of the Berlin Wall. And yet within fifteen years, she had become chancellor of Germany and, before long, the unofficial leader of the West. In this “masterpiece of discernment and insight” (The New York Times Book Review), acclaimed biographer Kati Marton sets out to pierce the mystery of Merkel’s unlikely ascent.
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What a remarkable leader in these trying times!
- By Doug Easterling on 11-30-21
By: Kati Marton
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Outpost
- Life on the Frontlines of American Diplomacy: A Memoir
- By: Christopher R. Hill
- Narrated by: Stephen Bowlby
- Length: 14 hrs and 32 mins
- Unabridged
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An "inside the room" memoir from one of our most distinguished ambassadors who - in a career of service to the country - was sent to some of the most dangerous outposts of American diplomacy. From the wars in the Balkans to the brutality of North Korea to the endless war in Iraq, this is the real life of an American diplomat. Hill was on the front lines in the Balkans at the breakup of Yugoslavia.
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Fascinating
- By David on 01-26-15
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Once we were drivers, the open road alive with autonomy, adventure, danger, trust, and speed. Today we are as likely to be in the back seat of an Uber as behind the wheel ourselves. Tech giants are hurling us toward a shiny, happy "self-driving" future, selling utopia but equally keen to advertise to a captive audience strapped into another expensive device. Are we destined, then, to become passengers, not drivers? Why We Drive reveals that much more may be at stake than we might think.
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Another masterpiece by Crawford.
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Ruthless Tide
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A gripping narrative history of the 1889 Johnstown Flood - the deadliest flood in US history - from New York Times best-selling author, NBC host, and legendary weather authority Al Roker. May 1889: After a deluge of rainfall swelled the Little Conemaugh River, panicked engineers watched helplessly as swiftly rising waters threatened to breach the South Fork Dam in central Pennsylvania. Though they telegraphed neighboring towns, warning of the impending danger, residents, used to false alarms, remained in their homes. At 3:10 p.m., the dam gave way....
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Mispronunciation bothers me
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Like anyone who discusses the problems of girls and women in public, Caitlin Moran has often been confronted with the question: “But what about men?” And at first, tbh, she dgaf. Boys, and men, are fine, right? Feminism doesn’t need to worry about them. However, around the time she heard an angry young man saying he was “boycotting” International Women’ Day because “It's easier to be a woman than a man these days,” she started to wonder: are unhappy boys, and men, also making unhappy women?
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The book I'm going to recommend to my friends
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Five hundred years before Columbus, a Viking woman named Gudrid sailed off the edge of the known world. She landed in the New World and lived there for three years, giving birth to a baby before sailing home. Or so the Icelandic sagas say.
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About Gudrid Thorbjarnardóttir Viking Explorer
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A New World Begins
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The principles of the French Revolution remain the only possible basis for a just society - even if, after more than 200 years, they are more contested than ever before. In A New World Begins, Jeremy D. Popkin offers a riveting account of the revolution that puts the listener in the thick of the debates and the violence that led to the overthrow of the monarchy and the establishment of a new society.
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Narration
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For the past century, scientists and naturalists have been steadily unravelling the secrets of bird migration. How and why birds navigate the skies, traveling from continent to continent—flying thousands of miles across the earth each fall and spring—has continually fascinated the human imagination, but only recently have we been able to fully understand these amazing journeys.
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I should have read the description more carefully
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Hype
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From former Vice journalist and executive producer of hit Netflix documentary Fyre comes an eye-opening look at the con artists, grifters, and snake-oil salesmen of the digital age - and why we can’t stop falling for them.
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So important
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The Ice Diaries
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The Ice Diaries tells the incredible true story of Captain William R. Anderson and his crew's harrowing top-secret mission aboard the USS Nautilus, the world's first nuclear-powered submarine. Bristling with newly classified, never-before-published information, The Ice Diaries takes listeners on a dangerous journey beneath the vast, unexplored Arctic ice cap during the height of the Cold War.
