Perfect Phrases for Dealing with Difficult People
Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Perfect Phrases for Dealing with Difficult People
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Narrated by:
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Caroline Miller
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By:
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Susan Benjamin
About this listen
Perfect phrases for the right situation, every time.
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
©2019 McGraw-Hill Education (P)2007 McGraw Hill-Ascent AudioListeners also enjoyed...
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- Narrated by: Vanessa Daniels
- Length: 6 hrs and 22 mins
- Unabridged
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Overall4.5 out of 5 stars 58
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Performance4.5 out of 5 stars 48
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Story4.5 out of 5 stars 49
Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
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1 out of 5 stars
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Bad advice
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By: Cynthia Shapiro
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The 25 Sales Skills
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- Narrated by: Stephan Schiffman
- Length: 1 hr and 42 mins
- Unabridged
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Overall4.5 out of 5 stars 57
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Performance4 out of 5 stars 51
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Story4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
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5 out of 5 stars
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Great Sales book!!!
- By NN on 02-27-17
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The 25 Most Common Sales Mistakes and How to Avoid Them
- By: Stephan Schiffman
- Narrated by: Michael Ferreri
- Length: 1 hr and 47 mins
- Unabridged
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Overall4.5 out of 5 stars 74
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Performance4.5 out of 5 stars 48
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Story4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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5 out of 5 stars
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Distilled value.
- By Steve on 09-15-17
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Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- By: Stephanie Palmer
- Narrated by: Judith Brackley
- Length: 6 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 93
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Performance4 out of 5 stars 72
-
Story4 out of 5 stars 72
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
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2 out of 5 stars
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Much Too General to Be Useful
- By Coldmountain on 05-22-15
By: Stephanie Palmer
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- By: Marie G. McIntyre PhD
- Narrated by: Margaret Strom
- Length: 9 hrs and 10 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 135
-
Story4.5 out of 5 stars 132
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
-
Amateur.
- By Christie on 08-11-18
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Simply Said
- Communicating Better at Work and Beyond
- By: Jay Sullivan
- Narrated by: Jay Sullivan
- Length: 5 hrs and 46 mins
- Unabridged
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Overall4.5 out of 5 stars 524
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Performance4.5 out of 5 stars 447
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Story4.5 out of 5 stars 433
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- By Ben Daughdrill on 12-04-17
By: Jay Sullivan
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What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
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Overall5 out of 5 stars 335
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Performance5 out of 5 stars 285
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Story5 out of 5 stars 282
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
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Deaply helpful
- By Dominique on 04-28-15
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Get a Grip
- An Entrepreneurial Fable - Your Journey to Get Real, Get Simple, and Get Results
- By: Mike Paton, Gino Wickman
- Narrated by: T. David Rutherford
- Length: 8 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,244
-
Performance4.5 out of 5 stars 1,050
-
Story4.5 out of 5 stars 1,050
Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.
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5 out of 5 stars
-
Very Good Companion Book to "Traction"
- By Mike on 07-26-17
By: Mike Paton, and others
-
The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- By: Fran Hauser, Jodi Lipper
- Narrated by: Fran Hauser
- Length: 5 hrs and 51 mins
- Unabridged
-
Overall4.5 out of 5 stars 790
-
Performance4.5 out of 5 stars 680
-
Story4.5 out of 5 stars 677
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- By Cindy blunt on 12-04-18
By: Fran Hauser, and others
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- By: Kathleen Kelley Reardon
- Narrated by: Ruth Ann Phimister
- Length: 8 hrs and 7 mins
- Unabridged
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Overall4.5 out of 5 stars 29
-
Performance4.5 out of 5 stars 26
-
Story4.5 out of 5 stars 26
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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This book EXCELLENT!!!
- By Amazon Customer on 01-26-24
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The Making of a Manager
- What to Do When Everyone Looks to You
- By: Julie Zhuo
- Narrated by: Karissa Vacker, Julie Zhuo
- Length: 7 hrs and 32 mins
- Unabridged
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Overall4.5 out of 5 stars 1,803
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Performance4.5 out of 5 stars 1,457
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Story4.5 out of 5 stars 1,449
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- By Amazon_Customer on 03-29-19
By: Julie Zhuo
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 78
-
Performance4.5 out of 5 stars 66
-
Story4.5 out of 5 stars 66
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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2 out of 5 stars
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Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
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Instant Influence
- How to Get Anyone to Do Anything - Fast
- By: Michael V. Pantalon
- Narrated by: Walter Dixon
- Length: 6 hrs and 57 mins
- Unabridged
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Overall4.5 out of 5 stars 150
-
Performance4.5 out of 5 stars 130
-
Story4.5 out of 5 stars 129
What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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1 out of 5 stars
-
Disappointing
- By Wicked Salty Homes on 05-14-11
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What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- By: Gino Wickman, Tom Bouwer
- Narrated by: Corey Snow
- Length: 2 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,374
-
Performance4.5 out of 5 stars 1,118
-
Story4.5 out of 5 stars 1,101
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
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2 out of 5 stars
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Get Ready for a WBOA
- By El Barto on 03-26-21
By: Gino Wickman, and others
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
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Overall4.5 out of 5 stars 161
-
Performance4.5 out of 5 stars 132
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Story4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Skip it
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Almost nothing to do with difficult people
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In this honest discussion of mental health, the founder of Therapy for Women explores our reasons for drinking alcohol - and the benefits of taking a break.
