Inclusive Design for Organisations

Including your missing 20% by embedding web and mobile accessibility

By: Professor Jonathan Hassell

Narrated by: Professor Jonathan Hassell

Most organisations are oblivious to, or terrified about, web accessibility.

You may be aware that 20% of your customers – people with disabilities – could be clicking away from your websites or mobile apps every day, without having bought anything or found the information they needed. You may have received complaints about accessibility problems you don't understand, with people asking for what seem like impossible fixes. Your web teams may have read the industry standard WCAG guidelines, but found them impenetrable. You probably know you could be sued if you don’t do the right thing, but you don't know how far you need to go to prevent that. And apart from eliminating risk, what else is in it for your organisation?

In this audiobook, award-winning international accessibility thought-leader Jonathan Hassell shows you how to transform your organisation to consistently and cost-efficiently create websites, mobile apps and other digital products that are usable for all of your customers.

Inclusive Design for Organisations gives you a clear, strategic business-aligned framework how to embed accessibility policies and processes consistently throughout your organisation, and how to measure the return on your investment.

With insights from leading worldwide accessibility experts who have implemented these processes in their organisations, this book comes with a free library of downloadable support tools, templates, podcasts and videos to help you on your journey to accessibility maturity.

Inclusive Design for Organisations, and its companion, Inclusive Design for Products, will help you comply with both parts of the new International Standard ISO 30071-1.

©2019 Professor Jonathan Hassell (P)2019 Rethink Press Ltd

Critic reviews

"A powerful gathering of accessibility practice. Passionate and practical."

– Elianna James, Director of Accessibility Training, Be Accessible Inc.

"Jonathan Hassell is one of the shining lights of the global digital accessibility campaign. This is a game-changing book."

– Julie Howell, Lead Author of PAS 78

‘For someone who is looking to begin the process of implementing accessibility practice into their organisation, I see this volume as essential.’
Jennison Asuncion , Head of Accessibility Engineering Evangelism, LinkedIn and Founder of the Global Accessibility Awareness Day

‘Jonathan Hassell is one of the shining lights of the global digital accessibility campaign. Now, with his own company, Hassell Inclusion, he has done the very thing many professionals dread doing: he has taken the time and effort to put everything he knows into a book so that anyone with influence over the way digital systems are designed can ensure disabled people are included in the digital future. This is not a dry, difficult read; the writing is human, personable and from the perspective of one who understands the challenges ahead, but believes a better future is well within our collective grasp. Congratulations, Jonathan, for bringing this important book into being. I hope it gets the wide readership it deserves.’
Julie Howell , Lead Author of PAS 78