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The size of a clenched fist and the shape of a light bulb—with no less power and potential. Every person on Earth began inside a uterus, but how much do we really understand about the womb? Bringing together medical history, scientific discoveries, and journalistic exploration, Leah Hazard embarks on a journey in search of answers about the body’s most miraculous and contentious organ.
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The Middle Ages are seen as a bloodthirsty time of Vikings, saints and kings; a patriarchal society that oppressed and excluded women. But when we dig a little deeper into the truth, we can see that the “Dark” Ages were anything but.
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Fascinating look at the “silent majority”
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The Survivors of the Clotilda
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The Clotilda, the last slave ship to land on American soil, docked in Mobile Bay, Alabama, in July 1860—more than half a century after the passage of a federal law banning the importation of captive Africans, and nine months before the beginning of the Civil War. The last of its survivors lived well into the twentieth century. They were the last witnesses to the final act of a terrible and significant period in world history. In this epic work, Dr. Hannah Durkin tells the stories of the Clotilda’s 110 captives, drawing on her intensive archival, historical, and sociological research.
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Great reader!
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No Better Friend, No Worse Enemy
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The first in-depth look at the marine hero who has become one of the most beloved and admired men in America today: Secretary of Defense James Mattis. In this illuminating biography, Jim Proser looks beyond Mattis’ professional competence to focus on the driving element behind Mattis’ success: his unimpeachable character - a formidable personal integrity that fosters universal confidence. Proser carefully examines the events of Mattis’ life and career to reveal a man who leads with insight, humor, fighting courage, and fierce compassion.
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Final 7 minutes is all that covers SecDef
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Unthinkable
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A prize-winning journalist with a background in neuroscience, Helen Thomson spent years tracking down people who live with the world's most extraordinary neurological disorders - like a man who tried to break his back because his legs no longer felt like his own, and another who believed that he was dead for nine years. Not content to simply read about these cases on paper, Thomson reached out to 10 people with these afflictions, and they agreed to tell her their stories.
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Very interesting
- By Ruthi on 07-01-19
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American Moonshot
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As the 50th anniversary of the first lunar landing approaches, the award-winning historian and perennial New York Times best-selling author takes a fresh look at the space program, President John F. Kennedy’s inspiring challenge, and America’s race to the moon.
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This narrator sounds like a frikkin robot! 👎👎👎
- By Timothy Anderson on 04-04-19
By: Douglas Brinkley
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The Saboteur
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- By: Paul Kix
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In the tradition of Agent Zigzag comes this breathtaking biography, as fast-paced and emotionally intuitive as the very best spy thrillers, which illuminates an unsung hero of the French Resistance during World War II - Robert de La Rochefoucald, an aristocrat turned anti-Nazi saboteur - and his daring exploits as a résistant trained by Britain's Special Operations Executive.
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Brave outstanding young man
- By paula wright on 06-02-20
By: Paul Kix
What listeners say about Protocol
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Robert Pearce
- 03-11-24
Interesting if you are from USA
Some interesting perspectives, insights and learnings. This has an overview interest but heavily focused on and from the USA.
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1 person found this helpful
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- Monaco Jag
- 04-25-23
Insightful
I’m a 30 year pr/ comms veteran. I found this TJ be an insightful and delightful read as we. As Ickes with fantastic war stories and anecdotes from someone who worked in the trenches. Hat tip to the author, Capricia.
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1 person found this helpful
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- A. M.
- 10-10-20
16 hours of protocol...WOOHOO!
Don't let the title fool you, this is 100% about protocol, i.e., bread to the left and drinks to the right. You can remember that by making two "okay signs" with your hands, the left looks like a "b" for bread and the right "d" for a drink. GOT IT????
Now multiple that by 16 hours! What's not to love!
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13 people found this helpful
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- Mark
- 06-29-24
not recommended
All about the author's ego, intermingled some points within a long-winded story.
Not recommended for knowledge on protocol.
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