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Amateur.
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
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Dealing with Difficult People Survival Guide
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Story4.5 out of 5 stars 6
Want to find a way to stop someone in your life from gaslighting you without having to struggle a day longer? Time to stand up for yourself, show the world your true worth, and be more than the difficult people ever thought you would be? You’re someone who has so much in life to give, which is why it’s such a puzzle that you think you’re worth nothing right now. Well, actually, it’s entirely understandable, given the pressure you’re constantly being put under by the actions of others.
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2 out of 5 stars
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Very specific audience
- By Andrea on 06-15-24
By: Robert Charles
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De-Escalate
- How to Calm an Angry Person in 90 Seconds or Less
- By: Douglas E. Noll
- Narrated by: Aleya Dao
- Length: 7 hrs and 9 mins
- Unabridged
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Overall4 out of 5 stars 84
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Performance4 out of 5 stars 74
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Story4 out of 5 stars 71
Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.
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2 out of 5 stars
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Difficult if not painful to listen to
- By Mom of 3 on 01-08-18
By: Douglas E. Noll
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How to Be Alone
- If You Want to, and Even If You Don't
- By: Lane Moore
- Narrated by: Lane Moore
- Length: 6 hrs and 3 mins
- Unabridged
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Overall4 out of 5 stars 1,394
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Performance4.5 out of 5 stars 1,237
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Story4 out of 5 stars 1,237
Lane Moore is a rare performer who is as impressive onstage - whether hosting her iconic show Tinder Live or being the enigmatic front woman of It Was Romance - as she is on the page, as both a former writer for The Onion and an award-winning sex and relationships editor for Cosmopolitan. But her story has had its obstacles, including being her own parent, living in her car as a teenager, and moving to New York City to pursue her dreams. Through it all, she looked to movies, TV, and music as the family and support systems she never had.
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1 out of 5 stars
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Not a good book
- By Brooke on 08-15-19
By: Lane Moore
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Instant Influence
- How to Get Anyone to Do Anything - Fast
- By: Michael V. Pantalon
- Narrated by: Walter Dixon
- Length: 6 hrs and 57 mins
- Unabridged
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Overall4.5 out of 5 stars 150
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Performance4.5 out of 5 stars 130
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Story4.5 out of 5 stars 129
What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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1 out of 5 stars
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Disappointing
- By Wicked Salty Homes on 05-14-11
What listeners say about Perfect Phrases for Dealing with Difficult People
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall3 out of 5 stars
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Performance3 out of 5 stars
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Story3 out of 5 stars
- Veridical_Angel
- 03-02-23
Mediocre subject and narrating
Mediocre subject and narrating. Took me a few days since it didn’t really grab me.
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Overall3 out of 5 stars
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Performance2 out of 5 stars
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Story2 out of 5 stars
- Suzanne
- 02-20-24
I made a mistake in buying this book.
I didn’t realize that it was for dealing with difficult people IN THE WORK PLACE. No where is that stated. I thought it was for difficult people in general. I’m very disappointed.
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Overall3 out of 5 stars
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Performance3 out of 5 stars
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Story3 out of 5 stars
- francis gary
- 02-01-23
Not great
Thought it helps with communication by giving tips but like it’s a HR related. Did not care for it wish I could get my free credit back!
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Overall3 out of 5 stars
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Performance2 out of 5 stars
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Story2 out of 5 stars
- L. DeSantis
- 08-28-22
meh
Thought this was a book for effective communication. the moral of the story is to tell on your colleagues/teammates. reads more like a HR manual.
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3 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Lisa
- 05-30-24
well organized and easy to navigate
well organized and easy to navigate
can be used as a reference book or read cove to cover. Gave really great answers to address bosses, supervisors, subordinates, customers, and even the reader's own stumbling blocks.
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