Be Our Guest
Perfecting the Art of Customer Service
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Narrado por:
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Barry Abrams
Acerca de esta escucha
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
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Historia4.5 out of 5 stars 1,834
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
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1 out of 5 stars
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ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- De: Horst Schulze, Dean Merrill - contributor
- Narrado por: Michael Wagner
- Duración: 5 h
- Versión completa
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General5 out of 5 stars 1,423
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Narración:5 out of 5 stars 1,241
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Historia5 out of 5 stars 1,234
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
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5 out of 5 stars
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Challenging and Inspiring
- De Kim en 09-25-19
De: Horst Schulze, y otros
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
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General4.5 out of 5 stars 111
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Narración:4.5 out of 5 stars 90
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Historia4.5 out of 5 stars 89
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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5 out of 5 stars
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If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
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General5 out of 5 stars 3,712
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Narración:5 out of 5 stars 3,332
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Historia5 out of 5 stars 3,332
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
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General4.5 out of 5 stars 455
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Narración:4.5 out of 5 stars 395
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Historia4.5 out of 5 stars 389
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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2 out of 5 stars
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Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- De: Tony Hsieh
- Narrado por: Tony Hsieh
- Duración: 8 h y 17 m
- Versión completa
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General4.5 out of 5 stars 8,127
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Narración:4.5 out of 5 stars 6,406
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Historia4.5 out of 5 stars 6,418
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.
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1 out of 5 stars
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Delivering Spin
- De Marc L. Mintz en 08-06-10
De: Tony Hsieh
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- De: Doug Lipp
- Narrado por: Tim Lundeen
- Duración: 5 h y 56 m
- Versión completa
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General4.5 out of 5 stars 14
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Narración:4 out of 5 stars 12
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Historia4 out of 5 stars 12
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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2 out of 5 stars
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boring, boring, boring
- De D. Ireland en 06-12-24
De: Doug Lipp
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
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General4.5 out of 5 stars 522
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Narración:4.5 out of 5 stars 429
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Historia4.5 out of 5 stars 427
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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4 out of 5 stars
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Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
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Four Seasons
- The Story of a Business Philosophy
- De: Isadore Sharp
- Narrado por: Jeff Semple
- Duración: 8 h y 13 m
- Versión completa
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General4.5 out of 5 stars 26
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Narración:4.5 out of 5 stars 24
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Historia4.5 out of 5 stars 24
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business.
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5 out of 5 stars
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The Golden Rule
- De CamiBeltran en 05-19-25
De: Isadore Sharp
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- De: Jeff Toister
- Narrado por: Roger Wayne
- Duración: 5 h y 41 m
- Versión completa
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General4.5 out of 5 stars 27
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Narración:5 out of 5 stars 22
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Historia4.5 out of 5 stars 22
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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5 out of 5 stars
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- De Shane K. en 05-14-24
De: Jeff Toister
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Walt Disney
- The Triumph of the American Imagination
- De: Neal Gabler
- Narrado por: Arthur Morey
- Duración: 33 h y 20 m
- Versión completa
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General4.5 out of 5 stars 2,404
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Narración:4.5 out of 5 stars 2,056
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Historia4.5 out of 5 stars 2,051
Walt Disney was a true visionary whose desire for escape, iron determination, and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi.
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2 out of 5 stars
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Diane Disney
- De Amanda en 02-15-13
De: Neal Gabler
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The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- De: Robert Iger
- Narrado por: Jim Frangione, Robert Iger
- Duración: 8 h y 45 m
- Versión completa
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General5 out of 5 stars 16,863
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Narración:5 out of 5 stars 14,428
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Historia5 out of 5 stars 14,387
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
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5 out of 5 stars
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Joins “Shoe Dog” as required biographies.
- De Matt S. en 01-02-20
De: Robert Iger
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One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- De: Marty Sklar
- Narrado por: Jeff Cummings
- Duración: 5 h y 45 m
- Versión completa
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General4.5 out of 5 stars 222
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Narración:4.5 out of 5 stars 207
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Historia4.5 out of 5 stars 204
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
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4 out of 5 stars
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More like a collection of emails.
- De J en 02-19-18
De: Marty Sklar
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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- De: Chip Heath, Dan Heath
- Narrado por: Jeremy Bobb
- Duración: 6 h y 24 m
- Versión completa
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General4.5 out of 5 stars 4,725
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Narración:4.5 out of 5 stars 4,015
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Historia4.5 out of 5 stars 3,994
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
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4 out of 5 stars
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Easy to create your own defining moments
- De A. Yoshida en 12-15-17
De: Chip Heath, y otros
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The New One Minute Manager
- De: Ken Blanchard, Spencer Johnson
- Narrado por: Dan Woren
- Duración: 1 h y 27 m
- Versión completa
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General4.5 out of 5 stars 6,533
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Narración:4.5 out of 5 stars 5,460
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Historia4.5 out of 5 stars 5,437
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
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3 out of 5 stars
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Not bad, but not enough value
- De Chad en 09-30-19
De: Ken Blanchard, y otros
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How to Talk to Anyone
- 92 Little Tricks for Big Success in Relationships
- De: Leil Lowndes
- Narrado por: Joyce Bean, Leil Lowndes
- Duración: 8 h y 59 m
- Versión completa
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General4 out of 5 stars 13,410
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Narración:4.5 out of 5 stars 11,325
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Historia4 out of 5 stars 11,254
What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"
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2 out of 5 stars
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Good info, but painful to listen to
- De Scott en 09-19-16
De: Leil Lowndes
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Extreme Ownership
- How U.S. Navy SEALs Lead and Win
- De: Jocko Willink, Leif Babin
- Narrado por: Jocko Willink, Leif Babin
- Duración: 9 h y 33 m
- Versión completa
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General5 out of 5 stars 75,842
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Narración:5 out of 5 stars 66,050
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Historia5 out of 5 stars 65,743
An updated edition of the blockbuster best-selling leadership book that took America and the world by storm, two US Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life.
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5 out of 5 stars
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I don't read SEAL Books...
- De Amazon Customer en 02-21-17
De: Jocko Willink, y otros
Fantastic
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A Magical Overview of Customer Service
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dry material
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Cast, setting and culture is the key to creating m
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. a must-read
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Enjoyed It!
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Informative
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For Everyone!
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Great hidden principles
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Good for Disney Philosophers
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